Community and Parent Complaints. Contractors must develop a written procedure for handling parent and community complaints. The procedure must address: How to register a complaint. Steps and timeline for investigating a complaint. Documentation of complaints, including resolution of substantiated complaints. If resolution of a complaint cannot be reached, the contractor must contact the State ECEAP Office.
Appears in 6 contracts
Samples: Early Childhood Education and Assistance Program Agreement, Early Childhood Education and Assistance Program Agreement, Early Childhood Education and Assistance Program Agreement
Community and Parent Complaints. Contractors must develop a written procedure for handling parent and community complaints. The procedure must address: • How to register a complaint. • Steps and timeline for investigating a complaint. • Documentation of complaints, including resolution of substantiated complaints. If resolution of a complaint cannot be reached, the contractor must contact the State ECEAP Office.
Appears in 5 contracts
Samples: Early Childhood Education and Assistance Program Agreement, Early Childhood Education and Assistance Program Agreement, Early Childhood Education and Assistance Program Agreement
