CSG SunRay Support Services Clause Samples

CSG SunRay Support Services. During the term of the Agreement, CSG will support the SunRay architecture with the proper dedicated personnel. A CSG lab will be set-up to test for all new modifications to the ACSR scheduled releases as well as employ CSG personnel to regression test all new revisions. In addition, CSG personnel will be trained on the SunRay architecture from both the client side (PSC) and technical side (SOS). Annual support charges will include the following services: • ACSR / UNIX Production Environment Support – Testing and validation of operating system upgrades and patch levels to keep current with the Sun Sunray product. • Bundle regression testing – Testing for each scheduled bundle release, thorough regression testing of the ACSR / Unix application to ensure it adheres to the release. • ET support – Enterprise Technologies would provide system level infrastructure and communication interfaces for distributed ACSR software. • Lab upkeep – maintain the SunRay lab equipment and facility with the proper versions necessary for production • SOS support – define, document and implement specialized SunRay code distribution processes for the ACSR software. • PSC – Product Support Center role in assisting client with ACSR / Unix problems and trouble tickets associated with daily operations • Sun Support – Consulting and support agreement between Sun Microsystems and CSG • Annual lab maintenance – Annual maintenance on the Sun equipment used to test ACSR / Unix in the SunRay architecture.