Common use of Connections II Solutions Clause in Contracts

Connections II Solutions. The Connections II acquisition encompasses a broad range of solution focus areas. The four solution types detailed in Table C-1 below are provided to demonstrate the core capabilities of this contract, without limiting its scope. Combinations of any or all of the four solution types are possible and encouraged when proposing a solution to a task order opportunity. Connections II solutions include the ability to provide labor only services, equipment only purchases, as well as total agency solutions. If specified in the task order, solutions may incorporate a site survey or requirements analysis phase. Operations, Administration, and Management (OA&M). The functions needed to manage a complex communications network such as maintaining the system configuration, including an inventory of equipment and assignment of network addresses; tracking performance data such as adherence to SLAs and network capacity monitoring; diagnosing and repairing faults and maintaining a help desk; collecting accounting information for billing; maintaining secure network operation; and coordination of all these functions. Customer Service and Technical Support. Provide support on behalf of an agency such as help desk, Website and electronic bulletin board construction and maintenance; back office support such as billing, planning, and financial support, etc.

Connections II Solutions. The Connections II acquisition encompasses a broad range of solution focus areas. The four solution types detailed in Table C-1 C‐1 below are provided to demonstrate the core capabilities of this contract, without limiting its scope. Combinations of any or all of the four solution types are possible and encouraged when proposing a solution to a task order opportunity. Connections II solutions include the ability to provide labor only services, equipment only purchases, as well as total agency solutions. If specified in the task order, solutions may incorporate a site survey or requirements analysis phase. Operations, Administration, and Management (OA&M). The functions needed to manage a complex communications network such as maintaining the system configuration, including an inventory of equipment and assignment of network addresses; tracking performance data such as adherence to SLAs and network capacity monitoring; diagnosing and repairing faults and maintaining a help desk; collecting accounting information for billing; maintaining secure network operation; and coordination of all these functions. Customer Service and Technical Support. Provide support on behalf of an agency such as help desk, Website and electronic bulletin board construction and maintenance; back office support such as billing, planning, and financial support, etc.