Common use of Customer Defects Clause in Contracts

Customer Defects. If Customer notifies Upland of a problem and Upland correctly determines that the problem is due to Customer’s incorrect or improper use of the Application or failure to comply with the Standard Support Terms or the MSA (as opposed to a Defect in the Application), the resolution of such problem is not covered by Upland’s Support Services. However, Upland may provide Professional Services to address or cure the problem in accordance with the terms of the Agreement.

Customer Defects. If Customer notifies Upland of a problem and Upland correctly determines that the problem is due to Customer’s incorrect or improper use of the Application Upland Content or failure to comply with the Standard Support Terms or the MSA Agreement (as opposed to a Defect in the ApplicationUpland Content), the resolution of such problem is not covered by Upland’s Support Services. However, Upland may provide Professional Services to address or cure the problem in accordance with the terms of the Agreement.

Customer Defects. If Customer notifies Upland of a problem and Upland correctly determines that the problem is due to Customer’s incorrect or improper use of the Application or failure to comply with the Standard terms of this Subscription Support Terms Schedule or the MSA applicable license agreement (as opposed to a Defect in the Application), the resolution of such problem is not covered by Upland’s the Support Services. However, Upland may provide Professional Services to address or cure correct the problem in accordance with the terms pursuant to Section 3 (Professional Services) of the AgreementMSA.

Customer Defects. If Customer notifies Upland of a problem and Upland correctly determines that the problem is due to Customer’s incorrect or improper use of the Application or failure to comply with the Standard Support Terms or the MSA (as opposed to a Defect in the Application), the resolution of such problem is not covered by UplandXxxxxx’s Support Services. However, Upland may provide Professional Services to address or cure the problem in accordance with the terms of the Agreement.

Customer Defects. If Customer notifies Upland of a problem and Upland correctly determines that the problem is due to Customer’s incorrect or improper use of the Application or failure to comply with the Standard terms of this Support Terms Agreement or the MSA (as opposed to a Defect in the Application), the resolution of such problem is not covered by Upland’s Support Services. However, Upland may provide Professional Services consulting services to address or cure correct the problem in accordance with the terms pursuant to Section 5 of the AgreementMSA.