Common use of Culturally and Linguistically Appropriate Services Clause in Contracts

Culturally and Linguistically Appropriate Services. health care services that are respectful of and responsive to cultural and linguistic needs, and that are characterized by cultural and linguistic competence, as described in the Culturally and Linguistically Appropriate Services (CLAS) standards set forth by the Office of Minority Health of the U.S. Department of Health and Human Services. More detail on CLAS standards may be found here: xxxx://xxxxxxxxxxxxxx.xxx.xxx/assets/pdf/checked/finalreport.pdf Customer Service Center (CST) Enrollment Vendor – EOHHS’s enrollment broker that provides Members with a single point of access to a wide range of customer services, including enrolling Members into MCOs and the PCC Plan, authorizing non-emergency transportation services, and providing Members with information about non-ACO covered services. Delivery System Reform Incentive Payment (DSRIP) – a funding program under MassHealth’s 1115 Demonstration Waiver through which EOHHS is providing payments to ACOs and other entities to support EOHHS’ delivery system reform goals. Delivery System Transformation Initiatives (DSTI) – Massachusetts initiative that provides incentive payments to eligible hospitals for delivery system transformation activities as approved under MassHealth’s section 1115 Demonstration waiver. Disability Coordinator – one of the Contractor’s Key Personnel roles, as described in Section 2.4.A. Discharge Planning – the evaluation of an Enrollee’s medical and Behavioral Health care needs and coordination of any other support services in order to arrange for safe and appropriate care and living situation after discharge from one care setting (e.g., acute hospital, inpatient behavioral health facility) to another care setting (e.g., rehabilitation hospital, group home), including referral to and coordination of appropriate services.