Common use of Customer Defects Clause in Contracts

Customer Defects. If Customer notifies Upland of a problem and Upland correctly determines that the problem is due to Customer’s incorrect or improper use of the Application or failure to comply with the terms of this Subscription Support Schedule or the applicable license agreement (as opposed to a Defect in the Application), the resolution of such problem is not covered by the Support Services. However, Upland may provide Professional Services to correct the problem pursuant to Section 3 (Professional Services) of the MSA.

Customer Defects. If Customer notifies Upland of a problem and Upland correctly determines that the problem is due to Customer’s incorrect or improper use of the Application or failure to comply with the terms of this Subscription Standard Support Schedule Terms or the applicable license agreement MSA (as opposed to a Defect in the Application), the resolution of such problem is not covered by the Xxxxxx’s Support Services. However, Upland may provide Professional Services to correct address or cure the problem pursuant to Section 3 (Professional Services) in accordance with the terms of the MSAAgreement.

Customer Defects. If Customer notifies Upland of a problem and Upland correctly determines that the problem is due to Customer’s incorrect or improper use of the Application or failure to comply with the terms of this Subscription Support Schedule Agreement or the applicable license agreement MSA (as opposed to a Defect in the Application), the resolution of such problem is not covered by the Upland’s Support Services. However, Upland may provide Professional Services consulting services to correct the problem pursuant to Section 3 (Professional Services) 5 of the MSA.

Customer Defects. If Customer notifies Upland of a problem and Upland correctly determines that the problem is due to Customer’s incorrect or improper use of the Application or failure to comply with the terms of this Subscription Standard Support Schedule Terms or the applicable license agreement MSA (as opposed to a Defect in the Application), the resolution of such problem is not covered by the Upland’s Support Services. However, Upland may provide Professional Services to correct address or cure the problem pursuant to Section 3 (Professional Services) in accordance with the terms of the MSAAgreement.