Correction Assistance Clause Samples

Correction Assistance. Microsoft (either itself or through a third party) will (i) specifically acknowledge (i.e., beyond an auto-generated email) any Licensee requests for correction assistance regarding any inaccuracies or omissions in the WSPP Documentation within 24 hours of such request, and (ii) correct within a reasonable time any confirmed inaccuracies or omissions that prevent the WSPP Documentation from complying with the warranty in Section 6.3 (“Correction Assistance”) (including any documents, information or protocols that Licensee believes should be included in the WSPP Documentation). Microsoft and Licensee will coordinate on communications to ensure that Licensee has access to Correction Assistance, and that Correction Assistance (and, at License’s option, the technical support under Section 3.3(b)) will provide the primary vehicle to address both issues within the WSPP Documentation and items that Licensee believes should be included in the WSPP Documentation (as well as any Licensee-suggested improvements to the WSPP Documentation), including a mechanism to enable Licensee to report issues and to ensure that Licensee can track issues to resolution. Correction Assistance does not include development or delivery of any software (including any computer program or code, any product related bug fixes, workarounds, patches, beta fixes or beta builds), or any resolution to implementation issues.