Common use of Customer Service/General Information Clause in Contracts

Customer Service/General Information. If you have questions about your benefits under this agreement, call the Blue Cross & Blue Shield of Rhode Island (BCBSRI) Customer Service Department at (000) 000-0000 or 1-800- 831-2400 or Voice TDD 711. Our normal business hours are Monday - Friday from 8:00 a.m. - 4:30 p.m. If you call after normal business hours, our answering service will take your call. A BCBSRI Customer Service Representative will return your call on the next business day. When you call, please have your member ID number ready. Below are a few examples of when you should call our Customer Service Department:  To learn if a dentist participates with Blue Cross Dental;  To ask questions and get information about your coverage;  To file a complaint;  To find out how to file a written appeal or learn about the status of your appeal;  To obtain pre-determination guidelines for covered dental services provided by a non-network dentist or by a Dental Coast to Coast Network Dentist, you or your dentist can call (000) 000-0000 or 0-000-000-0000 prior to receiving care. To find out all the latest Blue Cross & Blue Shield of Rhode Island news and plan information, visit our web site at xxx.xxxxxx.xxx.

Customer Service/General Information. If you have questions about your benefits under this agreement, call the Blue Cross & Blue Shield of Rhode Island (BCBSRI) Customer Service Department at (000) 000-0000 or 1-800- 831-2400 or Voice TDD 711. Our normal business hours are Monday - Friday from 8:00 a.m. - 4:30 p.m. If you call after normal business hours, our answering service will take your call. A BCBSRI Customer Service Representative will return your call on the next business day. When you call, please have your member ID number ready. Below are a few examples of when you should call our Customer Service Department:  • To learn if a dentist participates with Blue Cross Dental;  • To ask questions and get information about your coverage;  • To file a complaint;  • To find out how to file a written appeal or learn about the status of your appeal;  • To obtain pre-determination guidelines for covered dental services provided by a non-network dentist or by a Dental Coast to Coast Network Dentist, you or your dentist can call (000) 000-0000 or 0-000-000-0000 prior to receiving care. To find out all the latest Blue Cross & Blue Shield of Rhode Island news and plan information, visit our web site at xxx.xxxxxx.xxx.

Customer Service/General Information. If you have questions about your benefits under this agreement, call the Blue Cross & Blue Shield of Rhode Island (BCBSRI) Customer Service Department at (000) 000-0000 or 1-800- 831-2400 or Voice TDD 711. Our normal business hours are Monday - Friday from 8:00 a.m. - 4:30 – 8:00 p.m. If you call after normal business hours, our answering service will take your call. A BCBSRI Customer Service Representative will return your call on the next business day. When you call, please have your member ID number ready. Below are a few examples of when you should call our Customer Service Department:  To learn if a dentist participates with Blue Cross Dental;  To ask questions and get information about your coverage;  To file a complaint;  To find out how to file a written appeal or learn about the status of your appeal;  To obtain pre-determination predetermination guidelines for covered dental services provided by a non-non- network dentist or by a Dental Coast to Coast Network Dentist, you or your dentist can call (000) 000-0000 or 0-000-000-0000 prior to receiving care. To find out all the latest Blue Cross & Blue Shield of Rhode Island news and plan information, visit our web site at xxx.xxxxxx.xxx. You may also visit one of our Blue Stores/walk-in services centers. See our website for specific locations.

Customer Service/General Information. If you have questions about your benefits under this agreement, call the Blue Cross & Blue Shield of Rhode Island (BCBSRI) Customer Service Department at (000) 000-0000 or 1-800- 831-2400 or Voice TDD 711. Our normal business hours are Monday - Friday from 8:00 a.m. - 4:30 p.m. If you call after normal business hours, our answering service will take your call. A BCBSRI Customer Service Representative will return your call on the next business day. When you call, please have your member ID number ready. Below are a few examples of when you should call our Customer Service Department:  To learn if a dentist participates with Blue Cross Dental;  To ask questions and get information about your coverage;  To file a complaint;  To find out how to file a written appeal or learn about the status of your appeal;  To obtain pre-determination guidelines for covered dental services provided by a non-network dentist or by a Dental Coast to Coast Network Dentist, you or your dentist can call (000) 000-0000 or 0-000-000-0000 prior to receiving care. To find out all the latest Blue Cross & Blue Shield of Rhode Island news and plan information, visit our web site at xxx.xxxxxx.xxx. You may also visit one of our Blue Stores/walk-in services centers. See our website for specific locations.