CSC Front Office Coverage Sample Clauses
The CSC Front Office Coverage clause defines the responsibilities and scope of services provided by the front office team of a Client Service Center (CSC). Typically, this clause outlines which client interactions, inquiries, or transactions the front office is expected to handle, such as responding to customer requests, managing account information, or facilitating communication between clients and other departments. By clearly delineating these duties, the clause ensures that both parties understand the extent of front office support, thereby promoting efficient service delivery and minimizing misunderstandings about service expectations.
CSC Front Office Coverage. 1. Some shifts will include a rotating CSC Front Office Shift. Front Office shifts will rotate in one (1) week increments. CSC Front Office shifts will be 8:30 a.m. - 5:00 p.m.
2. Rotation will be gin with most senior (available) person. All full-time employees will enter rotation once training is completed.
3. Split shifts will not rotate into the Front Office, because this schedule does not permit coverage during the lunch hour.
4. Other shifts may be assigned as staffing needs warrant.
CSC Front Office Coverage. Some shifts will include a rotating CSC Front Office Shift. Front Office shifts will rotate in one