Common use of Collaboration between Competitive Organisations and Government Clause in Contracts

Collaboration between Competitive Organisations and Government. 2.8.1 It is a highest priority objective for the first transactions delivered under the cross-HMG approach set out by Cabinet Office that the customer experience when registering and authenticating is simple, intuitive and convenient for HMG customers. 2.8.2 The cross-HMG approach will enhance the level of trust that all parties involved have when identity and personal data is transmitted (under the user's control) to a relying party in a digital transaction. Over time, this approach should increase user propensity to transact via digital channels, leading to growth in the volume (and therefore value) of digital transactions. 2.8.3 To achieve these goals a variety of service suppliers will need to establish an on-going collaborative working relationship with Government and with each other. Cabinet Office is looking to achieve a collaborative relationship through the establishment of arrangements variously described as 'schemes', 'trust frameworks' or an 'identity ecosystem'. 2.8.4 It is acknowledged that Cabinet Office has not as yet formalised the collaborative working relationship. However, IDPs must commit to working closely, transparently and collaboratively with Government and with each other to achieve the longer term cross-HMG Identity Assurance objectives set out by the Cabinet Office. 2.8.5 IDPs must provide evidence of any collaborative work already undertaken with other organisations and/or public sector bodies to deliver a service(s) with mutual benefits and achieve common objectives. 2.8.6 In addition they must provide evidence of their commitment to achieving the Cabinet Office objectives. This evidence will include, but not be limited to a commitment to form and contribute to a trade association and governance structure through which the identity services industry can agree:  a strategy for branding and customer communications  standards for the customer's transaction experience  interoperability between competing service suppliers when the customer chooses to move to a new supplier  dispute resolution and identity repair processes  contingency scenarios (such as the failure of an Identity Provider)  standards for identity verification and security  certification regimes through which organisations demonstrate that they have met relevant standards  negotiations with Government and industry regulators relevant to identity and the use of personal data  pricing structures and the billing infrastructure through which they are applied 2.8.7 Cabinet Office will engage with industry to define the above trade association and governance structure and the principles on which it is based. These principles will be sensitive to the competitive commercial environment in which organisations will deliver identity services. 2.8.8 For evaluation purposes, Key Criteria 6 refers (see Annex B).