Community Outreach Representatives. a. The Health Plan shall report to the Agency Bureau of Managed Health Care any Health Plan staff or Community Outreach Representative who violates any requirements of this Contract, within fifteen (15) Calendar Days of knowledge of such violation. b. While attending Health Fairs/Public Events, Community Outreach Representatives shall wear picture identification that identifies the Health Plan represented. c. If asked, the Community Outreach Representative shall inform the Medicaid Recipient that the Representative is not an employee of the State and is not a Choice Counseling Specialist, but is a Representative of the Health Plan. d. The Health Plan shall instruct and provide initial and periodic training to its Community Outreach Representatives regarding the Community Outreach and Marketing provisions of this Contract. e. The Health Plan shall implement procedures for background and reference checks for use in its Community Outreach Representative hiring practices. f. The Health Plan shall register each Community Outreach Representative with the Agency’s Bureau of Managed Health Care in accordance with Section XII of this Contract.
Appears in 6 contracts
Samples: Medicaid Reform Hmo Contract (Wellcare Health Plans, Inc.), Ahca Contract, Medicaid Hmo Contract (Wellcare Health Plans, Inc.)
