Client Program Lead Clause Samples

Client Program Lead. Prior to the start of this project, Client will designate a Client Program Lead to whom all communications relative to this project will be addressed and who will have the authority to act on behalf of Client in all matters regarding this SOW. The Client Program Lead's responsibilities include the following: ● Manage Client personnel and responsibilities for this project; ● Serve as the interface between IBM and all Client departments participating in the project; ● Administer the Change Control Procedure with the IBM Program Lead; ● Participate in project meetings; ● Obtain and provide information, data, and decisions within an agreed working days of IBM's request unless Client and IBM agree in writing to a different response time; ● Review deliverables submitted by IBM, hereunder in accordance with the Deliverable Acceptance Procedure; ● Help resolve project issues and Client’s deviations from the estimated schedule, and escalate issues within Client’s organization, as necessary; and ● Review with the IBM Program Lead any Client invoice/billing requirements. Such requirements that deviate from IBM's standard invoice format or billing procedures may have an effect on price and will be managed through the Change Control Procedure or Project Change Procedure. ● Make available dedicated Product Owners who are empowered, knowledgeable and available for the team