Configuration and Support Sample Clauses

Configuration and Support. 3.1.1. The Services are provided to you as configured for our standard customer. In some cases, they may have the manufacturer’s default settings. You bear ultimate responsibility to ensure that the Services are configured to meet your operational, privacy and security needs. Your hardware, software and any other items you deem necessary to use the Services, must be compatible with the Services. We are not obligated to modify the Services to accommodate your use other than as outlined in any SLAs. You may not terminate this Service Agreement based on your inability to use the Services because such a use is incompatible with the Service. If your use of the Services damages our network or equipment, you will be charged for any repairs we need to make to the network, Services and/or equipment at our standard hourly rate applicable at the time we begin the repairs. We may suspend your use of the Equipment and/or Services until we determine whether your use has damaged them. 3.1.2. The SLAs may contain descriptions related to speed and upload/download capacity. These descriptions assume that the Service is provisioned in the best possible environment. Because of factors beyond our control, and network capacity restrictions, we do not guarantee any speed and/or upload or download capacity. You may not terminate this Service Agreement based on the speed or capacity of the Service. 3.1.3. The description of our standard support for the Services is set out on the applicable SLAs. This support is provided as part of the Services. At your request, we may agree to provide support to you other than that necessary to support the Services (“Additional Support”). This support is provided at our discretion, and will be charged at our standard consulting rate. 3.1.4. Additional Support is provided on a reasonable efforts basis, and is subject to the disclaimers of warranties set out in this Service Agreement. Should your support needs exceed that which we are prepared to provide to support the Services, we would be pleased to prepare a professional services quote for you. We are under no obligation to provide Additional Support and each request will be handled on a case-by-case basis. 3.1.5. We each have an obligation of courtesy in our dealings with one another. We realize that working with technology is often time consuming and frustrating. However, should your interactions with our support team reach a level in which you use profanity, threaten or harass our staff, you w...