Customer Inquiries. 40.1 Each Party will refer all questions regarding the other Party’s services or products directly to the other Party at a telephone number specified by that Party. 40.2 Each Party will ensure that all of its representatives who receive inquiries regarding the other Party’s services: 40.2.1 Provide the number described in Section 40.1 to callers who inquire about the other Party’s services or products; and 40.2.2 Do not in any way disparage or discriminate against the other Party or its products or services. 40.3 Except as otherwise provided in this Agreement, MCIm shall be the primary point of contact for MCIm's end user customers with respect to the services MCIm provides such end user customers.
Appears in 9 contracts
Samples: Interconnection Agreement, Interconnection Agreement, Interconnection Agreement
