Complexity. Intermediate professional level role. Provides Tier 1 and Tier 2 support of medium to high complexity. Works in a team as a team member. May coach more junior technical staff. Responsible for Tier I software and hardware support. Diagnoses and resolves problems using documented procedures and checklists in the performance of most responsibilities. Enters call data into a tracking system. Escalates problems to higher level technical support professionals when necessary. Assists in the resolution of application, hardware and software problems.
Appears in 558 contracts
Samples: Information Technology Staff Augmentation Services, Information Technology Staff Augmentation Services, Information Technology Staff Augmentation Services
Complexity. Intermediate professional level role. Provides Tier 1 and Tier 2 support of medium to high complexity. Works in a team as a team member. May coach more junior technical staff. JOB FAMILY: CUSTOMER SUPPORT Responsible for Tier I software and hardware support. Diagnoses and resolves problems using documented procedures and checklists in the performance of most responsibilities. Enters call data into a tracking system. Escalates problems to higher level technical support professionals when necessary. Assists in the resolution of application, hardware and software problems.
Appears in 11 contracts
Samples: Information Technology Staff Augmentation Contract, Information Technology Staff Augmentation Contract, State Term Contract
