Common use of CONTACT WITH END USERS Clause in Contracts

CONTACT WITH END USERS. 46.1 Each Party at all times shall be the primary contact and account control for all interactions with its End Users, unless otherwise agreed to by the Parties. End Users include active subscribers as well as those for whom Service Order installations are pending. 46.2 CenturyLink shall have no obligation, to accept a communication from a CLEC End User, including, but not limited to, a CLEC End User request for repair or maintenance of a CenturyLink service provided to CLEC. 46.3 Each Party shall update its own contact information and escalation list and shall provide such information to the other Party for purposes of inquiries regarding the implementation of this Agreement. Each Party shall accept all inquiries from the other Party and provide a timely response. CenturyLink will provide and maintain its contact and escalation list on its CenturyLink Website. 46.4 The Parties will ensure that all representatives who receive inquiries regarding the other Party’s services shall provide appropriate referrals to potential customers who inquire about the other Party’s services or products. The Parties shall not in any way disparage or discriminate against the other Party or that other Party’s products and services, and shall not solicit each others’ customers during such inquiries, provided however, a Party can answer unsolicited customer questions about products and services of that Party. 46.5 The Parties will not use a request for End User information, order submission, or any other aspect of its processes or services to aid its retail marketing or sales efforts. 46.6 CenturyLink will provide training, on a non-discriminatory basis, for all CenturyLink employees who may communicate, either by telephone or face- to-face, with CLEC End Users. Such training shall include compliance with the branding requirements of this Agreement including without limitation provisions of forms, and unbranded Not at Home notices. 46.7 CenturyLink will recognize CLEC as the Subscriber of Record for all Network Elements or services for resale ordered by CLEC and will send all notices, invoices, and information which pertain to such ordered services directly to CLEC. CLEC will provide CenturyLink with addresses to which CenturyLink will send all such notices, invoices, and information.

CONTACT WITH END USERS. 46.1 49.1 Each Party at all times shall be the primary contact and account control for all interactions with its End Users, unless otherwise agreed to by the Parties. End Users include active subscribers as well as those for whom Service Order installations are pending. 46.2 49.2 CenturyLink shall have no obligation, to accept a communication from a CLEC End User, including, but not limited to, a CLEC End User request for repair or maintenance of a CenturyLink service provided to CLEC. 46.3 49.3 Each Party shall update its own contact information and escalation list and shall provide such information to the other Party for purposes of inquiries regarding the implementation of this Agreement. Each Party shall accept all inquiries from the other Party and provide a timely response. CenturyLink will provide and maintain its contact and escalation list on its CenturyLink Website. 46.4 49.4 The Parties will ensure that all representatives who receive inquiries regarding the other Party’s services shall provide appropriate referrals to potential customers who inquire about the other Party’s services or products. The Parties shall not in any way disparage or discriminate against the other Party or that other Party’s products and services, and shall not solicit each others’ customers during such inquiries, provided however, a Party can answer unsolicited customer questions about products and services of that Party. 46.5 49.5 The Parties will not use a request for End User information, order submission, or any other aspect of its processes or services to aid its retail marketing or sales efforts. 46.6 49.6 CenturyLink will provide training, on a non-discriminatory basis, for all CenturyLink employees who may communicate, either by telephone or face- toface-to- face, with CLEC End Users. Such training shall include compliance with the branding requirements of this Agreement including without limitation provisions of forms, and unbranded “Not at Home Home” notices. 46.7 49.7 CenturyLink will recognize CLEC as the Subscriber of Record for all Network Elements or services for resale ordered by CLEC and will send all notices, invoices, and information which pertain to such ordered services directly to CLEC. CLEC will provide CenturyLink with addresses to which CenturyLink will send all such notices, invoices, and information.

CONTACT WITH END USERS. 46.1 50.1 Each Party at all times shall be the primary contact and account control for all interactions with its End Users, unless otherwise agreed to by the Parties. End Users include active subscribers as well as those for whom Service Order installations are pending. 46.2 50.2 CenturyLink shall have no obligation, to accept a communication from a CLEC End User, including, but not limited to, a CLEC End User request for repair or maintenance of a CenturyLink service provided to CLEC. 46.3 50.3 Each Party shall update its own contact information and escalation list and shall provide such information to the other Party for purposes of inquiries regarding the implementation of this Agreement. Each Party shall accept all inquiries from the other Party and provide a timely response. CenturyLink will provide and maintain its contact and escalation list on its CenturyLink Website. 46.4 50.4 The Parties will ensure that all representatives who receive inquiries regarding the other Party’s services shall provide appropriate referrals to potential customers who inquire about the other Party’s services or products. The Parties shall not in any way disparage or discriminate against the other Party or that other Party’s products and services, and shall not solicit each others’ customers during such inquiries, provided however, a Party can answer unsolicited customer questions about products and services of that Party. 46.5 50.5 The Parties will not use a request for End User information, order submission, or any other aspect of its processes or services to aid its retail marketing or sales efforts. 46.6 50.6 CenturyLink will provide training, on a non-discriminatory basis, for all CenturyLink employees who may communicate, either by telephone or face- to-face, with CLEC End Users. Such training shall include compliance with the branding requirements of this Agreement including without limitation provisions of forms, and unbranded Not at Home notices. 46.7 50.7 CenturyLink will recognize CLEC as the Subscriber of Record for all Network Elements or services for resale ordered by CLEC and will send all notices, invoices, and information which pertain to such ordered services directly to CLEC. CLEC will provide CenturyLink with addresses to which CenturyLink will send all such notices, invoices, and information.

CONTACT WITH END USERS. 46.1 50.1 Each Party at all times shall be the primary contact and account control for all interactions with its End Users, unless otherwise agreed to by the Parties. End Users include active subscribers as well as those for whom Service Order installations are pending. 46.2 50.2 CenturyLink shall have no obligation, to accept a communication from a CLEC End User, including, but not limited to, a CLEC End User request for repair or maintenance of a CenturyLink service provided to CLEC. 46.3 50.3 Each Party shall update its own contact information and escalation list and shall provide such information to the other Party for purposes of inquiries regarding the implementation of this Agreement. Each Party shall accept all inquiries from the other Party and provide a timely response. CenturyLink will provide and maintain its contact and escalation list on its CenturyLink Website. 46.4 50.4 The Parties will ensure that all representatives who receive inquiries regarding the other Party’s services shall provide appropriate referrals to potential customers who inquire about the other Party’s services or products. The Parties shall not in any way disparage or discriminate against the other Party or that other Party’s products and services, and shall not solicit each others’ customers during such inquiries, provided however, a Party can answer unsolicited customer questions about products and services of that Party. 46.5 50.5 The Parties will not use a request for End User information, order submission, or any other aspect of its processes or services to aid its retail marketing or sales efforts. 46.6 50.6 CenturyLink will provide training, on a non-discriminatory basis, for all CenturyLink employees who may communicate, either by telephone or face- to-face, with CLEC End Users. Such training shall include compliance with the branding requirements of this Agreement including without limitation provisions of forms, and unbranded “Not at Home Home’ notices. 46.7 50.7 CenturyLink will recognize CLEC as the Subscriber of Record for all Network Elements or services for resale ordered by CLEC and will send all notices, invoices, and information which pertain to such ordered services directly to CLEC. CLEC will provide CenturyLink with addresses to which CenturyLink will send all such notices, invoices, and information.

CONTACT WITH END USERS. 46.1 50.1 Each Party at all times shall be the primary contact and account control for all interactions with its End Users, unless otherwise agreed to by the Parties. End Users include active subscribers as well as those for whom Service Order installations are pending. 46.2 50.2 CenturyLink shall have no obligation, to accept a communication from a CLEC End User, including, but not limited to, a CLEC End User request for repair or maintenance of a CenturyLink service provided to CLEC. 46.3 50.3 Each Party shall update its own contact information and escalation list and shall provide such information to the other Party for purposes of inquiries regarding the implementation of this Agreement. Each Party shall accept all inquiries from the other Party and provide a timely response. CenturyLink will provide and maintain its contact and escalation list on its CenturyLink Website. 46.4 50.4 The Parties will ensure that all representatives who receive inquiries regarding the other Party’s services shall provide appropriate referrals to potential customers who inquire about the other Party’s services or products. The Parties shall not in any way disparage or discriminate against the other Party or that other Party’s products and services, and shall not solicit each others’ customers during such inquiries, provided however, a Party can answer unsolicited customer questions about products and services of that Party. 46.5 50.5 The Parties will not use a request for End User information, order submission, or any other aspect of its processes or services to aid its retail marketing or sales efforts. 46.6 50.6 CenturyLink will provide training, on a non-discriminatory basis, for all CenturyLink employees who may communicate, either by telephone or face- toface-to- face, with CLEC End Users. Such training shall include compliance with the branding requirements of this Agreement including without limitation provisions of forms, and unbranded “Not at Home Home’ notices. 46.7 50.7 CenturyLink will recognize CLEC as the Subscriber of Record for all Network Elements or services for resale ordered by CLEC and will send all notices, invoices, and information which pertain to such ordered services directly to CLEC. CLEC will provide CenturyLink with addresses to which CenturyLink will send all such notices, invoices, and information.

CONTACT WITH END USERS. 46.1 50.1 Each Party at all times shall be the primary contact and account control for all interactions with its End Users, unless otherwise agreed to by the Parties. End Users include active subscribers as well as those for whom Service Order installations are pending. 46.2 50.2 CenturyLink shall have no obligation, to accept a communication from a CLEC End User, including, but not limited to, a CLEC End User request for repair or maintenance of a CenturyLink service provided to CLEC. 46.3 50.3 Each Party shall update its own contact information and escalation list and shall provide such information to the other Party for purposes of inquiries regarding the implementation of this Agreement. Each Party shall accept all inquiries from the other Party and provide a timely response. CenturyLink will provide and maintain its contact and escalation list on its CenturyLink Website. 46.4 50.4 The Parties will ensure that all representatives who receive inquiries regarding the other Party’s services shall provide appropriate referrals to potential customers who inquire about the other Party’s services or products. The Parties shall not in any way disparage or discriminate against the other Party or that other Party’s products and services, and shall not solicit each others’ customers during such inquiries, provided however, a Party can answer unsolicited customer questions about products and services of that Party. 46.5 50.5 The Parties will not use a request for End User information, order submission, or any other aspect of its processes or services to aid its retail marketing or sales efforts. 46.6 50.6 CenturyLink will provide training, on a non-discriminatory basis, for all CenturyLink employees who may communicate, either by telephone or face- to-face, with CLEC End Users. Such training shall include compliance with the branding requirements of this Agreement including without limitation provisions of forms, and unbranded “Not at Home Home” notices. 46.7 50.7 CenturyLink will recognize CLEC as the Subscriber of Record for all Network Elements or services for resale ordered by CLEC and will send all notices, invoices, and information which pertain to such ordered services directly to CLEC. CLEC will provide CenturyLink with addresses to which CenturyLink will send all such notices, invoices, and information.

CONTACT WITH END USERS. 46.1 50.1 Each Party at all times shall be the primary contact and account control for all interactions with its End Users, unless otherwise agreed to by the Parties. End Users include active subscribers as well as those for whom Service Order installations are pending. 46.2 50.2 CenturyLink shall have no obligation, to accept a communication from a CLEC End User, including, but not limited to, a CLEC End User request for repair or maintenance of a CenturyLink service provided to CLEC. 46.3 50.3 Each Party shall update its own contact information and escalation list and shall provide such information to the other Party for purposes of inquiries regarding the implementation of this Agreement. Each Party shall accept all inquiries from the other Party and provide a timely response. CenturyLink will provide and maintain its contact and escalation list on its CenturyLink Website. 46.4 50.4 The Parties will ensure that all representatives who receive inquiries regarding the other Party’s services shall provide appropriate referrals to potential customers who inquire about the other Party’s services or products. The Parties shall not in any way disparage or discriminate against the other Party or that other Party’s products and services, and shall not solicit each others’ customers during such inquiries, provided however, a Party can answer unsolicited customer questions about products and services of that Party. 46.5 50.5 The Parties will not use a request for End User information, order submission, or any other aspect of its processes or services to aid its retail marketing or sales efforts. 46.6 50.6 CenturyLink will provide training, on a non-discriminatory basis, for all CenturyLink employees who may communicate, either by telephone or face- toface-to- face, with CLEC End Users. Such training shall include compliance with the branding requirements of this Agreement including without limitation provisions of forms, and unbranded “Not at Home Home” notices. 46.7 50.7 CenturyLink will recognize CLEC as the Subscriber of Record for all Network Elements or services for resale ordered by CLEC and will send all notices, invoices, and information which pertain to such ordered services directly to CLEC. CLEC will provide CenturyLink with addresses to which CenturyLink will send all such notices, invoices, and information.

CONTACT WITH END USERS. 46.1 50.1 Each Party at all times shall be the primary contact and account control for all interactions with its End Users, unless otherwise agreed to by the Parties. End Users include active subscribers as well as those for whom Service Order installations are pending. 46.2 50.2 CenturyLink shall have no obligation, to accept a communication from a CLEC End User, including, but not limited to, a CLEC End User request for repair or maintenance of a CenturyLink service provided to CLEC. 46.3 50.3 Each Party shall update its own contact information and escalation list and shall provide such information to the other Party for purposes of inquiries regarding the implementation of this Agreement. Each Party shall accept all inquiries from the other Party and provide a timely response. CenturyLink will provide and maintain its contact and escalation list on its CenturyLink Website. 46.4 50.4 The Parties will ensure that all representatives who receive inquiries regarding the other Party’s services shall provide appropriate referrals to potential customers who inquire about the other Party’s services or products. The Parties shall not in any way disparage or discriminate against the other Party or that other Party’s products and services, and shall not solicit each others’ customers during such inquiries, provided however, a Party can answer unsolicited customer questions about products and services of that Party. 46.5 50.5 The Parties will not use a request for End User information, order submission, or any other aspect of its processes or services to aid its retail marketing or sales efforts. 46.6 50.6 CenturyLink will provide training, on a non-discriminatory basis, for all CenturyLink employees who may communicate, either by telephone or face- toface-to- face, with CLEC End Users. Such training shall include compliance with the branding requirements of this Agreement including without limitation provisions of forms, and unbranded “Not at Home Home’ notices. 46.7 50.7 CenturyLink will recognize CLEC as the Subscriber of Record for all Network Elements or services for resale ordered by CLEC and will send all notices, invoices, and information which pertain to such ordered services directly to CLEC. CLEC will provide CenturyLink with addresses to which CenturyLink will send all such notices, invoices, and information.

CONTACT WITH END USERS. 46.1 Each Party at all times shall be the primary contact and account control for all interactions with its End Users, unless otherwise agreed to by the Parties. End Users include active subscribers as well as those for whom Service Order installations are pending. 46.2 CenturyLink shall have no obligation, to accept a communication from a CLEC End User, including, but not limited to, a CLEC End User request for repair or maintenance of a CenturyLink service provided to CLEC. 46.3 Each Party shall update its own contact information and escalation list and shall provide such information to the other Party for purposes of inquiries regarding the implementation of this Agreement. Each Party shall accept all inquiries from the other Party and provide a timely response. CenturyLink will provide and maintain its contact and escalation list on its CenturyLink Website. 46.4 The Parties will ensure that all representatives who receive inquiries regarding the other Party’s services shall provide appropriate referrals to potential customers who inquire about the other Party’s services or products. The Parties shall not in any way disparage or discriminate against the other Party or that other Party’s products and services, and shall not solicit each others’ customers during such inquiries, provided however, a Party can answer unsolicited customer questions about products and services of that Party. 46.5 The Parties will not use a request for End User information, order submission, or any other aspect of its processes or services to aid its retail marketing or sales efforts. 46.6 CenturyLink will provide training, on a non-discriminatory basis, for all CenturyLink employees who may communicate, either by telephone or face- to-face, with CLEC End Users. Such training shall include compliance with the branding requirements of this Agreement including without limitation provisions of forms, and unbranded Not at Home notices. 46.7 CenturyLink will recognize CLEC as the Subscriber of Record for all Network Elements or services for resale ordered by CLEC XXXX and will send all notices, invoices, and information which pertain to such ordered services directly to CLEC. CLEC will provide CenturyLink with addresses to which CenturyLink will send all such notices, invoices, and information.

CONTACT WITH END USERS. 46.1 Each Party at all times shall be the primary contact and account control for all interactions with its End Users, unless otherwise agreed to by the Parties. End Users include active subscribers as well as those for whom Service Order installations are pending. 46.2 CenturyLink shall have no obligation, to accept a communication from a CLEC End User, including, but not limited to, a CLEC End User request for repair or maintenance of a CenturyLink service provided to CLEC. 46.3 Each Party shall update its own contact information and escalation list and shall provide such information to the other Party for purposes of inquiries regarding the implementation of this Agreement. Each Party shall accept all inquiries from the other Party and provide a timely response. CenturyLink will provide and maintain its contact and escalation list on its CenturyLink Website. 46.4 The Parties will ensure that all representatives who receive inquiries regarding the other Party’s services shall provide appropriate referrals to potential customers who inquire about the other Party’s services or products. The Parties shall not in any way disparage or discriminate against the other Party or that other Party’s products and services, and shall not solicit each others’ customers during such inquiries, provided however, a Party can answer unsolicited customer questions about products and services of that Party. 46.5 The Parties will not use a request for End User information, order submission, or any other aspect of its processes or services to aid its retail marketing or sales efforts. 46.6 CenturyLink will provide training, on a non-discriminatory basis, for all CenturyLink employees who may communicate, either by telephone or face- to-face, with CLEC End Users. Such training shall include compliance with the branding requirements of this Agreement including without limitation provisions of forms, and unbranded “Not at Home Home” notices. 46.7 CenturyLink will recognize CLEC as the Subscriber of Record for all Network Elements or services for resale ordered by CLEC and will send all notices, invoices, and information which pertain to such ordered services directly to CLEC. CLEC will provide CenturyLink with addresses to which CenturyLink will send all such notices, invoices, and information.

CONTACT WITH END USERS. 46.1 50.1 Each Party at all times shall be the primary contact and account control for all interactions with its End Users, unless otherwise agreed to by the Parties. End Users include active subscribers as well as those for whom Service Order installations are pending. 46.2 50.2 CenturyLink shall have no obligation, to accept a communication from a CLEC End User, including, but not limited to, a CLEC End User request for repair or maintenance of a CenturyLink service provided to CLEC. 46.3 50.3 Each Party shall update its own contact information and escalation list and shall provide such information to the other Party for purposes of inquiries regarding the implementation of this Agreement. Each Party shall accept all inquiries from the other Party and provide a timely response. CenturyLink will provide and maintain its contact and escalation list on its CenturyLink Website. 46.4 50.4 The Parties will ensure that all representatives who receive inquiries regarding the other Party’s services shall provide appropriate referrals to potential customers who inquire about the other Party’s services or products. The Parties shall not in any way disparage or discriminate against the other Party or that other Party’s products and services, and shall not solicit each others’ customers during such inquiries, provided however, a Party can answer unsolicited customer questions about products and services of that Party. 46.5 50.5 The Parties will not use a request for the other Party’s End User information, order submission, or any other aspect of its the other Party’s processes or services to aid its retail marketing or sales efforts. 46.6 50.6 CenturyLink will provide training, on a non-discriminatory basis, for all CenturyLink employees who may communicate, either by telephone or face- to-face, with CLEC End Users. Such training shall include compliance with the branding requirements of this Agreement including without limitation provisions of forms, and unbranded “Not at Home Home’ notices. 46.7 50.7 CenturyLink will recognize CLEC as the Subscriber of Record for all Network Elements or services for resale ordered by CLEC and will send all notices, invoices, and information which pertain to such ordered services directly to CLEC. CLEC will provide CenturyLink with addresses to which CenturyLink will send all such notices, invoices, and information.

CONTACT WITH END USERS. 46.1 50.1 Each Party at all times shall be the primary contact and account control for all interactions with its End Users, unless otherwise agreed to by the Parties. End Users include active subscribers as well as those for whom Service Order installations are pending. 46.2 50.2 CenturyLink shall have no obligation, to accept a communication from a CLEC End User, including, but not limited to, a CLEC End User request for repair or maintenance of a CenturyLink service provided to CLEC. 46.3 50.3 Each Party shall update its own contact information and escalation list and shall provide such information to the other Party for purposes of inquiries regarding the implementation of this Agreement. Each Party shall accept all inquiries from the other Party and provide a timely response. CenturyLink will provide and maintain its contact and escalation list on its CenturyLink Website. 46.4 50.4 The Parties will ensure that all representatives who receive inquiries regarding the other Party’s services shall provide appropriate referrals to potential customers who inquire about the other Party’s services or products. The Parties shall not in any way disparage or discriminate against the other Party or that other Party’s products and services, and shall not solicit each others’ customers during such inquiries, provided however, a Party can answer unsolicited customer questions about products and services of that Party. 46.5 50.5 The Parties will not use a request for End User information, order submission, or any other aspect of its processes or services to aid its retail marketing or sales efforts. 46.6 50.6 CenturyLink will provide training, on a non-discriminatory basis, for all CenturyLink employees who may communicate, either by telephone or face- toface-to- face, with CLEC End Users. Such training shall include compliance with the branding requirements of this Agreement including without limitation provisions of forms, and unbranded “Not at Home Home” notices. 46.7 50.7 CenturyLink will recognize CLEC as the Subscriber of Record for all Network Elements or services for resale ordered by CLEC and will send all notices, invoices, and information which pertain to such ordered services directly to CLEC. CLEC will provide CenturyLink with addresses to which CenturyLink will send all such notices, invoices, and information.

CONTACT WITH END USERS. 46.1 Each Party at all times shall be the primary contact and account control for all interactions with its End Users, unless otherwise agreed to by the Parties. End Users include active subscribers as well as those for whom Service Order installations are pending. 46.2 CenturyLink shall have no obligation, to accept a communication from a CLEC End User, including, but not limited to, a CLEC End User request for repair or maintenance of a CenturyLink service provided to CLEC. 46.3 Each Party shall update its own contact information and escalation list and shall provide such information to the other Party for purposes of inquiries regarding the implementation of this Agreement. Each Party shall accept all inquiries from the other Party and provide a timely response. CenturyLink will provide and maintain its contact and escalation list on its CenturyLink Website. 46.4 The Parties will ensure that all representatives who receive inquiries regarding the other Party’s services shall provide appropriate referrals to potential customers who inquire about the other Party’s services or products. The Parties shall not in any way disparage or discriminate against the other Party or that other Party’s products and services, and shall not solicit each others’ customers during such inquiries, provided however, a Party can answer unsolicited customer questions about products and services of that Party. 46.5 The Parties will not use a request for End User information, order submission, or any other aspect of its processes or services to aid its retail marketing or sales efforts. 46.6 CenturyLink will provide training, on a non-discriminatory basis, for all CenturyLink employees who may communicate, either by telephone or face- to-face, with CLEC End Users. Such training shall include compliance with the branding requirements of this Agreement including without limitation provisions of forms, and unbranded Not at Home notices. 46.7 CenturyLink will recognize CLEC as the Subscriber of Record for all Network Elements or services for resale ordered by CLEC and will send all notices, invoices, and information which pertain to such ordered services directly to CLEC. CLEC will provide CenturyLink with addresses to which CenturyLink will send all such notices, invoices, and information.

CONTACT WITH END USERS. 46.1 Each Party at all times shall be the primary contact and account control for all interactions with its End Users, unless otherwise agreed to by the Parties. End Users include active subscribers as well as those for whom Service Order installations are pending. 46.2 CenturyLink shall have no obligation, to accept a communication from a CLEC End User, including, but not limited to, a CLEC End User request for repair or maintenance of a CenturyLink service provided to CLEC. 46.3 Each Party shall update its own contact information and escalation list and shall provide such information to the other Party for purposes of inquiries regarding the implementation of this Agreement. Each Party shall accept all inquiries from the other Party and provide a timely response. CenturyLink will provide and maintain its contact and escalation list on its CenturyLink Websitewebsite, and CLEC may also provide and maintain its information on its website, in which event CLEC shall provide CenturyLink with written notice of the website address where such information has been made available. 46.4 The Parties will ensure that all representatives who receive inquiries regarding the other Party’s services shall provide appropriate referrals to potential customers who inquire about the other Party’s services or products. The Parties shall not in any way disparage or discriminate against the other Party or that other Party’s products and services, and shall not solicit each others’ customers during such inquiries, provided however, a Party can answer unsolicited customer questions about products and services of that Party. 46.5 The Parties will not use a request for End User information, order submission, or any other aspect of its processes or services to aid its retail marketing or sales efforts. 46.6 CenturyLink will provide training, on a non-discriminatory basis, for all CenturyLink employees who may communicate, either by telephone or face- to-face, with CLEC End Users. Such training shall include compliance with the branding requirements of this Agreement including without limitation provisions of forms, and unbranded Not at Home notices. 46.7 CenturyLink will recognize CLEC as the Subscriber of Record for all Network Elements or services for resale ordered by CLEC and will send all notices, invoices, and information which pertain to such ordered services directly to CLEC. CLEC will provide CenturyLink with addresses to which CenturyLink will send all such notices, invoices, and information.

CONTACT WITH END USERS. 46.1 Each Party at all times shall be the primary contact and account control for all interactions with its End Users, unless otherwise agreed to by the Parties. End Users include active subscribers as well as those for whom Service Order installations are pending. 46.2 CenturyLink shall have no obligation, to accept a communication from a CLEC End User, including, but not limited to, a CLEC End User request for repair or maintenance of a CenturyLink service provided to CLEC. 46.3 Each Party shall update its own contact information and escalation list and shall provide such information to the other Party for purposes of inquiries regarding the implementation of this Agreement. Each Party shall accept all inquiries from the other Party and provide a timely response. CenturyLink will provide and maintain its contact and escalation list on its CenturyLink Website. 46.4 The Parties will ensure that all representatives who receive inquiries regarding the other Party’s services shall o ll provide appropriate referrals to potential customers who inquire about the other Party’s services or products. abo The Parties shall not in any way disparage or discriminate against the other Party or that other Party’s products and services, and shall not solicit each others’ othe customers during such inquiries, provided however, a Party can answer unsolicited customer questions about products and services of that Party. 46.5 The Parties will not use a request for End User information, order submission, or any other aspect of its processes or services to aid its retail marketing or sales efforts. 46.6 CenturyLink will provide training, on a non-discriminatory basis, for all CenturyLink employees who may communicate, either by telephone or face- to-face, with CLEC End Users. Such training shall include compliance with the branding requirements of this Agreement including without limitation provisions of forms, and unbranded Not at Home notices. 46.7 CenturyLink will recognize CLEC as the Subscriber of Record for all Network Elements or services for resale ordered by CLEC and will send all notices, invoices, and information which pertain to such ordered services directly to CLEC. CLEC will provide CenturyLink with addresses to which CenturyLink will send all such notices, invoices, and information.

CONTACT WITH END USERS. 46.1 Each Party at all times shall be the primary contact and account control for all interactions with its End Users, unless otherwise agreed to by the Parties. End Users include active subscribers as well as those for whom Service Order installations are pending. 46.2 CenturyLink shall have no obligation, to accept a communication from a CLEC End User, including, but not limited to, a CLEC End User request for repair or maintenance of a CenturyLink service provided to CLEC. 46.3 Each Party shall update its own contact information and escalation list and shall provide such information to the other Party for purposes of inquiries regarding the implementation of this Agreement. Each Party shall accept all inquiries from the other Party and provide a timely response. CenturyLink will provide and maintain its contact and escalation list on its CenturyLink Website. 46.4 The Parties will ensure that all representatives who receive inquiries regarding the other Party’s 's services shall provide appropriate referrals to potential customers who inquire about the other Party’s 's services or products. The Parties shall not in any way disparage or discriminate against the other Party or that other Party’s 's products and services, and shall not solicit each others’ ' customers during such inquiries, provided however, a Party can answer unsolicited customer questions about products and services of that Party. 46.5 The Parties will not use a request for End User information, order submission, or any other aspect of its processes or services to aid its retail marketing or sales efforts. 46.6 CenturyLink will provide training, on a non-discriminatory basis, for all CenturyLink employees who may communicate, either by telephone or face- to-face, with CLEC End Users. Such training shall include compliance with the branding requirements of this Agreement including without limitation provisions of forms, and unbranded Not at Home notices. 46.7 CenturyLink will recognize CLEC as the Subscriber of Record for all Network Elements or services for resale ordered by CLEC XXXX and will send all notices, invoices, and information which pertain to such ordered services directly to CLEC. CLEC will provide CenturyLink with addresses to which CenturyLink will send all such notices, invoices, and information.

CONTACT WITH END USERS. 46.1 Each Party at all times shall be the primary contact and account control for all interactions with its End Users, unless otherwise agreed to by the Parties. End Users include active subscribers as well as those for whom Service Order installations are pending. 46.2 CenturyLink shall have no obligation, to accept a communication from a CLEC End User, including, but not limited to, a CLEC End User request for repair or maintenance of a CenturyLink service provided to CLEC. 46.3 Each Party shall update its own contact information and escalation list and shall provide such information to the other Party for purposes of inquiries regarding the implementation of this Agreement. Each Party shall accept all inquiries from the other Party and provide a timely response. CenturyLink will provide and maintain its contact and escalation list on its CenturyLink Website. 46.4 The Parties will ensure that all representatives who receive inquiries regarding the other Party’s services shall provide appropriate referrals to potential customers who inquire about the other Party’s services or products. The Parties shall not in any way disparage or discriminate against the other Party or that other Party’s products and services, and shall not solicit each others’ customers during such inquiries, provided however, a Party can answer unsolicited customer questions about products and services of that Party. 46.5 The Parties will not use a request for End User information, order submission, or any other aspect of its processes or services to aid its retail marketing or sales efforts. 46.6 CenturyLink will provide training, on a non-discriminatory basis, for all CenturyLink employees who may communicate, either by telephone or face- toface-to- face, with CLEC End Users. Such training shall include compliance with the branding requirements of this Agreement including without limitation provisions of forms, and unbranded “Not at Home Home” notices. 46.7 CenturyLink will recognize CLEC as the Subscriber of Record for all Network Elements or services for resale ordered by CLEC and will send all notices, invoices, and information which pertain to such ordered services directly to CLEC. CLEC will provide CenturyLink with addresses to which CenturyLink will send all such notices, invoices, and information.

CONTACT WITH END USERS. 46.1 Each Party at all times shall be the primary contact and account control for all interactions with its End Users, unless otherwise agreed to by the Parties. End Users include active subscribers as well as those for whom Service Order installations are pending. 46.2 CenturyLink Brightspeed shall have no obligation, to accept a communication from a CLEC End User, including, but not limited to, a CLEC End User request for repair or maintenance of a CenturyLink Brightspeed service provided to CLEC. 46.3 Each Party shall update its own contact information and escalation list and shall provide such information to the other Party for purposes of inquiries regarding the implementation of this Agreement. Each Party shall accept all inquiries from the other Party and provide a timely response. CenturyLink will provide and maintain its contact and escalation list on its CenturyLink Website. 46.4 The Parties will ensure that all representatives who receive inquiries regarding the other Party’s 's services shall provide appropriate referrals to potential customers who inquire about the other Party’s 's services or products. The Parties shall not in any way disparage or discriminate against the other Party or that other Party’s 's products and services, and shall not solicit each others’ ' customers during such inquiries, provided however, a Party can answer unsolicited customer questions about products and services of that Party. 46.5 The Parties will not use a request for End User information, order submission, or any other aspect of its processes or services to aid its retail marketing or sales efforts. 46.6 CenturyLink Brightspeed will provide training, on a non-discriminatory basis, for all CenturyLink Brightspeed employees who may communicate, either by telephone or face- face-to-face, with CLEC End Users. Such training shall include compliance with the branding requirements of this Agreement including without limitation provisions of forms, and unbranded Not at Home notices. 46.7 CenturyLink Brightspeed will recognize CLEC as the Subscriber of Record for all Network Elements or services for resale ordered by CLEC and will send all notices, invoices, and information which pertain to such ordered services directly to CLEC. CLEC will provide CenturyLink Brightspeed with addresses to which CenturyLink Brightspeed will send all such notices, invoices, and information.

CONTACT WITH END USERS. 46.1 Each Party at all times shall be the primary contact and account control for all interactions with its End Users, unless otherwise agreed to by the Parties. End Users include active subscribers as well as those for whom Service Order installations are pending. 46.2 CenturyLink shall have no obligation, to accept a communication from a CLEC BullsEye End User, including, but not limited to, a CLEC BullsEye End User request for repair or maintenance of a CenturyLink service provided to CLECBullsEye. 46.3 Each Party shall update its own contact information and escalation list and shall provide such information to the other Party for purposes of inquiries regarding the implementation of this Agreement. Each Party shall accept all inquiries from the other Party and provide a timely response. CenturyLink will provide and maintain its contact and escalation list on its CenturyLink Website. 46.4 The Parties will ensure that all representatives who receive inquiries regarding the other Party’s services shall provide appropriate referrals to potential customers who inquire about the other Party’s services or products. The Parties shall not in any way disparage or discriminate against the other Party or that other Party’s products and services, and shall not solicit each others’ customers during such inquiries, provided however, a Party can answer unsolicited customer questions about products and services of that Party. 46.5 The Parties will not use a request for End User information, order submission, or any other aspect of its processes or services to aid its retail marketing or sales efforts. 46.6 CenturyLink will provide training, on a non-discriminatory basis, for all CenturyLink employees who may communicate, either by telephone or face- to-face, with CLEC BullsEye End Users. Such training shall include compliance with the branding requirements of this Agreement including without limitation provisions of forms, and unbranded “Not at Home Home” notices. 46.7 CenturyLink will recognize CLEC BullsEye as the Subscriber of Record for all Network Elements or services for resale ordered by CLEC BullsEye and will send all notices, invoices, and information which pertain to such ordered services directly to CLECBullsEye. CLEC BullsEye will provide CenturyLink with addresses to which CenturyLink will send all such notices, invoices, and information.

CONTACT WITH END USERS. 46.1 50.1 Each Party at all times shall be the primary contact and account control for all interactions with its End Users, unless otherwise agreed to by the Parties. End Users include active subscribers as well as those for whom Service Order installations are pending. 46.2 50.2 CenturyLink shall have no obligation, to accept a communication from a CLEC CenturyLink Communications LLC,End User, including, but not limited to, a CLEC CenturyLink Communications LLC,End User request for repair or maintenance of a CenturyLink service provided to CLECCenturyLink Communications LLC,. 46.3 50.3 Each Party shall update its own contact information and escalation list and shall provide such information to the other Party for purposes of inquiries regarding the implementation of this Agreement. Each Party shall accept all inquiries from the other Party and provide a timely response. CenturyLink will provide and maintain its contact and escalation list on its CenturyLink Website. 46.4 50.4 The Parties will ensure that all representatives who receive inquiries regarding the other Party’s services shall provide appropriate referrals to potential customers who inquire about the other Party’s services or products. The Parties shall not in any way disparage or discriminate against the other Party or that other Party’s products and services, and shall not solicit each others’ customers during such inquiries, provided however, a Party can answer unsolicited customer questions about products and services of that Party. 46.5 50.5 The Parties will not use a request for End User information, order submission, or any other aspect of its processes or services to aid its retail marketing or sales efforts. 46.6 50.6 CenturyLink will provide training, on a non-discriminatory basis, for all CenturyLink employees who may communicate, either by telephone or face- toface-to- face, with CLEC CenturyLink Communications LLC,End Users. Such training shall include compliance with the branding requirements of this Agreement including without limitation provisions of forms, and unbranded “Not at Home Home’ notices. 46.7 50.7 CenturyLink will recognize CLEC CenturyLink Communications LLC,as the Subscriber of Record for all Network Elements or services for resale ordered by CLEC CenturyLink Communications LLC,and will send all notices, invoices, and information which pertain to such ordered services directly to CLECCenturyLink Communications LLC,. CLEC CenturyLink Communications LLC,will provide CenturyLink with addresses to which CenturyLink will send all such notices, invoices, and information.

CONTACT WITH END USERS. 46.1 50.1 Each Party at all times shall be the primary contact and account control for all interactions with its End Users, unless otherwise agreed to by the Parties. End Users include active subscribers as well as those for whom Service Order installations are pending. 46.2 50.2 CenturyLink shall have no obligation, to accept a communication from a CLEC TWTC End User, including, but not limited to, a CLEC TWTC End User request for repair or maintenance of a CenturyLink service provided to CLECTWTC. 46.3 50.3 Each Party shall update its own contact information and escalation list and shall provide such information to the other Party for purposes of inquiries regarding the implementation of this Agreement. Each Party shall accept all inquiries from the other Party and provide a timely response. CenturyLink will provide and maintain its contact and escalation list on its CenturyLink Website. 46.4 50.4 The Parties will ensure that all representatives who receive inquiries regarding the other Party’s services shall provide appropriate referrals to potential customers who inquire about the other Party’s services or products. The Parties shall not in any way disparage or discriminate against the other Party or that other Party’s products and services, and shall not solicit each others’ customers during such inquiries, provided however, a Party can answer unsolicited customer questions about products and services of that Party. 46.5 50.5 The Parties will not use a request for End User information, order submission, or any other aspect of its processes or services to aid its retail marketing or sales efforts. 46.6 50.6 CenturyLink will provide training, on a non-discriminatory basis, for all CenturyLink employees who may communicate, either by telephone or face- to-face, with CLEC TWTC End Users. Such training shall include compliance with the branding requirements of this Agreement including without limitation provisions of forms, and unbranded “Not at Home Home” notices. 46.7 50.7 CenturyLink will recognize CLEC TWTC as the Subscriber of Record for all Network Elements or services for resale ordered by CLEC TWTC and will send all notices, invoices, and information which pertain to such ordered services directly to CLECTWTC. CLEC TWTC will provide CenturyLink with addresses to which CenturyLink will send all such notices, invoices, and information.

CONTACT WITH END USERS. 46.1 50.1 Each Party at all times shall be the primary contact and account control for all interactions with its End Users, unless otherwise agreed to by the Parties. End Users include active subscribers as well as those for whom Service Order installations are pending. 46.2 50.2 CenturyLink shall have no obligation, to accept a communication from a CLEC Spectrotel End User, including, but not limited to, a CLEC Spectrotel End User request for repair or maintenance of a CenturyLink service provided to CLECSpectrotel. 46.3 50.3 Each Party shall update its own contact information and escalation list and shall provide such information to the other Party for purposes of inquiries regarding the implementation of this Agreement. Each Party shall accept all inquiries from the other Party and provide a timely response. CenturyLink will provide and maintain its contact and escalation list on its CenturyLink Website. 46.4 50.4 The Parties will ensure that all representatives who receive inquiries regarding the other Party’s services shall provide appropriate referrals to potential customers who inquire about the other Party’s services or products. The Parties shall not in any way disparage or discriminate against the other Party or that other Party’s products and services, and shall not solicit each others’ customers during such inquiries, provided however, a Party can answer unsolicited customer questions about products and services of that Party. 46.5 50.5 The Parties will not use a request for End User information, order submission, or any other aspect of its processes or services to aid its retail marketing or sales efforts. 46.6 50.6 CenturyLink will provide training, on a non-discriminatory basis, for all CenturyLink employees who may communicate, either by telephone or face- to-face, with CLEC Spectrotel End Users. Such training shall include compliance with the branding requirements of this Agreement including without limitation provisions of forms, and unbranded “Not at Home Home’ notices. 46.7 50.7 CenturyLink will recognize CLEC Spectrotel as the Subscriber of Record for all Network Elements or services for resale ordered by CLEC Spectrotel and will send all notices, invoices, and information which pertain to such ordered services directly to CLECSpectrotel. CLEC Spectrotel will provide CenturyLink with addresses to which CenturyLink will send all such notices, invoices, and information.

CONTACT WITH END USERS. ‌ 46.1 Each Party at all times shall be the primary contact and account control for all interactions with its End Users, unless otherwise agreed to by the Parties. End Users include active subscribers as well as those for whom Service Order installations are pending. 46.2 CenturyLink Brightspeed shall have no obligation, to accept a communication from a CLEC End User, including, but not limited to, a CLEC End User request for repair or maintenance of a CenturyLink Brightspeed service provided to CLEC. 46.3 Each Party shall update its own contact information and escalation list and shall provide such information to the other Party for purposes of inquiries regarding the implementation of this Agreement. Each Party shall accept all inquiries from the other Party and provide a timely response. CenturyLink will provide and maintain its contact and escalation list on its CenturyLink Website. 46.4 The Parties will ensure that all representatives who receive inquiries regarding the other Party’s services shall provide appropriate referrals to potential customers who inquire about the other Party’s services or products. The Parties shall not in any way disparage or discriminate against the other Party or that other Party’s products and services, and shall not solicit each others’ customers during such inquiries, provided however, a Party can answer unsolicited customer questions about products and services of that Party. 46.5 The Parties will not use a request for End User information, order submission, or any other aspect of its processes or services to aid its retail marketing or sales efforts. 46.6 CenturyLink Brightspeed will provide training, on a non-discriminatory basis, for all CenturyLink Brightspeed employees who may communicate, either by telephone or face- face-to-face, with CLEC End Users. Such training shall include compliance with the branding requirements of this Agreement including without limitation provisions of forms, and unbranded Not at Home notices. 46.7 CenturyLink Brightspeed will recognize CLEC as the Subscriber of Record for all Network Elements or services for resale ordered by CLEC and will send all notices, invoices, and information which pertain to such ordered services directly to CLEC. CLEC will provide CenturyLink Brightspeed with addresses to which CenturyLink Brightspeed will send all such notices, invoices, and information.