Clear View Reporting Tool Sample Clauses

Clear View Reporting Tool. West will provide CUSTOMER with up to three Clear View Reporting tool user accounts per CUSTOMER PSAP for access to Service metrics. Clear View provides a number of breakout reports which can be queried based on a daily, weekly, or monthly basis. CUSTOMER may determine the distribution of these user accounts between CUSTOMER’s administrative staff and CUSTOMER’s PSAPs. West will assign each Clear View reporting tool user a unique user ID, password, and a Secure ID token (“User Account”). User Accounts may not be shared. ▇▇▇▇ will work with CUSTOMER to determine and configure the appropriate data access profile for each user account. User accounts, which may include a physical security device (e.g. West-issued token or card) to support two-factor authentication, may not be shared. Additional User Accounts or replacement of a misplaced security device are subject to additional Security Device fees. West currently posts data updates to daily data sets by 9:00AM Mountain Time (“MT”), and updates to monthly data sets by the sixth business day of each month immediately following the reporting month. CUSTOMER will be able to access one year of metrics data through the Clear View Reporting tool. CUSTOMER metrics report requests older than one year are out of scope and subject to change order. West will provide support services for the Clear View reporting tool during West Normal Business Hours, defined as Monday through Friday 8:00 AM to 5:00 PM Mountain Time, excluding West holidays.