Contract Implementation for New Customers Sample Clauses
Contract Implementation for New Customers. 7.5.1 On the award of any new business, if requested by the Participating Authority, the Supplier is expected to provide a detailed implementation plan to support the switch of product from the Participating Authority’s incumbent Supplier. It is expected the implementation plan includes the following key points to ensure that there is minimal disruption to services during and after transition: • Supplier resource provided to support any transition • Define and agree delivery lead time expectations • Identify key end users • Initial training plan for appropriate product usage • Supporting literature distribution • Agree the support required • Identification of any resource intensive tasks required during implementation
7.5.2 Contract implementation meetings shall be held with the Supplier to facilitate the resolution of any “teething problems” and establish an understanding of working relationships as part of call off Contracts under the Framework Agreement.
Contract Implementation for New Customers. On the award of any new business, if requested by the Participating Authority, the Supplier is expected to provide a detailed implementation plan to support the switch of product from the Participating Authority’s incumbent supplier. It is • Identify key end users • Initial training plan for appropriate product usage • Supporting literature distribution • Agree the support required • Identification of any resource intensive tasks required during implementation Contract implementation meetings shall be held with the Supplier to facilitate the resolution of any “teething problems” and establish an understanding of working relationships as part of call off Contracts under the Framework Agreement.