Common use of COMMUNICATIONS WITH SUBSCRIBERS Clause in Contracts

COMMUNICATIONS WITH SUBSCRIBERS. A. All Licensee personnel, contractors and subcontractors contacting Subscribers or potential Subscribers at the homes of such Subscribers or potential Subscribers shall wear a clearly visible identification card bearing their name and photograph. The Licensee shall make reasonable effort to account for all identification cards at all times. In addition, all Licensee representatives shall wear appropriate clothing while working at a Subscriber’s premises. Every service vehicle of the Licensee and its contractors or subcontractors shall be clearly identified as such to the public. Specifically, Licensee vehicles shall have the Licensee’s logo plainly visible. The vehicles of those contractors and subcontractors working for the Licensee shall have the contractor’s / subcontractor’s name plus markings (such as a magnetic door sign) indicating they are under contract to the Licensee. B. All contact with a Subscriber or potential Subscriber by a Person representing the Licensee shall be conducted in a courteous manner. C. The Licensee shall send annual notices to all Subscribers informing them that any complaints or inquiries not satisfactorily handled by the Licensee may be referred to the Town. D. All notices identified in this Section shall be by either: (1) A separate document included with a billing statement or a message included on the portion of the monthly bill that is to be retained by the Subscriber; (2) A separate electronic notification; (3) A separate on-screen notification; or (4) Any other reasonable written means. E. The Licensee shall provide reasonable notice to Subscribers of any pricing changes or additional changes (excluding sales discounts, new products or offers) and, subject to the forgoing, any changes in Cable Services, including channel line-ups. Such notice must be given to Subscribers a minimum of thirty (30) days in advance of such changes if within the control of the Licensee, and the Licensee shall provide a copy of the notice to the Town including how and where the notice was given to Subscribers.

COMMUNICATIONS WITH SUBSCRIBERS. A. All Licensee Franchisee personnel, contractors contractors, and subcontractors contacting Subscribers or potential Subscribers at the homes of such Subscribers or potential Subscribers shall wear a clearly visible identification card bearing their name and photograph. The Licensee Franchisee shall make reasonable effort efforts to account for all identification cards at all times. In addition, all Licensee Franchisee representatives shall wear appropriate clothing while working at a Subscriber’s or potential Subscriber’s premises. Every service vehicle of the Licensee Franchisee and its contractors or subcontractors shall be clearly identified as such to the public. Specifically, Licensee the Franchisee vehicles shall have the LicenseeFranchisee’s logo plainly visible. The vehicles of those contractors and subcontractors working for the Licensee Franchisee shall have the contractor’s / contractor’s/subcontractor’s name plus markings (such as a magnetic door sign) indicating they are under contract to the LicenseeFranchisee. B. All contact with a Subscriber or potential Subscriber by a Person representing the Licensee Franchisee shall be conducted in a courteous manner. C. The Licensee shall send annual notices to all Subscribers informing them that any complaints or inquiries not satisfactorily handled by the Licensee may be referred to the Town. D. All notices identified in this Section shall be by either: (1) A separate document included with a billing statement or a message included on the portion of the monthly bill that is to be retained by the Subscriber; (2) A separate electronic notification; (3) A separate on-screen notification; or (4) Any other reasonable written means. E. D. The Licensee Franchisee shall provide reasonable notice to Subscribers of any pricing changes or additional changes (excluding sales discounts, new products products, or offers) and, subject to the forgoingforegoing, any changes in Cable Services, including channel line-ups. Such notice must be given to Subscribers and the Township a minimum of thirty (30) days in advance of such changes if within the control of the LicenseeFranchisee, and the Licensee Franchisee shall provide a copy of the notice to the Town Township including how and where the notice was given to Subscribers. E. The Franchisee shall provide information to all Subscribers about each of the following items at the time of installation of Cable Services, annually to all Subscribers, at any time upon request, and, subject to Subsection 9.D., at least thirty (30) days prior to making significant changes in the information required by this Section if within the control of the Franchisee: (1) Products and Cable Services offered; (2) Prices and options for Cable Services and condition of subscription to Cable Services. Prices shall include those for Cable Service options, equipment rentals, program guides, installation, downgrades, late fees, and other fees charged by the Franchisee related to Cable Service; (3) Installation and maintenance policies including, when applicable, information regarding the Subscriber’s in-home wiring rights during the period Cable Service is being provided; (4) Channel positions of Cable Services offered on the Cable System; (5) Complaint procedures, including the name, address, and telephone number of the Township, but with a notice advising the Subscriber to initially contact the Franchisee about all complaints and questions; (6) Procedures for requesting Cable Service credit; (7) The availability of a parental control device; (8) Franchisee practices and procedures for protecting against invasion of privacy; and (9) The address and telephone number of the Franchisee’s office to which complaints may be reported. F. Notices of changes in rates shall indicate the Cable Service new rates and old rates, if applicable. G. Every notice of termination of Cable Service shall include the following information: (1) The name and address of the Subscriber whose account is delinquent; (2) The amount of the delinquency for all services billed; (3) The date by which payment is required in order to avoid termination of Cable Service; and (4) The telephone number for the Franchisee where the Subscriber can receive additional information about their account and discuss the pending termination.

COMMUNICATIONS WITH SUBSCRIBERS. A. All Licensee Franchisee personnel, contractors contractors, and subcontractors contacting Subscribers or potential Subscribers at outside the homes office of such Subscribers or potential Subscribers the Franchisee shall wear a clearly visible identification card bearing their name and photograph. The Licensee Franchisee shall make reasonable effort to account for all identification cards at all times. In addition, all Licensee Franchisee representatives shall wear appropriate clothing while working at a Subscriber’s premises. Every service vehicle of the Licensee Franchisee and its contractors or subcontractors shall be clearly identified as such to the public. Specifically, Licensee Franchisee vehicles shall have the LicenseeFranchisee’s logo plainly visible. The vehicles of those contractors and subcontractors working for the Licensee Franchisee shall have the contractor’s / contractor’s/subcontractor’s name plus markings (such as a magnetic door sign) indicating they are under contract to the LicenseeFranchisee. B. All contact with a Subscriber or potential Subscriber by a Person representing the Licensee Franchisee shall be conducted in a courteous manner. C. The Licensee Franchisee shall send annual notices to all Subscribers informing them that any complaints or inquiries not satisfactorily handled by the Licensee Franchisee may be referred to the TownTownship. D. All notices identified in this Section shall be by either: (1) A separate document included with a billing statement or a message included on the portion of the monthly bill ▇▇▇▇ that is to be retained by the Subscriber;; or (2) A separate electronic notification; (3) A separate on-screen notification; or (4) Any other reasonable written means. E. The Licensee Franchisee shall provide reasonable notice to Subscribers of any pricing changes or additional changes (excluding sales discounts, new products products, or offers) and, subject to the forgoingforegoing, any changes in Cable Services, including channel line-ups. Such notice must be given to Subscribers and the Township a minimum of thirty (30) days in advance of such changes if within the control of the LicenseeFranchisee, and the Licensee Franchisee shall provide a copy of the notice to the Town Township including how and where the notice was given to Subscribers. F. The Franchisee shall provide information to all Subscribers about each of the following items at the time of installation of Cable Services, annually to all Subscribers, at any time upon request, and, subject to Subsection 9.E., at least thirty (30) days prior to making significant changes in the information required by this Section if within the control of the Franchisee: (1) Products and Cable Service offered; (2) Prices and options for Cable Services and condition of subscription to Cable Services; (3) Installation and maintenance policies including, when applicable, information regarding the Subscriber’s in-home wiring rights during the period Cable Service is being provided; (4) Channel positions of Cable Services offered on the Cable System; (5) Complaint procedures, including the name, address, and telephone number of the Township, but with a notice advising the Subscriber to initially contact the Franchisee about all complaints and questions; (6) Procedures for requesting Cable Service credit; (7) The availability of a parental control device; (8) Franchisee practices and procedures for protecting against invasion of privacy; and (9) The address and telephone number of the Franchisee’s office to which complaints may be reported. A copy of notices required in this Subsection 10.F. will be given to the Township at least fifteen (15) days prior to distribution to Subscribers if the reason for notice is due to a change that is within the control of the Franchisee and as soon as possible if not within the control of the Franchisee. G. Notices of changes in rates shall indicate the Cable Service new rates and old rates, if applicable. H. Notices of changes of Cable Services and/or Channel locations shall include a description of the new Cable Service, the specific channel location, and the hours of operation of the Cable Service if the Cable Service is only offered on a part-time basis. In addition, should the channel location, hours of operation, or existence of other Cable Services be affected by the introduction of a new Cable Service, such information must be included in the notice. I. Every notice of termination of Cable Service shall include the following information: (1) The name and address of the Subscriber whose account is delinquent; (2) The amount of the delinquency for all services billed; (3) The date by which payment is required in order to avoid termination of Cable Service; and (4) The telephone number for the Franchisee where the Subscriber can receive additional information about their account and discuss the pending termination. J. The Township hereby requests, and Franchisee agrees, that Franchisee publish information specified in 47 C.F.R. 76.952(a) on Subscriber bills.