Common use of Customer Service/General Information Clause in Contracts

Customer Service/General Information. If you have questions about your benefits under this agreement, call the Blue Cross & Blue Shield of Rhode Island (BCBSRI) Customer Service Department at (000) 000-0000 or 0-000-000-0000 or Voice TDD 0-000-000-0000. Our normal business hours are Monday - Friday from 8:00 a.m. - 8:00 p.m. If you call after normal business hours, our answering service will take your call. A BCBSRI Customer Service Representative will return your call on the next business day. When you call, please have your member ID number ready. Below are a few examples of when you should call our Customer Service Department: • To learn if a provider participates with Blue Cross & Blue Shield of Rhode Island’s designated BlueCard PPO network; • To learn if a dental provider participates in our local dental network; • To learn about EyeMed Vision Care; • To ask questions and get information about your coverage; • To file a complaint or administrative appeal (See Section 7.2); • To file an appeal about a medical necessity determination or learn about the status of your appeal (See Section 7.3); or • To ask for a HIPAA (Health Insurance Portability and Accountability Act) certificate of creditable coverage (See Section 2.4- When Your Coverage Ends). To find out Blue Cross & Blue Shield of Rhode Island news and plan information, visit our Web site at XXXXXX.xxx. Our medical policies can be found on our website, XXXXXX.xxx. The medical policies are written to help administer benefits for the purpose of claims payment. They are made available to you for informational purposes and are subject to change. Medical policies are not meant to be used as a guide for your medical treatment. Your medical treatment remains a decision made by you with your doctor. If you have any questions about the medical information in our medical policies, we suggest you give a copy of the medical policy to your doctor and talk with your doctor about the policy. Please call our Customer Service Department with any questions you have.

Customer Service/General Information. If you have questions about your benefits under this agreement, call the Blue Cross & Blue Shield of Rhode Island (BCBSRI) Customer Service Department at (000) 000-0000 or 0-000-000-0000 or Voice TDD 0-000-000-0000. Our normal business hours are Monday - Friday from 8:00 a.m. - 8:00 p.m. and Saturday from 8:00 a.m. - 2:00 p.m. If you call after normal business hours, our answering service will take your call. A BCBSRI Customer Service Representative will return your call on the next business day. When you call, please have your member ID number ready. Below are a few examples of when you should call our Customer Service Department: • To learn if a provider participates with Blue Cross & Blue Shield of Rhode Island’s designated BlueCard PPO network; • To learn if a dental provider participates in our local dental network; • To learn about EyeMed Vision Care; • To ask questions and get information about your coverage; • To file a complaint or administrative appeal (See Section 7.2); • To file an appeal about a medical necessity determination or learn about the status of your appeal (See Section 7.3); or • To ask for a HIPAA (Health Insurance Portability and Accountability Act) certificate of creditable coverage (See Section 2.4- When Your Coverage Ends). To find out Blue Cross & Blue Shield of Rhode Island news and plan information, visit our Web site at XXXXXX.xxx. Our medical policies can be found on our website, XXXXXX.xxx. The medical policies are written to help administer benefits for the purpose of claims payment. They are made available to you for informational purposes and are subject to change. Medical policies are not meant to be used as a guide for your medical treatment. Your medical treatment remains a decision made by you with your doctor. If you have any questions about the medical information in our medical policies, we suggest you give a copy of the medical policy to your doctor and talk with your doctor about the policy. Please call our Customer Service Department with any questions you have.

Customer Service/General Information. If you have questions about your benefits under this agreement, call the Blue Cross & Blue Shield of Rhode Island (BCBSRI) Customer Service Department at (000) 000-0000 or 01-000800- 639-000-0000 2227 or Voice TDD 0-000-000-0000. Our normal business hours are Monday - Friday from 8:00 a.m. - 8:00 p.m. If you call after normal business hours, our answering service will take your call. A BCBSRI Customer Service Representative will return your call on the next business day. When you call, please have your member ID number ready. Below are a few examples of when you should call our Customer Service Department: • To learn if a provider participates with Blue Cross & Blue Shield of Rhode Island’s designated BlueCard PPO network; • To learn if a dental provider participates in our local dental network; • To learn about EyeMed Vision Care; • To ask questions and get information about your coverage; • To file a complaint or administrative appeal (See Section 7.2); • To file an appeal about a medical necessity determination or learn about the status of your appeal (See Section 7.3); or • To ask for a HIPAA (Health Insurance Portability and Accountability Act) certificate of creditable coverage (See Section 2.4- 2.4 - When Your Coverage Ends). To find out Blue Cross & Blue Shield of Rhode Island news and plan information, visit our Web site at XXXXXX.xxx. Our medical policies can be found on our website, XXXXXX.xxx. The medical policies are written to help administer benefits for the purpose of claims payment. They are made available to you for informational purposes and are subject to change. Medical policies are not meant to be used as a guide for your medical treatment. Your medical treatment remains a decision made by you with your doctor. If you have any questions about the medical information in our medical policies, we suggest you give a copy of the medical policy to your doctor and talk with your doctor about the policy. Please call our Customer Service Department with any questions you have.

Customer Service/General Information. If you have questions about your benefits under this agreement, call the Blue Cross & Blue Shield of Rhode Island (BCBSRI) Customer Service Department at (000) 000-0000 or 0-000-000-0000 or Voice TDD 0-000-000-0000. Our normal business hours are Monday - Friday from 8:00 a.m. - 8:00 p.m. If you call after normal business hours, our answering service will take your call. A BCBSRI Customer Service Representative will return your call on the next business day. When you call, please have your member ID number ready. Below are a few examples of when you should call our Customer Service Department: • To learn if a provider participates with Blue Cross & Blue Shield of Rhode Island’s designated BlueCard PPO network; • To learn if a dental provider participates in our local dental network; • To learn about EyeMed Vision CareEyeMed; • To ask questions and get information about your coverage; • To file a complaint or administrative appeal (See Section 7.2); • To file an appeal about a medical necessity determination or learn about the status of your appeal (See Section 7.3); or • To ask for a HIPAA (Health Insurance Portability and Accountability Act) certificate of creditable coverage (See Section 2.4- When Your Coverage Ends). To find out Blue Cross & Blue Shield of Rhode Island news and plan information, visit our Web site at XXXXXX.xxx. Our medical policies can be found on our website, XXXXXX.xxx. The medical policies are written to help administer benefits for the purpose of claims payment. They are made available to you for informational purposes and are subject to change. Medical policies are not meant to be used as a guide for your medical treatment. Your medical treatment remains a decision made by you with your doctor. If you have any questions about the medical information in our medical policies, we suggest you give a copy of the medical policy to your doctor and talk with your doctor about the policy. Please call our Customer Service Department with any questions you have.