Common use of CUSTOMER SATISFACTION REQUIREMENT Clause in Contracts

CUSTOMER SATISFACTION REQUIREMENT. Siebel may, at its discretion, survey Customers to determine the level of Customer satisfaction with the Maintenance and Support Services and other services provided by Distributor Siebel shall reasonably determine after consultation with Distributor the questions to be asked in the survey and the measurement scale. If the results of the survey indicate a level of dissatisfaction with Distributor's Customers (e.g. a gap of more than 2 on a 10 point scale in any surveyed category where the gap represents the difference between the importance level to the customer and customer's satisfaction, then (i) Siebel will notify Distributor, (ii) the parties will work together to develop a improvement plan to improve Customer satisfaction. In the event Distributor Customer satisfaction levels fall substantially below Siebel's (i.e. where the difference in the gap is more than 2) for two consecutive calendar quarters after Distributor has received written notice of the deficiency, then Siebel shall have the option to terminate the Agreement for cause upon written notice to Distributor.

CUSTOMER SATISFACTION REQUIREMENT. Siebel may, at its discretion, survey Customers to determine the level of Customer satisfaction with the Maintenance and Support Services and other services provided by Distributor Siebel shall reasonably determine after consultation with Distributor the questions to be asked in the survey and the measurement scale. If the results of the survey indicate a level of dissatisfaction with Distributor's Customers (e.g. a gap of more than 2 on a 10 point scale in any surveyed category where the gap represents the difference between the importance level to the customer and customer's satisfaction, then (i) Siebel will notify Distributor, (ii) the parties will work together to develop a improvement plan to improve Customer satisfaction. In the event Distributor Customer satisfaction levels fall substantially below Siebel's (i.e. where the difference in the gap is more than 2) for two consecutive calendar quarters after Distributor has received written notice of the deficiency, then Siebel shall have the option to terminate the Agreement for cause upon written notice to Distributor.. 3.8