Crisis Management Procedures Sample Clauses
POPULAR SAMPLE Copied 12 times
Crisis Management Procedures. Provider shall maintain current documented crisis management procedures and shall inform Company immediately upon becoming aware that a Disaster has occurred or is likely to occur. Following the occurrence or knowledge of the likely occurrence of a Disaster, Provider shall immediately invoke its crisis management procedures implementing the BC Plan while fully communicating the status to Company throughout its implementation of the BC Plan.
Crisis Management Procedures. The Supplier shall maintain explicit, up-to-date, and fully documented crisis management procedures that include an alerting process to be executed when an incident is first discovered, incident or damage assessment procedures, declaration procedures, client notification procedures, escalation procedures, staff accountability procedures, safety procedures, and procedures for overseeing and managing the overall recovery process. Upon request, these crisis management procedures will be made available to UBS for review. * Confidential treatment has been requested for portions of this agreement. The copy filed herewith omits the information subject to the confidentiality request. Omissions are designated as [*]. A complete version of this agreement has been filed separately with the Securities and Exchange Commission.
Crisis Management Procedures. In connection with each EPI Agreement, the applicable PSC Entity and the applicable SBC Entity will establish a procedure for immediately escalating to a team of appropriate senior level managers or officers, including the Relationship Manager for each party, any significant technical problem that may arise from time to time that, if not quickly resolved, could have a negative impact on critical portions of that SBC Entity's business. This procedure will, at a minimum, provide that in the event of a major service outage, then:
(a) The production manager for the applicable PSC Entity, who will be available on a seven (7) days a week, twenty-four (24) hours a day basis will be notified of all details of the outage. If that production manager is not able to implement a plan to resolve the outage within two (2) hours of receipt of notice, then;
(b) The crisis manager for the applicable PSC Entity and the President of PSC Parent will be notified and a hot line will be established to provide continuous information with respect to the status of the outage and estimated time of repair. If the outage is not resolved within two (2) hours of the crisis manager being notified, then;
(c) A crisis management "SWAT" team, consisting of personnel of the applicable PSC Entity and personnel of the applicable SBC Entity, will be formed and the Chairman of PSC Parent will be notified. Every hour on the hour, until the outage is resolved, there will be bridged status report calls from the "SWAT" team to key managers of the applicable PSC Entity and the applicable SBC Entity and PSC Parent and SBC Parent.