Customer FIRST Program Sample Clauses
Customer FIRST Program. STANDARD LEVEL
Customer FIRST Program. I/A Series and InFusion CE Features Summary Standard Optional Services
Customer FIRST Program. FEATURE DESCRIPTIONS
Customer FIRST Program. Feature Descriptions
4.4.1 Standard Level – Included Services
4.4.1.1 Standard Level – Common Elements Business Hours Technical Support (normal local business hours): Web Support – Knowledgebase, Online Training*, Proactive Communications: Invensys provides its extensive knowledgebase of technical user documentation, issue solutions, and software via the Customer Support website. The registration profile allows the website user to refine their access to only the product content of interest.
1) Those that describe identified technical product problems and provide a solution and
2) Notifications pertaining to lifecycle management topics such as hardware and software release notifications, and service program changes.
Customer FIRST Program. Standard Level