Customer Inquiries. 39.1 Except as otherwise required by Section 24.1, each Party will refer all questions regarding the other Party’s services or products directly to the other Party at a telephone number specified by that Party. 39.2 Except as otherwise required by Section 24.1, each Party will ensure that all of its representatives who receive inquiries regarding the other Party’s services: 39.2.1 Provide the number described in Section 39.1 to callers who inquire about the other Party’s services or products; and 39.2.2 Do not in any way disparage or discriminate against the other Party or its products or services. 39.3 Except as otherwise provided in this Agreement, CLEC shall be the primary point of contact for CLEC's End Users with respect to the services CLEC provides such End Users. 39.4 CLEC acknowledges that SBC-13STATE may, upon End User request, provide services directly to such End User similar to those offered to CLEC under this Agreement.
Appears in 24 contracts
Samples: Interconnection Agreement, Interconnection Agreement, Interconnection Agreement
Customer Inquiries. 39.1 37.1 Except as otherwise required by Section 24.1, each Party will refer all questions regarding the other Party’s services or products directly to the other Party at a telephone number specified by that Party.
39.2 37.2 Except as otherwise required by Section 24.1, each Party will ensure that all of its representatives who receive inquiries regarding the other Party’s services:
39.2.1 37.2.1 Provide the number described in Section 39.1 38.1 to callers who inquire about the other Party’s services or products; and
39.2.2 37.2.2 Do not in any way disparage or discriminate against the other Party or its products or services.
39.3 37.3 Except as otherwise provided in this Agreement, CLEC shall be the primary point of contact for CLEC's End Users with respect to the services CLEC provides such End Users.
39.4 37.4 CLEC acknowledges that SBC-13STATE may, upon End User request, provide services directly to such End User similar to those offered to CLEC under this Agreement.
Appears in 9 contracts
Samples: Interconnection Agreement, Interconnection and Resale Agreement, Intercarrier Compensation Agreement
Customer Inquiries. 39.1 38.1 Except as otherwise required by Section 24.1, each Party will refer all questions regarding the other Party’s services or products directly to the other Party at a telephone number specified by that Party.
39.2 38.2 Except as otherwise required by Section 24.1, each Party will ensure that all of its representatives who receive inquiries regarding the other Party’s services:
39.2.1 38.2.1 Provide the number described in Section 39.1 38.1 to callers who inquire about the other Party’s services or products; and
39.2.2 38.2.2 Do not in any way disparage or discriminate against the other Party or its products or services.
39.3 38.3 Except as otherwise provided in this Agreement, CLEC shall be the primary point of contact for CLEC's End Users with respect to the services CLEC provides such End Users.
39.4 38.4 CLEC acknowledges that SBC-13STATE may, upon End User request, provide services directly to such End User similar to those offered to CLEC under this Agreement.
Appears in 9 contracts
Samples: Interconnection Agreement, Interconnection Agreement, Interconnection Agreement
Customer Inquiries. 39.1 38.1 Except as otherwise required by Section 24.1, each Party will refer all questions regarding the other Party’s services or products directly to the other Party at a telephone number specified by that Party.
39.2 38.2 Except as otherwise required by Section 24.1, each Party will ensure that all of its representatives who receive inquiries regarding the other Party’s services:
39.2.1 Provide the number described in Section 39.1 to callers who inquire about the other Party’s services or products; and
39.2.2 Do not in any way disparage or discriminate against the other Party or its products or services.
39.3 38.3 Except as otherwise provided in this Agreement, CLEC shall be the primary point of contact for CLEC's End Users with respect to the services CLEC provides such End Users.
39.4 38.4 CLEC acknowledges that SBC-13STATE may, upon End User request, provide services directly to such End User similar to those offered to CLEC under this Agreement.
Appears in 9 contracts
Samples: Interconnection Agreement, Interconnection Agreement, Interconnection Agreement
Customer Inquiries. 39.1 Except as otherwise required by Section 24.1, each 42.1 Each Party will refer all questions regarding the other Party’s services or products directly to the other Party at a telephone number specified by that Party.
39.2 Except as otherwise required by Section 24.1, each 42.2 Each Party will ensure that all of its representatives who receive inquiries regarding the other Party’s services:
39.2.1 42.2.1 Provide the number described in Section 39.1 44.1 to callers who inquire about the other Party’s services or products; and
39.2.2 42.2.2 Do not in any way disparage or discriminate against the other Party or its products or services.
39.3 42.3 Except as otherwise provided in this Agreement, CLEC shall be the primary point of contact for CLEC's End Users with respect to the services CLEC provides such End Users.
39.4 42.4 CLEC acknowledges that SBC-13STATE may, upon End User request, provide services directly to such End User similar to those offered to CLEC under this Agreement.
Appears in 9 contracts
Samples: Resale Agreement, Resale Agreement, Resale Agreement
Customer Inquiries. 39.1 Except as otherwise required by Section 24.1, each Each Party will refer all questions regarding the other Party’s services or products directly to the other Party at a telephone number specified by that Party.
39.2 Except as otherwise required by Section 24.1, each Each Party will ensure that all of its representatives who receive inquiries regarding the other Party’s services:
39.2.1 Provide the number described in Section 39.1 to callers who inquire about the other Party’s services or products; and
39.2.2 Do not in any way disparage or discriminate against the other Party or its products or services.
39.3 Except as otherwise provided in this Agreement, CLEC shall be the primary point of contact for CLEC's End Users with respect to the services CLEC provides such End Users.
39.4 CLEC acknowledges that SBC-13STATE may, upon End User request, provide services directly to such End User similar to those offered to CLEC under this Agreement.
Appears in 7 contracts
Samples: Interconnection Agreement, Interconnection Agreement, Interconnection Agreement
Customer Inquiries. 39.1 38.1 Except as otherwise required by Section 24.1, each Party will refer all questions regarding the other Party’s services or products directly to the other Party at a telephone number specified by that Party.
39.2 38.2 Except as otherwise required by Section 24.1, each Party will ensure that all of its representatives who receive inquiries regarding the other Party’s services:
39.2.1 38.2.1 Provide the number described in Section 39.1 to callers who inquire about the other Party’s services or products; and
39.2.2 38.2.2 Do not in any way disparage or discriminate against the other Party or its products or services.
39.3 38.3 Except as otherwise provided in this Agreement, CLEC shall be the primary point of contact for CLEC's End Users with respect to the services CLEC provides such End Users.
39.4 38.4 CLEC acknowledges that SBC-13STATE may, upon End User request, provide services directly to such End User similar to those offered to CLEC under this Agreement.
Appears in 4 contracts
Samples: Interconnection Agreement, Interconnection Agreement, Interconnection Agreement
Customer Inquiries. 39.1 Except as otherwise required by Section 24.1, each Each Party will refer all questions regarding the other Party’s services or products directly to the other Party at a telephone number specified by that Party.
39.2 Except as otherwise required by Section 24.1, each Each Party will ensure that all of its representatives who receive inquiries regarding the other Party’s services:
39.2.1 Provide the number described in Section 39.1 to callers who inquire about the other Party’s services or products; and
39.2.2 Do not in any way disparage or discriminate against the other Party or its products or services.
39.3 Except as otherwise provided in this Agreement, CLEC shall be the primary point of contact for CLEC's End Users with respect to the services CLEC provides such End Users.
39.4 CLEC acknowledges that SBC-13STATE SBC-ILEC may, upon End User request, provide services directly to such End User similar to those offered to CLEC under this Agreement.
Appears in 3 contracts
Samples: Interconnection Agreement, Interconnection Agreement, Interconnection Agreement
Customer Inquiries. 39.1 Except as otherwise required by Section 24.126.1, each Party will refer all questions regarding the other Party’s services or products directly to the other Party at a telephone number specified by that Party.
39.2 Except as otherwise required by Section 24.126.1, each Party will ensure that all of its representatives who receive inquiries regarding the other Party’s services:
39.2.1 Provide the number described in Section 39.1 to callers who inquire about the other Party’s services or products; and
39.2.2 Do not in any way disparage or discriminate against the other Party or its products or services.
39.3 Except as otherwise provided in this Agreement, CLEC shall be the primary point of contact for CLEC's End Users with respect to the services CLEC provides such End Users.
39.4 CLEC acknowledges that SBC-13STATE may, upon End User request, provide services directly to such End User similar to those offered to CLEC under this Agreement.
Appears in 2 contracts
Samples: Interconnection and Resale Agreement, Interconnection and Resale Agreement
Customer Inquiries. 39.1 Except as otherwise required by Section 24.1, each Party will refer all questions regarding the other Party’s services or products directly to the other Party at a telephone number specified by that Party.
39.2 Except as otherwise required by Section 24.1, each Party will ensure that all of its representatives who receive inquiries regarding the other Party’s services:
39.2.1 Provide the number described in Section 39.1 to callers who inquire about the other Party’s services or products; and
39.2.2 Do not in any way disparage or discriminate against the other Party or its products or services.
39.3 . Except as otherwise provided in this Agreement, CLEC shall be the primary point of contact for CLEC's End Users with respect to the services CLEC provides such End Users.
39.4 CLEC acknowledges that SBC-13STATE may, upon End User request, provide services directly to such End User similar to those offered to CLEC under this Agreement.
Appears in 2 contracts
Samples: Interconnection Agreement, Interconnection Agreement
Customer Inquiries. 39.1 38.1 Except as otherwise required by Section 24.1, each Party will refer all questions regarding the other Party’s services or products directly to the other Party at a telephone number specified by that Party.
39.2 38.2 Except as otherwise required by Section 24.1, each Party will ensure that all of its representatives who receive inquiries regarding the other Party’s services:
39.2.1 38.2.1 Provide the number described in Section 39.1 38.1 to callers who inquire about the other Party’s services or products; and
39.2.2 38.2.2 Do not in any way disparage or discriminate against the other Party or its products or services.
39.3 38.3 Except as otherwise provided in this Agreement, CLEC shall be the primary point of contact for CLEC's End Users with respect to the services CLEC provides such End Users.
39.4 CLEC 38.4 Each Party acknowledges that SBC-13STATE the other Party may, upon End User request, provide services directly to such End User similar to those offered to CLEC the other Party under this Agreement.
Appears in 1 contract
Samples: Interconnection and Resale Agreement
Customer Inquiries. 39.1 Except as otherwise required by Section 24.1, each Party will refer all questions regarding the other Party’s services or products directly to the other Party at a telephone number specified by that Party.
39.2 Except as otherwise required by Section 24.1, each Party will ensure that all of its representatives who receive inquiries regarding the other Party’s services:
39.2.1 Provide the number described in Section 39.1 to callers who inquire about the other Party’s services or products; and
39.2.2 Do not in any way disparage or discriminate against the other Party or its products or services.
39.3 Except as otherwise provided in this Agreement, CLEC shall be the primary point of contact for CLEC's End Users with respect to the services CLEC provides such End Users.Users.
39.4 CLEC acknowledges that SBC-13STATE may, upon End User request, provide services directly to such End User similar to those offered to CLEC under this Agreement.
Appears in 1 contract
Samples: Interconnection Agreement
Customer Inquiries. 39.1 38.1 Except as otherwise required by Section 24.126.1, each Party will refer all questions regarding the other Party’s services or products directly to the other Party at a telephone number specified by that Party.
39.2 38.2 Except as otherwise required by Section 24.126.1, each Party will ensure that all of its representatives who receive inquiries regarding the other Party’s services:
39.2.1 38.2.1 Provide the number described in Section 39.1 41 to callers who inquire about the other Party’s services or products; and
39.2.2 38.2.2 Do not in any way disparage or discriminate against the other Party or its products or services.
39.3 38.3 Except as otherwise provided in this Agreement, CLEC shall be the primary point of contact for CLEC's End Users with respect to the services CLEC provides such End Users.
39.4 38.4 CLEC acknowledges that SBC-13STATE AT&T ILLINOIS may, upon End User request, provide services directly to such End User similar to those offered to CLEC under this Agreement.
Appears in 1 contract
Samples: Interconnection and Resale Agreement
Customer Inquiries. 39.1 37.1 Except as otherwise required by Section 24.1, each Party will refer all questions regarding the other Party’s services or products directly to the other Party at a telephone number specified by that Party.
39.2 37.2 Except as otherwise required by Section 24.1, each Party will ensure that all of its representatives who receive inquiries regarding the other Party’s services:
39.2.1 37.2.1 Provide the number described in Section 39.1 38.1 to callers who inquire about the other Party’s services or products; and
39.2.2 37.2.2 Do not in any way disparage or discriminate against the other Party or its products or services.
39.3 37.3 Except as otherwise provided in this Agreement, CLEC shall be the primary point of contact for CLEC's End Users with respect to the services CLEC provides such End Users.
39.4 . Page 58 of 113 37.4 CLEC acknowledges that SBC-13STATE may, upon End User request, provide services directly to such End User similar to those offered to CLEC under this Agreement.
Appears in 1 contract
Samples: Interconnection Agreement
