Common use of CONTRACTOR SUPPORT Clause in Contracts

CONTRACTOR SUPPORT. Contractor must provide support for the period up to the issuance of Acceptance by Purchaser. This support must include troubleshooting, the correction of any bugs or deficiencies, and the resolution of any operating problems. During this period, Contractor will provide, at no additional cost, unlimited technical support by telephone. If a problem cannot be resolved within forty-eight (48) hours of Purchaser’s initial notification, Contractor shall provide at no additional cost onsite service and support to resolve the problem.

CONTRACTOR SUPPORT. Contractor must provide support for the period up to the issuance of Acceptance by Purchaser. This support must include troubleshooting, the correction of any bugs or deficiencies, and the resolution of any operating problems. During this period, Contractor will provide, at no additional cost, unlimited technical support by telephone. If a problem cannot be resolved within forty-eight forty‐eight (48) hours of Purchaser’s initial notification, Contractor shall provide at no additional cost onsite service and support to resolve the problem.