Common use of Customer Service, Dispute Resolution Clause in Contracts

Customer Service, Dispute Resolution. If you have a question about your XOOM charges or service you may visit the website xxx.xxxxxxxxxx.xxx; or you may contact XOOM directly by calling 0-000-000-0000, Monday – Friday 8 (eight) a.m. to 11 (eleven)p.m. EST, Saturday – 9 (nine) a.m. to 7 (seven)p.m. EST, or by sending a letter to: XOOM Energy Ohio, LLC, 00000 Xxxxxxxxxxx Xxxx, Xxxxx 000, Xxxxxxxxxxxx, XX 00000 or by sending an email to xxxxxxxxxxxx@xxxxxxxxxx.xxx. For questions about your local utility bill, please contact your local utility directly. XOOM will refer all complaints to a representative who will use reasonable efforts in good faith to reach a mutually satisfactory solution. If your complaint is not resolved after you have called XOOM and/or your local utility, or for general utility information, you may contact the Public Utility Commission of Ohio (“PUCO”) for assistance by calling 0-000-000-0000 (toll free) M-F 8:00 a.m. – 5:00 p.m. EST or at xxxx://xxx.xxxx.xxxx.xxx. Hearing or speech impaired customers may contact the PUCO via 71-1 (Ohio relay service). The Ohio Consumer’s Counsel (“OCC”) represents residential utility customers in matters before the PUCO. The OCC can be contacted at 0-000-000-0000 (toll free) from 8:00 a.m. - 5:00 p.m. weekdays, or at xxx.xxxxxxx.xxx.