Common use of Culturally and Linguistically Appropriate Services Clause in Contracts

Culturally and Linguistically Appropriate Services. Health care services that are respectful of and responsive to cultural and linguistic needs, and that are characterized by cultural and linguistic competence, as described in the Culturally and Linguistically Appropriate Services (CLAS) standards set forth by the Office of Minority Health of the U.S. Department of Health and Human Services. More detail on CLAS standards may be found here: xxxx://xxxxxxxxxxxxxx.xxx.xxx/assets/pdf/checked/finalreport.pdf Customer Service Center (CSC) Enrollment Vendor – EOHHS’s enrollment broker that provides Members with a single point of access to a wide range of customer services, including enrolling Members into ACOs, MassHealth-contracted MCOs, and the PCC Plan, authorizing non-emergency transportation services, and providing Members with information about Non-ACO Covered Services Date of Action – the effective date of an Adverse Action.

Culturally and Linguistically Appropriate Services. Health care services that are respectful of and responsive to cultural and linguistic needs, and that are characterized by cultural and linguistic competence, as described in the Culturally and Linguistically Appropriate Services (CLAS) standards set forth by the Office of Minority Health of the U.S. Department of Health and Human Services. More detail on CLAS standards may be found here: xxxx://xxxxxxxxxxxxxx.xxx.xxx/assets/pdf/checked/finalreport.pdf Customer Service Center (CSC) Enrollment Vendor – EOHHS’s enrollment broker that provides Members with a single point of access to a wide range of customer services, including enrolling Members into ACOs, MassHealth-contracted MCOs, and the PCC Plan, authorizing non-emergency transportation services, and providing Members with information about Non-Non- ACO Covered Services Date of Action – the effective date of an Adverse Action.