Correction of Nonconformities. In consideration of the ELF and MF, and subject to the terms of this Agreement, upon written notification by Customer of a Nonconformity in the most current Release of the MPOWER Software or in the one prior Release immediately preceding the most current Release of the MPOWER Software, MPOWER will analyze the Nonconformity and notify Customer of its estimate of when and how such Nonconformity will be corrected or any Workaround provided and MPOWER. shall use commercially reasonable efforts to correct such Nonconformity in accordance with the procedures and priorities established in Exhibit 1 under Help Desk. Notwithstanding the prior sentence, MPOWER's sole obligation hereunder shall be limited to correcting identified and reproducible Nonconformities in the Shelf Version of the MPOWER Software in accordance with Section 4 herein and the relevant portions of Exhibit 1 which deal with Definitions, Support and Time Frame for Resolution of issues logged through the MPOWER Help Desk.
Appears in 2 contracts
Samples: Master License and Services Agreement (Xcarenet Inc), Master License and Services Agreement (Xcarenet Inc)
Correction of Nonconformities. In consideration of the ELF ILF and MF, and subject to the terms of this Agreement, upon written notification by Customer of a Nonconformity in the most current Release of the MPOWER Software or in the one prior Release immediately preceding the most current Release of the MPOWER Software, MPOWER will analyze the Nonconformity and notify Customer of its estimate of when and how such Nonconformity will be corrected or any Workaround provided and MPOWER. MPOWER shall use commercially reasonable efforts to correct such Nonconformity in accordance with the procedures and priorities established in Exhibit 1 Schedule A under Help Desk. Notwithstanding the prior sentence, MPOWER's sole obligation hereunder shall be limited to correcting identified and reproducible Nonconformities in the Shelf Version of the MPOWER Software in accordance with Section 4 herein and the relevant portions of Exhibit 1 which deal with Definitions, Support and Time Frame for Resolution of issues logged through the MPOWER Help Desk.
Appears in 2 contracts
Samples: Processing and Services Agreement (Xcarenet Inc), Processing and Services Agreement (Xcarenet Inc)