Common use of COMPLAINTS, INVESTIGATIONS AND PROCEEDINGS Clause in Contracts

COMPLAINTS, INVESTIGATIONS AND PROCEEDINGS. Each of General Agent and Broker-Dealer shall promptly notify Manulife USA and ManEquity if it receives notice of any customer complaint or of any threatened or pending regulatory investigation or proceeding, civil action or arbitration (a "Proceeding") involving the Contracts. Manulife USA or ManEquity will promptly notify General Agent or Broker-Dealer if it receives notice of any customer complaint or of any Proceeding involving General Agent or Broker-Dealer and the Contracts. Each party shall cooperate with the other parties in investigating and responding to any such complaint or Proceeding, and in any settlement or trial of any actions arising out of the conduct of business under this Agreement. No response by General Agent or Broker-Dealer to an individual customer complaint involving a Contract will be sent until it has been approved by Manulife USA or ManEquity or dealt with otherwise in accordance with Manulife USA's administrative procedures.