Customer Satisfaction Indicators (CSI’s) Sample Clauses

Customer Satisfaction Indicators (CSI’s). 3.1. CSI‟s are measurements of performance and are used either to establish benchmarks, to allow comparisons to be made between the performances of various parties carrying out a similar activity, or to set a target performance level. 3.2. In this Framework Agreement, the primary aim of the indicators is to provide the less frequent user with a simple measure of the adequacy of the Estate Services being delivered. The CSI‟s will be measurable, giving Suppliers a regular reminder on key elements of the output required and Government Procurement Service will also be able to use the results as part of their framework review discussions with Suppliers. 3.3. The indicators proposed are high level and designed to cover all Services, leaving room for Customers to add their own, more rigorous measures to suit the job in question.