Common use of COMPLAINTS AND NOTICES Clause in Contracts

COMPLAINTS AND NOTICES. 12.1 If you wish to make a complaint, in the first instance, please either speak or write to the person or department that has given you the service you would like to complain about. A copy of our complaints procedure is available upon request. We can usually resolve your complaint straight away. If we cannot, we will tell you how long it will be before we can give you an answer. If you are unhappy with the response you receive, please refer to 12.2 below. 12.2 Please contact Head Office by calling us on: 0345 266 0124 (lines are open from 8.00 am to 8.00 pm Monday to Saturday, and 9.00am – 5.00pm on Sunday. We are closed on bank holidays). We will take the details of your complaint, and pass it to the right person, who will contact you within two working days. If you would like to put your complaint in writing, please address it to: Customer Services Department, AA Loans Customer Service Team, XX Xxx 000, Xxxxxxxxx, X00 0XX. When we receive your letter of complaint we will reply to you within five working days. We will always deal with your complaint as quickly as we can. We will keep you updated by sending you a letter, advising you of the current status of your complaint, within four weeks of receiving it. If we have not been able to deal with your complaint within eight weeks of receiving it we will write to you and explain the stage we have reached and what we plan to do next. If at this stage you are not happy with the progress we have made you have the option of referring your complaint to the Financial Ombudsman Service if you are a consumer. If you deal as a business customer then you may be able to complain to the Financial Ombudsman Service. The Ombudsman will be able to tell you whether or not he can look at your complaint. 12.3 If you have a complaint that we do not resolve to your satisfaction, the Financial Ombudsman Service may be of assistance. They can help resolve disputes between financial institutions and their customers. They are entirely independent and the service is free of charge to consumers. Ask us for a leaflet, or contact the Financial Ombudsman Service for details at: Financial Ombudsman Service at Xxxxxxxx Xxxxx, Xxxxxx, X00 0XX. Telephone: 0000 000 0000 or 0000 000 0000 or email xxxxxxxxx.xxxx@xxxxxxxxx-xxxxxxxxx.xxx.xx 12.4 If you wish to send any notice or request to us under any statute or otherwise, you may contact AA Loans Customer Service Team, XX Xxx 000, Xxxxxxxxx, X00 0XX.

COMPLAINTS AND NOTICES. 12.1 11.1 If you wish to make a complaint, in the first instance, please either speak or write to the person or department that has given you the service you would like to complain about. A copy of our complaints procedure is available upon request. We can usually resolve your complaint straight away. If we cannot, we will tell you how long it will be before we can give you an answer. If you are unhappy with the response you receive, please refer to 12.2 11.2 below. 12.2 11.2 Please contact Head Office by calling us on: 0345 266 0124 0800 169 2024 (lines are open from 8.00 am to 8.00 pm Monday to Saturday, and 9.00am – 5.00pm on Sunday. We are closed on bank holidays). We will take the details of your complaint, and pass it to the right person, who will contact you within two working days. If you would like to put your complaint in writing, please address it to: Customer Services Department, AA Bank of Ireland UK Loans Customer Service Team, XX Xxx 000, Xxxxxxxxx, X00 0XX. When we receive your letter of complaint we will reply to you within five working days. We will always deal with your complaint as quickly as we can. We will keep you updated by sending you a letter, advising you of the current status of your complaint, within four weeks of receiving it. If we have not been able to deal with your complaint within eight weeks of receiving it we will write to you and explain the stage we have reached and what we plan to do next. If at this stage you are not happy with the progress we have made you have the option of referring your complaint to the Financial Ombudsman Service if you are a consumer. If you deal as a business customer then you may be able to complain to the Financial Ombudsman Service. The Ombudsman will be able to tell you whether or not he can look at your complaint. 12.3 11.3 If you have a complaint that we do not resolve to your satisfaction, the Financial Ombudsman Service may be of assistance. They can help resolve disputes between financial institutions and their customers. They are entirely independent and the service is free of charge to consumers. Ask us for a leaflet, or contact the Financial Ombudsman Service for details at: Financial Ombudsman Service at Xxxxxxxx Xxxxx, Xxxxxx, X00 0XX. Telephone: 0000 000 0000 or 0000 000 0000 or email xxxxxxxxx.xxxx@xxxxxxxxx-xxxxxxxxx.xxx.xx 12.4 11.4 If you wish to send any notice or request to us under any statute or otherwise, you may contact AA Bank of Ireland UK Loans Customer Service Team, XX Xxx 000, Xxxxxxxxx, X00 0XX.

COMPLAINTS AND NOTICES. 12.1 11.1 If you wish to make a complaint, in the first instance, please either speak or write to the person or department that has given you the service you would like to complain about. A copy of our complaints procedure is available upon request. We can usually resolve your complaint straight away. If we cannot, we will tell you how long it will be before we can give you an answer. If you are unhappy with the response you receive, please refer to 12.2 11.2 below. 12.2 11.2 Please contact Head Office by calling us on: 0345 266 0124 0800 917 7293 (lines are open from 8.00 am to 8.00 pm Monday to Saturday, and 9.00am – 5.00pm on Sunday. We are closed on bank holidays). We will take the details of your complaint, and pass it to the right person, who will contact you within two working days. If you would like to put your complaint in writing, please address it to: Customer Services Department, AA Loans Customer Service Team, XX Xxx 000, Xxxxxxxxx, X00 0XX. When we receive your letter of complaint we will reply to you within five working days. We will always deal with your complaint as quickly as we can. We will keep you updated by sending you a letter, advising you of the current status of your complaint, within four weeks of receiving it. If we have not been able to deal with your complaint within eight weeks of receiving it we will write to you and explain the stage we have reached and what we plan to do next. If at this stage you are not happy with the progress we have made you have the option of referring your complaint to the Financial Ombudsman Service if you are a consumer. If you deal as a business customer then you may be able to complain to the Financial Ombudsman Service. The Ombudsman will be able to tell you whether or not he can look at your complaint. 12.3 11.3 If you have a complaint that we do not resolve to your satisfaction, the Financial Ombudsman Service may be of assistance. They can help resolve disputes between financial institutions and their customers. They are entirely independent and the service is free of charge to consumers. Ask us for a leaflet, or contact the Financial Ombudsman Service for details at: Financial Ombudsman Service at Xxxxxxxx Xxxxx, Xxxxxx, X00 0XX. Telephone: 0000 000 0000 or 0000 000 0000 or email xxxxxxxxx.xxxx@xxxxxxxxx-xxxxxxxxx.xxx.xx 12.4 11.4 If you wish to send any notice or request to us under any statute or otherwise, you may contact AA Loans Customer Service Team, XX Xxx 000, Xxxxxxxxx, X00 0XX.

COMPLAINTS AND NOTICES. 12.1 11.1 If you wish to make a complaintcompliant, in the first instance, please either speak or write to the person or department that has given you the service you would like to complain about. A copy of our complaints procedure is available upon request. We can usually resolve your complaint straight away. If we cannot, we will tell you how long it will be before we can give you an answer. If you are unhappy with the response you receive, please refer to 12.2 below. 12.2 11.2 Please contact Head Office by calling us on: 0345 266 0124 0800 9170931 (lines are open from 8.00 9.00 am to 8.00 5.00 pm Monday to Saturday, and 9.00am – 5.00pm on Sunday. We are closed on bank holidaysFriday). We will take the details of your complaint, and pass it to the right person, who will contact you within two working days. If you would like to put your complaint in writing, please address it to: Customer Services DepartmentNorthridge Finance,1 Xxxxxxxx Xxxxxx Xxxxx, AA Loans Customer Service TeamXxxxxxx, XX Xxx 000, Xxxxxxxxx, X00 0XX. XX0 0XX When we receive your letter of complaint we will reply to you within five working days. We will always deal with your complaint as quickly as we cancan and we aim to resolve it within fifteen working days. We However, in some cases it may take us a little longer. If this is the case we will keep you updated by sending you a further letter, advising you of the current status of your complaint, within four weeks of receiving it. If we have not been able to deal with your complaint within eight weeks of receiving it we will write to you and explain the stage we have reached and what we plan to do next. If at this stage you are not happy with the progress we have made you have the option of referring your complaint to the Financial Ombudsman Service if you are a consumer. If you deal as a business customer then you may be able to complain to the Financial Ombudsman Service. The Ombudsman will be able to tell you whether or not he can look at your complaint. 12.3 11.3 If you have a complaint that we do not resolve to your satisfaction, the Financial Ombudsman Service may be of assistance. They can help resolve disputes between financial institutions and their customers. They are entirely independent independent, and the service is free of charge to consumers. Ask us for a leaflet, or contact the Financial Ombudsman Service for details at: The Financial Ombudsman Service, Xxxxxxxx Xxxxx, Xxxxxxx Xxxxxxxx Xxxxxx, Xxxxxx X00 0XX. You can also contact the Financial Ombudsman Service at Xxxxxxxx Xxxxx, Xxxxxx, X00 0XX(FOS) by phone. Telephone: 0000 000 0000 or - Calls to this number are normally free for people ringing from a ''fixed line'' phone - but charges may apply if you call from a mobile phone. 0000 000 0000 - calls to this number are charged at the same rate as 01 or email xxxxxxxxx.xxxx@xxxxxxxxx-xxxxxxxxx.xxx.xx02 numbers on mobile phone tariffs. These numbers may not be available from outside the UK - so please call FOS from abroad on +00 00 0000 0000. email: xxxxxxxxx@xxxxxxxxx-xxxxxxxxx.xxx.xx Website: xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx. 12.4 11.4 If you wish to send any notice or request to us under any statute or otherwise, you may contact AA Loans Customer Service TeamNorthridge Finance,1 Xxxxxxxx Xxxxxx Xxxxx, XX Xxx 000Xxxxxxx, Xxxxxxxxx, X00 XX0 0XX.

COMPLAINTS AND NOTICES. 12.1 If you wish to make a complaint, in the first instance, please either speak or write to the person or department that has given you the service you would like to complain about. A copy of our complaints procedure is available upon request. We can usually try to resolve your the complaint straight away. If we cannot, we will tell you how long it will be before we can give you an answer. If you are unhappy with the response you receive, please refer to 12.2 below. 12.2 Please contact Head Office us by calling us on: 0345 266 0124 0000 000 0000 (lines are open from 8.00 am to 8.00 pm 8.30am-5pm Monday to SaturdayFriday, closed at weekends and 9.00am – 5.00pm on Sunday. We are closed on bank holidays). We will take the details of your complaint, complaint and pass it to the right person, who will contact you within two working days. If you would like to put your complaint in writing, please address it to: Customer Services DepartmentRelations Manager, AA Loans Customer Service TeamParagon Motor Finance, XX Xxx 00000 Xxxxx Xxxx, XxxxxxxxxSolihull, X00 0XX. When we receive your letter of complaint we will reply to you within five working daysWest Midlands, B91 3QJ. We will always deal with your complaint as quickly as we can and we aim to resolve it within five working days. However, in some cases it may take us a little longer. Where we cannot resolve your complaint immediately, we will send a written acknowledgement within five working days and we will undertake a full investigation to enable us to make an informed assessment of your complaint. We will send you a final response within eight weeks. Throughout the eight week investigation or until a final response is issued, we will keep you updated by sending informed of our progress and we may contact you a letter, advising to ask you of to provide further information regarding the current status of your complaint, within four weeks of receiving it. If we issues you have not been able to deal with your complaint within eight weeks of receiving it we will write to you and explain the stage we have reached and what we plan to do nextraised. If at this stage you are not happy with the progress we have made you have the option right (unless you are a limited liability company or partnership or enter into this agreement in the course of referring your business when you may have the right) to refer your complaint to the Financial Ombudsman Service if you are a consumer. If you deal as a business customer then you may be able to complain to the The Financial Ombudsman Service. The Ombudsman will be able to tell you whether or not he can look at your complaint. 12.3 If you have a complaint that we do not resolve to your satisfaction, the Financial Ombudsman Service may be of assistance. They can help resolve disputes between financial institutions and their customers. They are entirely independent and the service is free of charge to consumers. Ask us for a leaflet, or contact the Financial Ombudsman Service for details at: The Financial Ombudsman Service at Xxxxxxxx XxxxxService, XxxxxxSouth Quay Plaza, X00 0XX. Telephone000 Xxxxx Xxxx, London, E14 9SR, telephone: 0000 000 0000 or 0000 000 0000 or email email: xxxxxxxxx.xxxx@xxxxxxxxx-xxxxxxxxx.xxx.xx, website: xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx. 12.4 12.3 If you wish to send any notice or request to us under any statute or otherwise, you may contact AA Loans Customer Service TeamRelations Manager, XX Xxx 000Paragon Motor Finance, Xxxxxxxxx00 Xxxxx Xxxx, X00 0XXSolihull, West Midlands, B91 3QJ.

COMPLAINTS AND NOTICES. 12.1 11.1 If you wish want to make a complaint, in the you should first instance, please either speak to or write to the person or department that has given you provided the service you would like to complain about. A You can ask us for a copy of our full complaints procedure is available upon requestprocedure. We can usually resolve settle your complaint straight away. If we cannotnot settle your complaint straight away, we will tell you how long it will be before we can give you an answer. . 11.2 If you are unhappy with the response you receivereceive from us, please refer to 12.2 below. 12.2 Please contact Head Office by calling us on: 0345 266 0124 on 0000 000 0000 (lines are open from 8.00 8am to 8.00 8pm Monday to Saturday, and 9.00am – 5.00pm on Sunday. We are closed on bank holidaysFriday). We will take the details of your complaint, and pass it to the right person, who will contact you within two working days. If you would like to put your complaint in writing, please address send it to: Customer Services Department, AA Department Post Office Loans Customer Service Team, Team XX Xxx 000, Xxxxxxxxx, 000 Xxxxxxxxx X00 0XX. When we receive your letter of complaint we will reply to you within five working days. We will always deal with your complaint as quickly as we cancan and aim to settle it within 15 working days. We However, in some cases it may take us a little longer. If this is the case, we will keep you updated up to date with our progress by sending you a letter, advising you of the current status of your complaint, further letter within four weeks of receiving ityour complaint. If we have not been able to deal with your complaint within eight weeks of receiving it it, we will write to you and explain the stage we have reached and what we plan to do next. If at this stage you are not happy with the progress we have made made, you have can complain to the option of referring Financial Ombudsman Service. 11.3 If you refer your complaint to the Financial Ombudsman Service if you are a consumer. If you deal as a business customer then you may be able to complain to the Financial Ombudsman Service. The Ombudsman they will be able to tell you whether or not he they can look at your complaint. 12.3 If you have a into the complaint that we do not resolve to your satisfaction, the Financial Ombudsman Service may be of assistancefor you. They can help resolve disputes between financial institutions and their customers. They are The service is entirely independent and the service is free of charge to consumers. Ask us for a leaflet, or contact the Financial Ombudsman Service for details at: The Financial Ombudsman Service at Xxxxxxxx Xxxxx, Xxxxxx, Xxxxx Xxxxxx X00 0XX. Telephone0XX Phone: 0000 000 0000 or 0000 000 0000 or email 0300 123 9123 Email: xxxxxxxxx.xxxx@xxxxxxxxx-xxxxxxxxx.xxx.xx. 12.4 11.4 If you wish have to send us any notice or request to us under any statute or otherwisein writing, you may contact AA send it to: Post Office Loans Customer Service Team, XX Xxx 000, Xxxxxxxxx, X00 0XX.

COMPLAINTS AND NOTICES. 12.1 14.1 If you wish to make a complaint, in the first instance, please either speak or write to the person or department that has given you the service you would like to complain about. A copy of our complaints procedure is available upon request. We can usually will try to resolve your the complaint straight away. If we cannot, we will tell you how long it will be before we can give you an answer. If you are unhappy with the response you receive, please refer to 12.2 14.2 below. 12.2 14.2 Please contact Head Office us by calling us on: 0345 266 0124 0000 000 0000 (lines are open from 8.00 am to 8.00 pm 8.30am-5pm Monday to SaturdayFriday, closed at weekends and 9.00am – 5.00pm on Sunday. We are closed on bank holidays). We will take the details of your complaint, complaint and pass it to the right person, who will contact you within two working days. If you would like to put your complaint in writing, please address it to: ; Customer Services DepartmentRelations Manager, AA Loans Customer Service TeamParagon Motor Finance, XX Xxx 00000 Xxxxx Xxxx, XxxxxxxxxSolihull, X00 0XX. When we receive your letter of complaint we will reply to you within five working daysWest Midlands, B91 3QJ. We will always deal with your complaint as quickly as we can and we aim to resolve it within five working days. However, in some cases it may take us a little longer. Where we cannot resolve your complaint immediately, we will send a written acknowledgement within five working days and we will undertake a full investigation to enable us to make an informed assessment of your complaint. We will send you a final response within eight weeks. Throughout the eight week investigation or until a final response is issued, we will keep you updated by sending informed of our progress and we may contact you a letter, advising to ask you of to provide further information regarding the current status of your complaint, within four weeks of receiving it. If we issues you have not been able to deal with your complaint within eight weeks of receiving it we will write to you and explain the stage we have reached and what we plan to do nextraised. If at this stage you are not happy with the progress we have made you have the option right (unless you enter into this agreement in the course of referring your business when you may have the right) to refer your complaint to the Financial Ombudsman Service if you are a consumer. If you deal as a business customer then you may be able to complain to the The Financial Ombudsman Service. The Ombudsman will be able to tell you whether or not he can look at your complaint. 12.3 If you have a complaint that we do not resolve to your satisfaction, the Financial Ombudsman Service may be of assistance. They can help resolve disputes between financial institutions and their customers. They are entirely independent and the service is free of charge to consumers. Ask us for a leaflet, or contact the Financial Ombudsman Service for details at: The Financial Ombudsman Service at Xxxxxxxx XxxxxService, XxxxxxSouth Quay Plaza, X00 0XX. Telephone000 Xxxxx Xxxx, London, E14 9SR, telephone: 0000 000 0000 or 0000 000 0000 or email email: xxxxxxxxx.xxxx@xxxxxxxxx-xxxxxxxxx.xxx.xx, Website: xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx. 12.4 14.3 If you wish to send any notice or request to us under any statute or otherwise, you may contact AA Loans Customer Service TeamRelations Manager, XX Xxx 000Paragon Motor Finance, Xxxxxxxxx00 Xxxxx Xxxx, X00 0XXSolihull, West Midlands, B91 3QJ.

COMPLAINTS AND NOTICES. 12.1 11.1 If you wish to make a complaint, in the first instance, please either speak or write to the person or department that has given you the service you would like to complain about. A copy of our complaints procedure is available upon request. We can usually resolve your complaint straight away. If we cannot, we will tell you how long it will be before we can give you an answer. If you are unhappy with the response you receive, please refer to 12.2 11.2 below. 12.2 11.2 Please contact Head Office by calling us on: 0345 266 0124 0000 000 0000 (lines are open from 8.00 am to 8.00 pm 8.00pm Monday to Saturday, and 9.00am – 5.00pm on Sunday. We are closed on bank holidays). We will take the details of your complaint, and pass it to the right person, who will contact you within two working days. If you would like to put your complaint in writing, please address it to: Customer Services Department, AA Bank of Ireland UK Loans Customer Service Team, XX Xxx 000, Xxxxxxxxx, X00 0XX. When we receive your letter of complaint we will reply to you within five working days. We will always deal with your complaint as quickly as we can. We will keep you updated by sending you a letter, advising you of the current status of your complaint, within four weeks of receiving it. If we have not been able to deal with your complaint within eight weeks of receiving it we will write to you and explain the stage we have reached and what we plan to do next. If at this stage you are not happy with the progress we have made you have the option of referring your complaint to the Financial Ombudsman Service if you are a consumer. If you deal as a business customer then you may be able to complain to the Financial Ombudsman Service. The Ombudsman will be able to tell you whether or not he can look at your complaint. 12.3 11.3 If you have a complaint that we do not resolve to your satisfaction, the Financial Ombudsman Service may be of assistance. They can help resolve disputes between financial institutions and their customers. They are entirely independent and the service is free of charge to consumers. Ask us for a leaflet, or contact the Financial Ombudsman Service for details at: Financial Ombudsman Service at Xxxxxxxx Xxxxx, Xxxxxx, X00 0XX. Telephone: 0000 000 0000 or 0000 000 0000 0300 123 9123 or email xxxxxxxxx.xxxx@xxxxxxxxx-xxxxxxxxx.xxx.xx 12.4 11.4 If you wish to send any notice or request to us under any statute or otherwise, you may contact AA Bank of Ireland UK Loans Customer Service Team, XX Xxx 000, Xxxxxxxxx, X00 0XX.