Customer Escalation Reporting Clause Samples

Customer Escalation Reporting. Tech will generate reporting to track escalations and resolutions to provide to Bank. Tech will acknowledge all escalation requests from Bank of America within [**] of sending during normal business hours. Tech will have [**] to provide a resolution to the Customer or Bank escalation or a timeline for resolution. All escalations exceeding [**] will require a [**] status update with material milestones completed towards resolution.