Common use of Contact Us Clause in Contracts

Contact Us. You can contact us using one of the following contact methods: When at home - call freephone ▇▇▇▇ ▇▇▇ ▇▇▇ When away - need to call from abroad? Check out our freephone numbers at ▇▇▇.▇▇▇▇▇▇.▇▇ and click on Contact Us Email us at ▇▇▇▇▇▇▇▇▇▇▇▇_▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇. For security reasons, the Card Services team cannot discuss account specific information via email. For more information, visit the website at ▇▇▇.▇▇▇▇▇▇.▇▇ To check your card balance, visit My Account at ▇▇▇.▇▇▇▇▇▇.▇▇ I need to make a complaint. You should call us in the first instance as we aim to try and resolve any problems as quickly as possible. You can also email us or write to us – we have a detailed complaints procedure on the website which tells you where and how to make a complaint. We will try to resolve your complaint within 15 working days of receiving it, and in special circumstances within 35 working days (and we will let you know if this is the case). In the unlikely event you are not satisfied with the way we have dealt with your complaint or the outcome, you may be able to refer it to the UK Financial Ombudsman Service. It is an independent body established to deal with complaints that consumers and financial businesses aren't able to resolve themselves. Website: ▇▇▇.▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ Email: ▇▇▇▇▇▇▇▇▇.▇▇▇▇@▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. Address: Exchange Tower, London, E14 9SR, United Kingdom; Telephone: ▇▇▇▇ ▇▇▇ ▇▇▇▇ or +▇▇ ▇▇ ▇▇▇▇ ▇▇▇▇. You may also refer your complaint to the Irish Financial Services Ombudsman: Website: ▇▇▇.▇▇▇▇.▇▇ Email: ▇▇▇▇@▇▇▇▇.▇▇ Address: Lincoln House, Lincoln ▇▇▇▇▇, ▇▇▇▇▇▇ ▇, ▇▇▇ ▇▇▇▇, ▇▇▇▇▇▇▇. Telephone: +▇▇▇ ▇ ▇▇▇ ▇▇▇▇ You may also use the Online Dispute Resolution service (also known as ODR) if you are an EU resident and have a complaint about a product or service purchased from us online. The ODR website can be found at ▇▇▇▇://▇▇.▇▇▇▇▇▇.▇▇/consumers/odr/. As the ODR service will ultimately re-direct your complaint to the UK Financial Ombudsman Service, you may prefer to contact us or the Financial Ombudsman Service directly in the first instance. • anything which results from abnormal or unforeseen circumstances or consequences which were unavoidable despite all our efforts to the contrary; • a retailer refusing to accept your card or the way a retailer processes your transaction; • your disputes with a retailer concerning the quality of goods or services bought with the card; • any issues with cash machines; • our obligation to meet our legal and regulatory requirements.

Contact Us. You can contact us using one of the following contact methods: When at home - call freephone ▇▇▇▇ ▇▇▇ ▇▇▇▇ When away - need to call from abroad? Check out our freephone numbers at ▇▇▇.▇▇▇▇▇▇.▇▇ and click on Contact Us Email us at ▇▇▇▇▇▇▇▇▇▇▇▇_▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇. For security reasons, the Card Services team cannot discuss account specific information via email. For more information, visit the website at ▇▇▇.▇▇▇▇▇▇.▇▇▇/▇▇▇▇▇ To check your card balance, visit My Account at ▇▇▇.▇▇▇▇▇▇.▇▇▇/▇▇▇▇▇ I need to make a complaint. You should call us in the first instance as we aim to try and resolve any problems as quickly as possible. You can also email us or write to us – we have a detailed complaints procedure on the website which tells you where and how to make a complaint. We will try to resolve your complaint within 15 working days of receiving it, and in special circumstances within 35 working days (and we will let you know if this is the case). In the unlikely event you are not satisfied with the way we have dealt with your complaint or the outcome, you may be able to refer it to the UK Financial Ombudsman Service. It is an independent body established to deal with complaints that consumers and financial businesses aren't able to resolve themselves. Website: ▇▇▇.▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ Email: ▇▇▇▇▇▇▇▇▇.▇▇▇▇@▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. Address: Exchange Tower, London, E14 9SR, United Kingdom; Telephone: ▇▇▇▇ ▇▇▇ ▇▇▇▇ or +▇▇ ▇▇ ▇▇▇▇ ▇▇▇▇. You may also refer your complaint to the Irish Financial Services Ombudsman: Website: ▇▇▇.▇▇▇▇.▇▇ Email: ▇▇▇▇@▇▇▇▇.▇▇ Address: Lincoln House, Lincoln ▇▇▇▇▇, ▇▇▇▇▇▇ ▇, ▇▇▇ ▇▇▇▇, ▇▇▇▇▇▇▇. Telephone: +▇▇▇ ▇ ▇▇▇ ▇▇▇▇ You may also use the Online Dispute Resolution service (also known as ODR) if you are an EU resident and have a complaint about a product or service purchased from us online. The ODR website can be found at ▇▇▇▇://▇▇.▇▇▇▇▇▇.▇▇/consumers/odr/. As the ODR service will ultimately re-direct your complaint to the UK Financial Ombudsman Service, you may prefer to contact us or the Financial Ombudsman Service directly in the first instance. •  anything which results from abnormal or unforeseen circumstances or consequences which were unavoidable despite all our efforts to the contrary; •  a retailer refusing to accept your card or the way a retailer processes your transaction; •  your disputes with a retailer concerning the quality of goods or services bought with the card; •  any issues with cash machines; •  our obligation to meet our legal and regulatory requirements.

Contact Us. You can contact us using one of the following contact methods: When at home - call freephone ▇▇▇▇ ▇▇▇ ▇▇▇ When away - need to call from abroad? Check out our freephone numbers at ▇▇▇.▇▇▇▇▇▇.▇▇ and click on Contact Us Email us at ▇▇▇▇▇▇▇▇▇▇▇▇_▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇.▇▇▇. For security reasons, the Card Services team cannot discuss account specific information via email. For more information, visit the website at ▇▇▇▇▇▇.▇▇▇/▇▇▇▇▇▇.▇▇▇▇▇▇ To check your card balance, visit My Account at ▇▇▇▇▇▇.▇▇▇/▇▇▇▇▇▇.▇▇▇▇▇▇ I need to make a complaint. You should call us in the first instance as we aim to try and resolve any problems as quickly as possible. You can also email us or write to us – we have a detailed complaints procedure on the website which tells you where and how to make a complaint. We will try to resolve your complaint within 15 working days of receiving it, and in special circumstances within 35 working days (and we will let you know if this is the case). In the unlikely event you are not satisfied with the way we have dealt with your complaint or the outcome, you may be able to refer it to the UK Belgian Financial Ombudsman ServiceService (Ombudsfin). It is an independent body established to deal with complaints that consumers and financial businesses aren't n’t able to resolve themselves. Website: ▇▇▇.▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ Email: ▇▇▇▇▇▇▇▇▇.▇▇▇▇@▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇ Address: North Gate ▇▇., ▇▇. Address: Exchange Tower, London, E14 9SR, United Kingdom; Telephone: ▇▇▇▇▇▇▇ ▇▇ ▇▇▇ ▇▇▇▇▇▇ or ▇▇, Nr 8, bte. 2 BE - 1000 Brussels, Belgium Telephone: +▇▇ ▇ ▇▇▇ ▇▇ ▇▇▇▇ ▇▇▇▇. You may also refer your complaint to the Irish Financial Services and Pensions Ombudsman: Website: ▇▇▇.▇▇▇▇.▇▇ Email: ▇▇▇▇@▇▇▇▇.▇▇ Address: Lincoln House, Lincoln ▇▇▇▇▇, ▇▇▇▇▇▇ ▇, ▇▇▇ ▇▇▇▇, ▇▇▇▇▇▇▇. ▇ ▇▇ ▇▇▇▇▇▇▇ Telephone: +▇▇▇ ▇ ▇▇▇ ▇▇▇▇ You may also use the Online Dispute Resolution service (also known as ODR) if you are an EU resident and have a complaint about a product or service purchased from us online. The ODR website can be found at ▇▇▇▇://▇▇.▇▇▇▇▇▇.▇▇/consumers/odr/. As the ODR service will ultimately re-direct your complaint to the UK Belgian Financial Ombudsman ServiceService (Ombudsfin), you may prefer to contact us or the Belgian Financial Ombudsman Service (Ombudsfin) directly in the first instance. • anything which results from abnormal or unforeseen circumstances or consequences which were unavoidable despite all our efforts to the contrary; • a retailer refusing to accept your card or the way a retailer processes your transaction; • your disputes with a retailer concerning the provision and/or quality of goods or services bought with the card; • any issues with cash machines; • our obligation to meet our legal and regulatory requirements.

Contact Us. You can contact us using one of the following contact methods: When at home - call freephone ▇▇▇▇ ▇▇▇ ▇▇▇▇ When away - need to call from abroad? Check out our freephone numbers at ▇▇▇.▇▇▇▇▇▇.▇▇ and click on Contact Us Email us at ▇▇▇▇▇▇▇▇▇▇▇▇_▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇. For security reasons, the Card Services team cannot discuss account specific information via email. For more information, visit the website at ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇/▇▇▇▇▇▇▇▇▇▇▇▇▇▇ To check your card balance, visit My Account at ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇/▇▇▇▇▇▇▇▇▇▇▇▇▇▇ I need to make a complaint. You should call us in the first instance as we aim to try and resolve any problems as quickly as possible. You can also email us or write to us – we have a detailed complaints procedure on the website which tells you where and how to make a complaint. We will try to resolve your complaint within 15 working days of receiving it, and in special circumstances within 35 working days (and we will let you know if this is the case). In the unlikely event you are not satisfied with the way we have dealt with your complaint or the outcome, you may be able to refer it to the UK Financial Ombudsman Service. It is an independent body established to deal with complaints that consumers and financial businesses aren't able to resolve themselves. Website: ▇▇▇.▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ Email: ▇▇▇▇▇▇▇▇▇.▇▇▇▇@▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. Address: Exchange Tower, London, E14 9SR, United Kingdom; Telephone: ▇▇▇▇ ▇▇▇ ▇▇▇▇ or +▇▇ ▇▇ ▇▇▇▇ ▇▇▇▇. You may also refer your complaint to the Irish Financial Services Ombudsman: Website: ▇▇▇.▇▇▇▇.▇▇ Email: ▇▇▇▇@▇▇▇▇.▇▇ Address: Lincoln House, Lincoln ▇▇▇▇▇, ▇▇▇▇▇▇ ▇, ▇▇▇ ▇▇▇▇, ▇▇▇▇▇▇▇. Telephone: +▇▇▇ ▇ ▇▇▇ ▇▇▇▇ You may also use the Online Dispute Resolution service (also known as ODR) if you are an EU resident and have a complaint about a product or service purchased from us online. The ODR website can be found at ▇▇▇▇://▇▇.▇▇▇▇▇▇.▇▇/consumers/odr/. As the ODR service will ultimately re-direct your complaint to the UK Financial Ombudsman Service, you may prefer to contact us or the Financial Ombudsman Service directly in the first instance. •  anything which results from abnormal or unforeseen circumstances or consequences which were unavoidable despite all our efforts to the contrary; •  a retailer refusing to accept your card or the way a retailer processes your transaction; •  your disputes with a retailer concerning the quality of goods or services bought with the card; •  any issues with cash machines; •  our obligation to meet our legal and regulatory requirements.

Contact Us. You can contact us using one of the following contact methods: When at home - call freephone ▇▇▇▇ ▇▇▇ ▇▇▇▇ When away - need to call from abroad? Check out our freephone numbers at ▇▇▇.▇▇▇▇▇▇.▇▇ and click on Contact Us Email us at ▇▇▇▇▇▇▇▇▇▇▇▇_▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇. For security reasons, the Card Services team cannot discuss account specific information via email. For more information, visit the website at ▇▇▇.▇▇▇▇▇▇.▇▇▇/▇▇▇▇▇ To check your card balance, visit My Account at ▇▇▇.▇▇▇▇▇▇.▇▇▇/▇▇▇▇▇ I need to make a complaint. You should call us in the first instance as we aim to try and resolve any problems as quickly as possible. You can also email us or write to us – we have a detailed complaints procedure on the website which tells you where and how to make a complaint. We will try to resolve your complaint within 15 working days of receiving it, and in special circumstances within 35 working days (and we will let you know if this is the case). In the unlikely event you are not satisfied with the way we have dealt with your complaint or the outcome, you may be able to refer it to the UK Financial Ombudsman Service. It is an independent body established to deal with complaints that consumers and financial businesses aren't able to resolve themselves. Website: ▇▇▇.▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ Email: ▇▇▇▇▇▇▇▇▇.▇▇▇▇@▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. Address: Exchange Tower, London, E14 9SR, United Kingdom; Telephone: ▇▇▇▇ ▇▇▇ ▇▇▇▇ or +▇▇ ▇▇ ▇▇▇▇ ▇▇▇▇. You may also refer your complaint to the Irish Financial Services Ombudsman: Website: ▇▇▇.▇▇▇▇.▇▇ Email: ▇▇▇▇@▇▇▇▇.▇▇ Address: Lincoln House, Lincoln ▇▇▇▇▇, ▇▇▇▇▇▇ ▇, ▇▇▇ ▇▇▇▇, ▇▇▇▇▇▇▇. Telephone: +▇▇▇ ▇ ▇▇▇ ▇▇▇▇ You may also use the Online Dispute Resolution service (also known as ODR) if you are an EU resident and have a complaint about a product or service purchased from us online. The ODR website can be found at ▇▇▇▇://▇▇.▇▇▇▇▇▇.▇▇/consumers/odr/. As the ODR service will ultimately re-direct your complaint to the UK Financial Ombudsman Service, you may prefer to contact us or the Financial Ombudsman Service directly in the first instance. • anything which results from abnormal or unforeseen circumstances or consequences which were unavoidable despite all our efforts to the contrary; • a retailer refusing to accept your card or the way a retailer processes your transaction; • your disputes with a retailer concerning the quality of goods or services bought with the card; • any issues with cash machines; • our obligation to meet our legal and regulatory requirements.

Contact Us. You can contact us using one of the following contact methods: When at home - call freephone ▇▇▇▇ ▇▇▇ ▇▇▇▇ When away - need to call from abroad? Check out our freephone numbers at ▇▇▇.▇▇▇▇▇▇.▇▇ and click on Contact Us Email us at ▇▇▇▇▇▇▇▇▇▇▇▇_▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇. For security reasons, the Card Services team cannot discuss account specific information via email. For more information, visit the website at ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇/▇▇ To check your card balance, visit My Account at ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇/▇▇ I need to make a complaint. You should call us in the first instance as we aim to try and resolve any problems as quickly as possible. You can also email us or write to us – we have a detailed complaints procedure on the website which tells you where and how to make a complaint. We will try to resolve your complaint within 15 working days of receiving it, and in special circumstances within 35 working days (and we will let you know if this is the case). In the unlikely event you are not satisfied with the way we have dealt with your complaint or the outcome, you may be able to refer it to the UK Financial Ombudsman Service. It is an independent body established to deal with complaints that consumers and financial businesses aren't able to resolve themselves. Website: ▇▇▇.▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ Email: ▇▇▇▇▇▇▇▇▇.▇▇▇▇@▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. Address: Exchange Tower, London, E14 9SR, United Kingdom; Telephone: ▇▇▇▇ ▇▇▇ ▇▇▇▇ or +▇▇ ▇▇ ▇▇▇▇ ▇▇▇▇. You may also refer your complaint to the Irish Financial Services Ombudsman: Website: ▇▇▇.▇▇▇▇.▇▇ Email: ▇▇▇▇@▇▇▇▇.▇▇ Address: Lincoln House, Lincoln ▇▇▇▇▇, ▇▇▇▇▇▇ ▇, ▇▇▇ ▇▇▇▇, ▇▇▇▇▇▇▇. Telephone: +▇▇▇ ▇ ▇▇▇ ▇▇▇▇ You may also use the Online Dispute Resolution service (also known as ODR) if you are an EU resident and have a complaint about a product or service purchased from us online. The ODR website can be found at ▇▇▇▇://▇▇.▇▇▇▇▇▇.▇▇/consumers/odr/. As the ODR service will ultimately re-direct your complaint to the UK Financial Ombudsman Service, you may prefer to contact us or the Financial Ombudsman Service directly in the first instance. •  anything which results from abnormal or unforeseen circumstances or consequences which were unavoidable despite all our efforts to the contrary; •  a retailer refusing to accept your card or the way a retailer processes your transaction; •  your disputes with a retailer concerning the quality of goods or services bought with the card; •  any issues with cash machines; •  our obligation to meet our legal and regulatory requirements.

Contact Us. You can contact us using one of the following contact methods: When at home - call freephone ▇▇▇▇ ▇▇▇ ▇▇▇▇ When away - need to call from abroad? Check out our freephone numbers at ▇▇▇.▇▇▇▇▇▇.▇▇ and click on Contact Us Email us at ▇▇▇▇▇▇▇▇▇▇▇▇_▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇. For security reasons, the Card Services team cannot discuss account specific information via email. For more information, visit the website at ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇/▇▇▇▇▇▇▇▇▇▇ To check your card balance, visit My Account at ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇/▇▇▇▇▇▇▇▇▇▇ I need to make a complaint. You should call us in the first instance as we aim to try and resolve any problems as quickly as possible. You can also email us or write to us – we have a detailed complaints procedure on the website which tells you where and how to make a complaint. We will try to resolve your complaint within 15 working days of receiving it, and in special circumstances within 35 working days (and we will let you know if this is the case). In the unlikely event you are not satisfied with the way we have dealt with your complaint or the outcome, you may be able to refer it to the UK Financial Ombudsman Service. It is an independent body established to deal with complaints that consumers and financial businesses aren't able to resolve themselves. Website: ▇▇▇.▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ Email: ▇▇▇▇▇▇▇▇▇.▇▇▇▇@▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. Address: Exchange Tower, London, E14 9SR, United Kingdom; Telephone: ▇▇▇▇ ▇▇▇ ▇▇▇▇ or +▇▇ ▇▇ ▇▇▇▇ ▇▇▇▇. You may also refer your complaint to the Irish Financial Services Ombudsman: Website: ▇▇▇.▇▇▇▇.▇▇ Email: ▇▇▇▇@▇▇▇▇.▇▇ Address: Lincoln House, Lincoln ▇▇▇▇▇, ▇▇▇▇▇▇ ▇, ▇▇▇ ▇▇▇▇, ▇▇▇▇▇▇▇. Telephone: +▇▇▇ ▇ ▇▇▇ ▇▇▇▇ You may also use the Online Dispute Resolution service (also known as ODR) if you are an EU resident and have a complaint about a product or service purchased from us online. The ODR website can be found at ▇▇▇▇://▇▇.▇▇▇▇▇▇.▇▇/consumers/odr/. As the ODR service will ultimately re-direct your complaint to the UK Financial Ombudsman Service, you may prefer to contact us or the Financial Ombudsman Service directly in the first instance. •  anything which results from abnormal or unforeseen circumstances or consequences which were unavoidable despite all our efforts to the contrary; •  a retailer refusing to accept your card or the way a retailer processes your transaction; •  your disputes with a retailer concerning the quality of goods or services bought with the card; •  any issues with cash machines; •  our obligation to meet our legal and regulatory requirements.

Contact Us. You can contact us using one of the following contact methods: When at home - call freephone ▇▇▇▇ ▇▇▇ ▇▇▇ When away - need to call from abroad? Check out our freephone numbers at ▇▇▇.▇▇▇▇▇▇.▇▇ and click on Contact Us Email us at ▇▇▇▇▇▇▇▇▇▇▇▇_▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇.▇▇▇. For security reasons, the Card Services team cannot discuss account specific information via email. For more information, visit the website at ▇▇▇▇▇▇.▇▇▇/▇▇▇▇▇▇.▇▇▇▇▇▇ To check your card balance, visit My Account at ▇▇▇.▇▇▇▇▇▇.▇▇ the An Post Money App. I need to make a complaint. You should call us in the first instance as we aim to try and resolve any problems as quickly as possible. You can also email us or write to us – we have a detailed complaints procedure on the website which tells you where and how to make a complaint. We will try to resolve your complaint within 15 working days of receiving it, and in special circumstances within 35 working days (and we will let you know if this is the case). In the unlikely event you are not satisfied with the way we have dealt with your complaint or the outcome, you may be able to refer it to the UK Belgian Financial Ombudsman ServiceService (Ombudsfin). It is an independent body established to deal with complaints that consumers and financial businesses aren't n’t able to resolve themselves. Website: ▇▇▇.▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ Email: ▇▇▇▇▇▇▇▇▇.▇▇▇▇@▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. ▇ Address: Exchange Tower, London, E14 9SR, United Kingdom; Telephone: ▇▇▇▇▇ ▇▇▇▇ ▇▇, ▇▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇ ▇▇▇▇▇▇ or ▇▇, Nr 8, bte. 2 BE - 1000 Brussels, Belgium Telephone: +▇▇ ▇ ▇▇▇ ▇▇ ▇▇▇▇ ▇▇▇▇. You may also refer your complaint to the Irish Financial Services and Pensions Ombudsman: Website: ▇▇▇.▇▇▇▇.▇▇ Email: ▇▇▇▇@▇▇▇▇.▇▇ Address: Lincoln House▇▇▇▇▇▇▇ ▇▇▇▇▇, Lincoln ▇▇▇▇▇▇▇ ▇▇▇▇▇, ▇▇▇▇▇▇ ▇, ▇▇▇ ▇▇▇▇, ▇▇▇▇▇▇▇. ▇ ▇▇ ▇▇▇▇▇▇▇ Telephone: +▇▇▇ ▇ ▇▇▇ ▇▇▇▇ You may also use the Online Dispute Resolution service (also known as ODR) if you are an EU resident and have a complaint about a product or service purchased from us online. The ODR website can be found at ▇▇▇▇://▇▇.▇▇▇▇▇▇.▇▇/consumers/odr/. As the ODR service will ultimately re-direct your complaint to the UK Belgian Financial Ombudsman ServiceService (Ombudsfin), you may prefer to contact us or the Belgian Financial Ombudsman Service (Ombudsfin) directly in the first instance. • anything which results from abnormal or unforeseen circumstances or consequences which were unavoidable despite all our efforts to the contrary; • a retailer refusing to accept your card or the way a retailer processes your transaction; • your disputes with a retailer concerning the provision and/or quality of goods or services bought with the card; • any issues with cash machines; • our obligation to meet our legal and regulatory requirements.

Contact Us. You can contact us using one of the following contact methods: When at home - call freephone ▇▇▇▇ ▇▇▇ ▇▇▇ When away - need to call from abroad? Check out our freephone numbers at ▇▇▇.▇▇▇▇▇▇.▇▇ and click on Contact Us Email us at ▇▇▇▇▇▇▇▇▇▇▇▇_▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇.▇▇▇. For security reasons, the Card Services team cannot discuss account specific information via email. For more information, visit the website at ▇▇▇▇▇▇.▇▇▇/▇▇▇▇▇▇.▇▇▇▇▇▇ To check your card balance, visit My Account at ▇▇▇.▇▇▇▇▇▇.▇▇ the An Post Money App. I need to make a complaint. You should call us in the first instance as we aim to try and resolve any problems as quickly as possible. You can also email us or write to us – we have a detailed complaints procedure on the website which tells you where and how to make a complaint. We will try to resolve your complaint within 15 working days of receiving it, and in special circumstances within 35 working days (and we will let you know if this is the case). In the unlikely event you are not satisfied with the way we have dealt with your complaint or the outcome, you may be able to refer it to the UK Belgian Financial Ombudsman ServiceService (Ombudsfin). It is an independent body established to deal with complaints that consumers and financial businesses aren't n’t able to resolve themselves. Website: ▇▇▇.▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ Email: ▇▇▇▇▇▇▇▇▇.▇▇▇▇@▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇ Address: North Gate ▇▇., ▇▇. Address: Exchange Tower, London, E14 9SR, United Kingdom; Telephone: ▇▇▇▇▇▇▇ ▇▇ ▇▇▇ ▇▇▇▇▇▇ or ▇▇, Nr 8, bte. 2 BE - 1000 Brussels, Belgium Telephone: +▇▇ ▇ ▇▇▇ ▇▇ ▇▇▇▇ ▇▇▇▇. You may also refer your complaint to the Irish Financial Services and Pensions Ombudsman: Website: ▇▇▇.▇▇▇▇.▇▇ Email: ▇▇▇▇@▇▇▇▇.▇▇ Address: Lincoln House, Lincoln ▇▇▇▇▇, ▇▇▇▇▇▇ ▇, ▇▇▇ ▇▇▇▇, ▇▇▇▇▇▇▇. ▇ ▇▇ ▇▇▇▇▇▇▇ Telephone: +▇▇▇ ▇ ▇▇▇ ▇▇▇▇ You may also use the Online Dispute Resolution service (also known as ODR) if you are an EU resident and have a complaint about a product or service purchased from us online. The ODR website can be found at ▇▇▇▇://▇▇.▇▇▇▇▇▇.▇▇/consumers/odr/. As the ODR service will ultimately re-direct your complaint to the UK Belgian Financial Ombudsman ServiceService (Ombudsfin), you may prefer to contact us or the Belgian Financial Ombudsman Service (Ombudsfin) directly in the first instance. • anything which results from abnormal or unforeseen circumstances or consequences which were unavoidable despite all our efforts to the contrary; • a retailer refusing to accept your card or the way a retailer processes your transaction; • your disputes with a retailer concerning the provision and/or quality of goods or services bought with the card; • any issues with cash machines; • our obligation to meet our legal and regulatory requirements.

Contact Us. You can contact us using one of the following contact methods: When at home - call freephone ▇▇▇▇ ▇▇▇ ▇▇▇ When away - need to call from abroad? Check out our freephone numbers at +▇▇▇ ▇▇▇.▇ ▇▇▇▇▇▇.▇▇ and click on Contact Us . Charges may apply – please check with your network operator Email us at ▇▇▇▇▇▇▇▇▇▇▇▇_▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇. For security reasons, the Card Services team cannot discuss account specific information via email. For more information, visit the website at ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇/▇▇▇▇▇▇▇▇▇▇ To check your card balance, visit My Account at ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇/▇▇▇▇▇▇▇▇▇▇ I need to make a complaint. You should call us in the first instance as we aim to try and resolve any problems as quickly as possible. You can also email us or write to us – we have a detailed complaints procedure on the website which tells you where and how to make a complaint. We will try to resolve your complaint within 15 working days of receiving it, and in special circumstances within 35 working days (and we will let you know if this is the case). In the unlikely event you are not satisfied with the way we have dealt with your complaint or the outcome, you may be able to refer it to the UK Financial Ombudsman Service. It is an independent body established to deal with complaints that consumers and financial businesses aren't able to resolve themselves. Website: ▇▇▇.▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ Email: ▇▇▇▇▇▇▇▇▇.▇▇▇▇@▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. Address: Exchange Tower, London, E14 9SR, United Kingdom; Telephone: ▇▇▇▇ ▇▇▇ ▇▇▇▇ or +▇▇ ▇▇ ▇▇▇▇ ▇▇▇▇. You may also refer your complaint to the Irish Financial Services and Pensions Ombudsman: Website: ▇▇▇.▇▇▇▇.▇▇ Email: ▇▇▇▇@▇▇▇▇.▇▇ Address: Lincoln House, Lincoln ▇▇▇▇▇, ▇▇▇▇▇▇ ▇, ▇▇▇ ▇▇▇▇, ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇▇▇. Telephone: +▇▇▇ ▇ ▇▇▇ ▇▇▇▇ You may also use the Online Dispute Resolution service (also known as ODR) if you are an EU resident and have a complaint about a product or service purchased from us online. The ODR website can be found at ▇▇▇▇://▇▇.▇▇▇▇▇▇.▇▇/consumers/odr/. As the ODR service will ultimately re-direct your complaint to the UK Financial Ombudsman Service, you may prefer to contact us or the Financial Ombudsman Service directly in the first instance. • anything which results from abnormal or unforeseen circumstances or consequences which were unavoidable despite all our efforts to the contrary; • a retailer refusing to accept your card or the way a retailer processes your transaction; • your disputes with a retailer concerning the provision and/or quality of goods or services bought with the card; • any issues with cash machines; • our obligation to meet our legal and regulatory requirements.

Contact Us. You can contact us using one of the following contact methods: When at home - call freephone ▇▇▇▇ ▇▇▇ ▇▇▇ When away - need to call from abroad? Check out our freephone numbers at ▇▇▇.▇▇▇▇▇▇.▇▇ and click on Contact Us Email us at ▇▇▇▇▇▇▇▇▇▇▇▇_▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇.▇▇▇. For security reasons, the Card Services team cannot discuss account specific information via email. For more information, visit the website at ▇▇▇▇▇▇.▇▇▇/▇▇▇▇▇▇.▇▇▇▇▇▇ To check your card balance, visit My Account at ▇▇▇▇▇▇.▇▇▇/▇▇▇▇▇▇.▇▇▇▇▇▇ I need to make a complaint. You should call us in the first instance as we aim to try and resolve any problems as quickly as possible. You can also email us or write to us – we have a detailed complaints procedure on the website which tells you where and how to make a complaint. We will try to resolve your complaint within 15 working days of receiving it, and in special circumstances within 35 working days (and we will let you know if this is the case). In the unlikely event you are not satisfied with the way we have dealt with your complaint or the outcome, you may be able to refer it to the UK Financial Ombudsman Service. It is an independent body established to deal with complaints that consumers and financial businesses aren't n’t able to resolve themselves. Website: ▇▇▇.▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ Email: ▇▇▇▇▇▇▇▇▇.▇▇▇▇@▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. Address: Exchange Tower, London, E14 9SR, United Kingdom; Telephone: ▇▇▇▇ ▇▇▇ ▇▇▇▇ or +▇▇ ▇▇ ▇▇▇▇ ▇▇▇▇. You may also refer your complaint to the Irish Financial Services and Pensions Ombudsman: Website: ▇▇▇.▇▇▇▇.▇▇ Email: ▇▇▇▇@▇▇▇▇.▇▇ Address: Lincoln House, Lincoln ▇▇▇▇▇, ▇▇▇▇▇▇ ▇, ▇▇▇ ▇▇▇▇, ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇▇▇. Telephone: +▇▇▇ ▇ ▇▇▇ ▇▇▇▇ You may also use the Online Dispute Resolution service (also known as ODR) if you are an EU resident and have a complaint about a product or service purchased from us online. The ODR website can be found at ▇▇▇▇://▇▇.▇▇▇▇▇▇.▇▇/consumers/odr/. As the ODR service will ultimately re-direct your complaint to the UK Financial Ombudsman Service, you may prefer to contact us or the Financial Ombudsman Service directly in the first instance. • anything which results from abnormal or unforeseen circumstances or consequences which were unavoidable despite all our efforts to the contrary; • a retailer refusing to accept your card or the way a retailer processes your transaction; • your disputes with a retailer concerning the provision and/or quality of goods or services bought with the card; • any issues with cash machines; • our obligation to meet our legal and regulatory requirements.

Contact Us. You can contact us using one of the following contact methods: When at home - call freephone ▇▇▇▇ ▇▇▇ ▇▇▇▇ When away - need to call from abroad? Check out our freephone numbers at ▇▇▇.▇▇▇▇▇▇.▇▇ and click on Contact Us Email us at ▇▇▇▇▇▇▇▇▇▇▇▇_▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇. For security reasons, the Card Services team cannot discuss account specific information via email. For more information, visit the website at ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇/▇▇▇▇▇▇▇▇▇▇▇▇▇▇ To check your card balance, visit My Account at ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇/▇▇▇▇▇▇▇▇▇▇▇▇▇▇ I need to make a complaint. You should call us in the first instance as we aim to try and resolve any problems as quickly as possible. You can also email us or write to us – we have a detailed complaints procedure on the website which tells you where and how to make a complaint. We will try to resolve your complaint within 15 working days of receiving it, and in special circumstances within 35 working days (and we will let you know if this is the case). In the unlikely event you are not satisfied with the way we have dealt with your complaint or the outcome, you may be able to refer it to the UK Financial Ombudsman Service. It is an independent body established to deal with complaints that consumers and financial businesses aren't n’t able to resolve themselves. Website: ▇▇▇.▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ Email: ▇▇▇▇▇▇▇▇▇.▇▇▇▇@▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. Address: Exchange Tower, London, E14 9SR, United Kingdom; Telephone: ▇▇▇▇ ▇▇▇ ▇▇▇▇ or +▇▇ ▇▇ ▇▇▇▇ ▇▇▇▇. You may also refer your complaint to the Irish Financial Services Ombudsman: Website: ▇▇▇.▇▇▇▇.▇▇ Email: ▇▇▇▇@▇▇▇▇.▇▇ Address: Lincoln House, Lincoln ▇▇▇▇▇, ▇▇▇▇▇▇ ▇, ▇▇▇ ▇▇▇▇, ▇▇▇▇▇▇▇. Telephone: +▇▇▇ ▇ ▇▇▇ ▇▇▇▇ You may also use the Online Dispute Resolution service (also known as ODR) if you are an EU resident and have a complaint about a product or service purchased from us online. The ODR website can be found at ▇▇▇▇://▇▇.▇▇▇▇▇▇.▇▇/consumers/odr/. As the ODR service will ultimately re-direct your complaint to the UK Financial Ombudsman Service, you may prefer to contact us or the Financial Ombudsman Service directly in the first instance. • anything which results from abnormal or unforeseen circumstances or consequences which were unavoidable despite all our efforts to the contrary; • a retailer refusing to accept your card or the way a retailer processes your transaction; • your disputes with a retailer concerning the quality of goods or services bought with the card; • any issues with cash machines; • our obligation to meet our legal and regulatory requirements.

Contact Us. You can contact us using one of the following contact methods: When at home - call freephone ▇▇▇▇ ▇▇▇ ▇▇▇▇ When away - need to call from abroad? Check out our freephone numbers at ▇▇▇.▇▇▇▇▇▇.▇▇ and click on Contact Us Email us at ▇▇▇▇▇▇▇▇▇▇▇▇_▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇. For security reasons, the Card Services team cannot discuss account specific information via email. For more information, visit the website at ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇/▇▇ To check your card balance, visit My Account at ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇/▇▇ I need to make a complaint. You should call us in the first instance as we aim to try and resolve any problems as quickly as possible. You can also email us or write to us – we have a detailed complaints procedure on the website which tells you where and how to make a complaint. We will try to resolve your complaint within 15 working days of receiving it, and in special circumstances within 35 working days (and we will let you know if this is the case). In the unlikely event you are not satisfied with the way we have dealt with your complaint or the outcome, you may be able to refer it to the UK Financial Ombudsman Service. It is an independent body established to deal with complaints that consumers and financial businesses aren't able to resolve themselves. Website: ▇▇▇.▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ Email: ▇▇▇▇▇▇▇▇▇.▇▇▇▇@▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. Address: Exchange Tower, London, E14 9SR, United Kingdom; Telephone: ▇▇▇▇ ▇▇▇ ▇▇▇▇ or +▇▇ ▇▇ ▇▇▇▇ ▇▇▇▇. You may also refer your complaint to the Irish Financial Services Ombudsman: Website: ▇▇▇.▇▇▇▇.▇▇ Email: ▇▇▇▇@▇▇▇▇.▇▇ Address: Lincoln House, Lincoln ▇▇▇▇▇, ▇▇▇▇▇▇ ▇, ▇▇▇ ▇▇▇▇, ▇▇▇▇▇▇▇. Telephone: +▇▇▇ ▇ ▇▇▇ ▇▇▇▇ You may also use the Online Dispute Resolution service (also known as ODR) if you are an EU resident and have a complaint about a product or service purchased from us online. The ODR website can be found at ▇▇▇▇://▇▇.▇▇▇▇▇▇.▇▇/consumers/odr/. As the ODR service will ultimately re-direct your complaint to the UK Financial Ombudsman Service, you may prefer to contact us or the Financial Ombudsman Service directly in the first instance. • anything which results from abnormal or unforeseen circumstances or consequences which were unavoidable despite all our efforts to the contrary; • a retailer refusing to accept your card or the way a retailer processes your transaction; • your disputes with a retailer concerning the quality of goods or services bought with the card; • any issues with cash machines; • our obligation to meet our legal and regulatory requirements.

Contact Us. You can contact us using one of the following contact methods: When at home - call freephone ▇▇▇▇ ▇▇▇ ▇▇▇▇ When away - need to call from abroad? Check out our freephone numbers at ▇▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇/▇▇▇▇▇▇▇-▇▇▇▇▇/▇▇▇▇▇▇-▇▇▇▇ and click on Contact Us Email us at ▇▇▇▇▇▇▇▇▇▇▇▇_▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇. For security reasons, the Card Services team cannot discuss account specific information via email. For more information, visit the website at ▇▇▇.▇▇▇▇▇▇.▇▇ To check your card balance, visit My Account at ▇▇▇.▇▇▇▇▇▇.▇▇ I need to make a complaint. You should call us in the first instance as we aim to try and resolve any problems as quickly as possible. You can also email us or write to us – we have a detailed complaints procedure on the website which tells you where and how to make a complaint. We will try to resolve your complaint within 15 working days of receiving it, and in special circumstances within 35 working days (and we will let you know if this is the case). In the unlikely event you are not satisfied with the way we have dealt with your complaint or the outcome, you may be able to refer it to the UK Financial Ombudsman Service. It is an independent body established to deal with complaints that consumers and financial businesses aren't n’t able to resolve themselves. Website: ▇▇▇.▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ Email: ▇▇▇▇▇▇▇▇▇.▇▇▇▇@▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. Address: Exchange Tower, London, E14 9SR, United Kingdom; Telephone: ▇▇▇▇ ▇▇▇ ▇▇▇▇ or +▇▇ ▇▇ ▇▇▇▇ ▇▇▇▇. You may also refer your complaint to the Irish Financial Services Ombudsman: Website: ▇▇▇.▇▇▇▇.▇▇ Email: ▇▇▇▇@▇▇▇▇.▇▇ Address: Lincoln House, Lincoln ▇▇▇▇▇, ▇▇▇▇▇▇ ▇, ▇▇▇ ▇▇▇▇, ▇▇▇▇▇▇▇. Telephone: +▇▇▇ ▇ ▇▇▇ ▇▇▇▇ You may also use the Online Dispute Resolution service (also known as ODR) if you are an EU resident and have a complaint about a product or service purchased from us online. The ODR website can be found at ▇▇▇▇://▇▇.▇▇▇▇▇▇.▇▇/consumers/ consumers/odr/. As the ODR service will ultimately re-direct your complaint to the UK Financial Ombudsman Service, you may prefer to contact us or the Financial Ombudsman Service directly in the first instance. • anything which results from abnormal or unforeseen circumstances or consequences which were unavoidable despite all our efforts to the contrary; • a retailer refusing to accept your card or the way a retailer processes your transaction; • your disputes with a retailer concerning the quality of goods or services bought with the card; • any issues with cash machines; • our obligation to meet our legal and regulatory requirements.