Common use of Customers Eligible to Request Service Clause in Contracts

Customers Eligible to Request Service. Department Chairs with approval from Deans, Senior Administration with final approval from the Xxxxxxx and VP for Finance required Core Services Specifics:  Design, installation, programming, maintenance, training and support of classrooms and conference rooms across campus  Maintain and support classroom technology in general classrooms. Upgrades will be funded through the Student Technology Fee  Provide support and technical training to instructors  Provide a help line phone in classrooms for emergency support before or during class  Report maintenance room issues (other than technology) to Facilities  Research technology to augment functionality and capabilities of learning spacing  Maintain inventory and audit equipment installed in classrooms  Develop means and methods to adapt new and old technology to work together  Consult and provide project management to IT Teams and Colleges  Provide AV equipment for checkout to faculty/staff Recharge Services: N/A Premium Services: Labor for additional services for enhanced and department classrooms Service: Classroom Support & Learning Spaces Contact: Xxx Xxxxx, Manager, Classroom Support Web address: xxxxx://XXX.xxx/uit Brief Description: Provide classroom and learning spaces support and technical training to the instructors who utilize them. Customers Eligible to Request Service: Faculty, staff Core Services Specifics:  Provide technology support to general classrooms  Report maintenance issues (other than technology) to Facilities  Provide AV equipment for checkout to faculty/staff  Provide a help line phone in general classrooms for emergency support before or during class Recharge Services: N/A Premium Services: N/A Service: Audio and Visual Support and Procurement Contact: Xxx Xxxxx, Manager, Classroom Support Web address: xxxxx://XXX.xxx/uit Brief Description: Provide audio/visual equipment support for eligible customers. Customers Eligible to Request Service: Staff, faculty and students in service and primary units (with the exception of School of Medicine and Health Sciences, College of Engineering, Energy & Environmental Research Center, and Xxxx X. Xxxxxxx School of Aerospace Sciences) Core Services Specifics:  Research, recommend, procure, and install audio/visual equipment  Operate, maintain, modify, and upgrade public address and audio/visual systems  High level audio/visual troubleshooting  Setup sound systems  Assist clients/presenters with computer setup for activities  Troubleshoot and support digital signage  Create and review documentation on systems and processes - Delivery of service: In-person, remote sessions, phone, and email - Response times: 2 business days  Resolution times dependent upon nature/severity of problem Recharge Services: N/A Premium Services: N/A Service: Service Desk/Tech Support Contact: Xxxx Xxxxxxxxx - Lead Student Services Xxxxx Xxxxxxx – Manager, Helpdesk Web address: xxxxx://XXX.xxx/UIT Brief Description: Apple / Dell Warranty Services for personal computers, Makerspace Services. Customers Eligible to Request Service: Faculty, staff, students Core Services Specifics:  Apple, Dell Warranty Services  3D Printing/Makerspace Services Recharge Services: Users pay for material costs or any needed parts on out of warranty devices. Premium Services: N/A Service: Help Desk/Tech Support Contact: Xxxxxx Xxxxxx – Lead User Support Specialist Xxxxx Xxxxxxx – Manager, Help Desk Web address: xxxxx://XXX.xxx/UIT Brief Description: Support via Chat, Phone, Support Tickets and email Main UND Tech Support Help Desk (701-777-2222) Monday through Thursday: 8:00 a.m. – 8:00 p.m. CST Friday: 8:00 a.m. – 4:30 p.m. CST Saturday: 12:00 p.m. - 4:00 p.m. CST Sunday: 4:00 p.m. – 8:00 p.m. CST

Customers Eligible to Request Service. Department Chairs with approval from Deans, Senior Administration with final approval from the Xxxxxxx and VP for Finance required Core Services Specifics:  • Design, installation, programming, maintenance, training and support of classrooms and conference rooms across campus  • Maintain and support classroom technology in general classrooms. Upgrades will be funded through the Student Technology Fee  • Provide support and technical training to instructors  • Provide a help line phone in classrooms for emergency support before or during class  • Report maintenance room issues (other than technology) to Facilities  • Research technology to augment functionality and capabilities of learning spacing  • Maintain inventory and audit equipment installed in classrooms  • Develop means and methods to adapt new and old technology to work together  • Consult and provide project management to IT Teams and Colleges  • Provide AV equipment for checkout to faculty/staff Recharge Services: N/A Premium Services: Labor for additional services for enhanced and department classrooms Service: Classroom Support & Learning Spaces Contact: Xxx Xxxxx, Manager, Classroom Support Web address: xxxxx://XXX.xxx/uit Brief Description: Provide classroom and learning spaces support and technical training to the instructors who utilize them. Customers Eligible to Request Service: Faculty, staff Core Services Specifics:  • Provide technology support to general classrooms  • Report maintenance issues (other than technology) to Facilities  • Provide AV equipment for checkout to faculty/staff  • Provide a help line phone in general classrooms for emergency support before or during class Recharge Services: N/A Premium Services: N/A Service: Audio and Visual Support and Procurement Contact: Xxx Xxxxx, Manager, Classroom Support Web address: xxxxx://XXX.xxx/uit Brief Description: Provide audio/visual equipment support for eligible customers. Customers Eligible to Request Service: Staff, faculty and students in service and primary units (with the exception of School of Medicine and Health Sciences, College of Engineering, Energy & Environmental Research Center, and Xxxx X. Xxxxxxx School of Aerospace Sciences) Core Services Specifics:  • Research, recommend, procure, and install audio/visual equipment  • Operate, maintain, modify, and upgrade public address and audio/visual systems  • High level audio/visual troubleshooting  • Setup sound systems  • Assist clients/presenters with computer setup for activities  • Troubleshoot and support digital signage  • Create and review documentation on systems and processes - Delivery of service: In-person, remote sessions, phone, and email - Response times: 2 business days  • Resolution times dependent upon nature/severity of problem Recharge Services: N/A Premium Services: N/A Service: Service Desk/Tech Support Contact: Xxxx Xxxxxxxxx - Lead Student Services Xxxxx Xxxxxxx – Manager, Helpdesk Web address: xxxxx://XXX.xxx/UIT Brief Description: Apple / Dell Warranty Services for personal computers, Makerspace Services. Customers Eligible to Request Service: Faculty, staff, students Core Services Specifics:  • Apple, Dell Warranty Services  • 3D Printing/Makerspace Services Recharge Services: Users pay for material costs or any needed parts on out of warranty devices. Premium Services: N/A Service: Help Desk/Tech Support Contact: Xxxxxx Xxxxxx – Lead User Support Specialist Xxxxx Xxxxxxx – Manager, Help Desk Web address: xxxxx://XXX.xxx/UIT Brief Description: Support via Chat, Phone, Support Tickets and email Main UND Tech Support Help Desk (701-777-2222) Monday through Thursday: 8:00 a.m. – 8:00 p.m. CST Friday: 8:00 a.m. – 4:30 p.m. CST Saturday: 12:00 p.m. - 4:00 p.m. CST Sunday: 4:00 p.m. – 8:00 p.m. CST

Customers Eligible to Request Service. Department Chairs with approval from DeansFaculty, Senior Administration with final approval from the Xxxxxxx and VP Staff, Students How is Service Requested: In general, request for Finance required Core Services Specifics:  Designnew services, installationenhancements, programmingtrouble resolution, maintenance, training and support etc. are made via one of classrooms and conference rooms across campus  Maintain and support classroom technology in general classrooms. Upgrades will be funded through the Student Technology Fee  Provide support and technical training to instructors  Provide a help line phone in classrooms for emergency support before several Steering Committees / Advisory Groups or during class  Report maintenance room issues (other than technology) to Facilities  Research technology to augment functionality and capabilities of learning spacing  Maintain inventory and audit equipment installed in classrooms  Develop means and methods to adapt new and old technology to work together  Consult and provide project management to IT Teams and Colleges  Provide AV equipment for checkout to faculty/staff Recharge Services: N/A Premium Services: Labor for additional services for enhanced and department classrooms Service: Classroom Support & Learning Spaces Contact: Xxx Xxxxx, Manager, Classroom Support Web address: xxxxx://XXX.xxx/uit Brief Description: Provide classroom and learning spaces support and technical training directly to the instructors who utilize themcampus CIO (see below). Customers Eligible to The following systems are supported by the Enterprise Application Development Group (there are other relatively minor systems that are also maintained by this group). Human Resources  Recruitment Systems  Classification Systems  Job Description Systems  Learning Management Systems  Employee Profile Tool  Other Tools Academic Systems  Graduate Student Information / Applications System  Enrollment Graduate Student Management System  Online Instructor Evaluation System  Online Grade Submission System  Course Request Service: Facultyand Management System  Other Tools Financial Services  PeopleSoft Financial, staff Core Services Specifics:  Provide technology support to general classrooms  Report maintenance issues (other than technology) to Facilities  Provide AV equipment for checkout to faculty/staff  Provide a help line phone in general classrooms for emergency support before or during class Recharge Services: N/A Premium Services: N/A Service: Audio and Visual Support and Procurement Contact: Xxx Xxxxx, Manager, Classroom Support Web address: xxxxx://XXX.xxx/uit Brief Description: Provide audio/visual equipment support for eligible customers. Customers Eligible to Request Service: Staff, faculty and students in service and primary units (with the exception of School of Medicine and Health Sciences, College of Engineering, Energy & Environmental Research CenterBudgetary, and Xxxx X. Xxxxxxx School Accounts Payable System  Payment / Direct Deposit Processing (including electronic invoicing)  Extramural Billing  Journaling and Cost Transfers  Chart of Aerospace SciencesAccount Maintenance and Attribute System  PeopleSoft Based Reporting  Post Audit Notification System  Ledger Reconciliation and Storage System  Cash Reconciliation and Reporting System  Other Tools Payroll  Time and Attendance Reporting  Weekly and Biweekly Payroll (in partnership with UCOP) Core Procurement  Purchasing System  Financial System Integration (e.g. encumbrance processing)  Business to Business Procurement (Sciquest)  Procard System  Other Tools General Campus Work Order / Business Process  Campus Mail Services Specifics: System **  Research, recommend, procure, Printing and install audio/visual equipment Reprographics **  Operate, maintain, modify, Fleet Services **  Physical Plant  Travel  Business / Entertainment Reimbursement  Communications (Telephone / Data) Management System  Emergency Notification System  Other Tools Academic Personnel  Academic Personnel Merit and upgrade public address Promotion System (eFile)  ACAPER (campus academic personnel database)  Academic Recruitment  Academic Document Storage / Management System  Other Tools Research Administration  Coeus Research Administration Database / Application  eAward System (award notification / financial system integration)  eCAF (campus approval for extramural fund proposals)  Cayuse (cloud budgeting tool)  Pre-Award Review and audio/visual systems Processing Tool  High level audio/visual troubleshooting Other Tools Post Award Support  Setup sound systems Principal Investigator Web Reporting System  Assist clients/presenters with computer setup for activities Annual Extramural Fund Salary Certification System  Troubleshoot Other Tools Data Marts and support digital signage Reporting Tools  Create Payroll Expense  Human Resources  Financial and review documentation on systems Budgetary  Space  Course Information and processes - Delivery of service: In-person, remote sessions, phone, Reporting  Student Information Please note all applications / tools generally have a system specific query and email - Response times: 2 business days reporting system Foundational Systems  Resolution times dependent upon nature/severity of problem Recharge Services: N/A Premium Services: N/A Service: Service Desk/Tech Support Contact: Xxxx Xxxxxxxxx - Lead Student Services Xxxxx Xxxxxxx – Manager, Helpdesk Web address: xxxxx://XXX.xxx/UIT Brief Description: Apple / Dell Warranty Services for personal computers, Makerspace Services. Customers Eligible to Request Service: Faculty, staff, students Core Services Specifics: Portals  Apple, Dell Warranty Services  3D Printing/Makerspace Services Recharge Services: Users pay for material costs or any needed parts on out of warranty devices. Premium Services: N/A Service: Help Desk/Tech Support Contact: Xxxxxx Xxxxxx – Lead User Support Specialist Xxxxx Xxxxxxx – Manager, Help Desk Web address: xxxxx://XXX.xxx/UIT Brief Description: Support via Chat, Phone, Support Tickets and email Main UND Tech Support Help Desk (701-777-2222) Monday through Thursday: 8:00 a.m. – 8:00 p.m. CST Friday: 8:00 a.m. – 4:30 p.m. CST Saturday: 12:00 p.m. - 4:00 p.m. CST Sunday: 4:00 p.m. – 8:00 p.m. CSTEnterprise Access Control Systems 

Customers Eligible to Request Service. Department Chairs with approval from Deans, Senior Administration with final approval from the Xxxxxxx All students may apply—applicants must meet Air Force medical standards and VP for Finance required pass a security clearance investigation / background check prior to program completion. Core Services Specifics:  Design, installation, programming, maintenance, training • Administration: Manages and support of classrooms and conference rooms across campus  Maintain and support classroom technology in general classrooms. Upgrades will be funded through the Student Technology Fee  Provide support and technical training to instructors  Provide a help line phone in classrooms for emergency support before or during class  Report maintenance room issues (other than technology) to Facilities  Research technology to augment functionality and capabilities of learning spacing  Maintain inventory and audit equipment installed in classrooms  Develop means and methods to adapt new and old technology to work together  Consult and provide project management to IT Teams and Colleges  Provide AV equipment for checkout to supports 6 core AF-ROTC faculty/staff Recharge Servicesand affiliated instructors; provides leadership and administration for recruitment, advising, and instruction for 100 students. • Student support: N/A Premium ServicesCoordinates, funds and oversees ~50 student immersion/ training trips per academic year; supports student events with honor guard / flag presentations. • Student applications for national scholarships: Labor Encourages and supports applications to national scholarships, including Critical Language, STEM and Pilot Pipeline Scholarships—admin scholarship and stipend funds. • Faculty support: Leads workshops and provides support for additional services affiliated faculty regarding AF-ROTC program incentives and career opportunities. • Leads civic involvement program, building partnerships with local Military Affairs Committee within the Chamber of Commerce and with city officials to provide support for enhanced student and department classrooms Service: Classroom Support & Learning Spaces Contact: Xxx Xxxxx, Manager, Classroom Support Web address: xxxxx://XXX.xxx/uit Brief Description: Provide classroom and learning spaces support and technical training faculty. AF- ROTC students contribute approximately 1,000 hours of service to the instructors who utilize themcommunity annually (Color Guard, Adopt a Highway, Ruck for Recovery, etc.) • Leadership training: faculty and students delve into theory and application each week throughout the student’s entire academic journey. Customers Eligible to Request Service: Faculty, staff Core Services Specifics:  Provide technology support to general classrooms  Report maintenance issues (other than technology) to Facilities  Provide AV equipment Weekly Laboratories on leadership and physical fitness training develop top notch civic servants for checkout to faculty/staff  Provide a help line phone in general classrooms for emergency support before or during class our community and nation. Recharge Services: N/A Premium Services: N/A ServiceName of Service Unit: Audio and Visual Support and Procurement UND Army ROTC Contact: Xxx XxxxxColonel Xxxxx X. Xxxxxx, Manager, Classroom Support Professor of Military Science Web address: xxxxx://XXX.xxx/uit xxxxx://XXX.xxx/student-life/army-rotc/index.html/ Brief Description: Provide audio/visual equipment support Army ROTC offers college elective courses for eligible customersundergraduate and graduate students that teaches leadership and provides leadership training for success in any career field. Courses take place both in the classroom and in the field. Students have opportunities to compete for 2, 3, and 4-year merit-based scholarships. Enrolling in Army ROTC courses is NOT joining the Army. Customers Eligible to Request Service: Staff, faculty UND main campus enrolled undergraduate and students in service and primary units (with the exception of School of Medicine and Health Sciences, College of Engineering, Energy & Environmental Research Center, and Xxxx X. Xxxxxxx School of Aerospace Sciences) graduate students. Core Services Specifics:  Research• Administration: Manages and supports 4 military faculty, recommend1 recruiting and scholarship officer, procure1 human resource officer, and install audio/visual equipment  Operate, maintain, modify1 supply technician, and upgrade public address 1 UND administrative officer. Provides leadership and audio/visual systems  High level audio/visual troubleshooting  Setup sound systems  Assist clients/presenters with computer setup administration for activities  Troubleshoot and support digital signage  Create and review documentation on systems and processes - Delivery of service: In-personrecruitment, remote sessionsretention, phoneadvising, instruction, and email - Response timesadventure training for approximately 75 students enrolled in Army ROTC. • Curriculum: 2 business days  Resolution times dependent upon natureo Basic course typically takes place during the first two years of college. It involves a twice a week lecture, a once a week lab, and a three day a week military conditioning class each semester along with adventure training. o Advanced course typically takes place during the last two years of college. It involves a twice a week lecture, a once-a-week lab, and a four day a week military conditioning class each semester along with field training exercises, and summer leadership camp. • Works with each academic colleges to plan, program, and monitor progress of students toward degree completion and graduation date. Works with admissions, financial aid, and housing to recruit, retain, and bring national scholarship winners to UND. • Works with Enrollment Management and Student Success to improve retention and persistence for first year students. • Works individually with faculty on the matching of academic plan proposals to degree requirements and ensure each semester's course offerings include a range of options for our students; responsible for validation and revalidation paperwork. • Student applications for national and merit-based scholarships: Encourages and supports applications to national scholarships that help bring distinction to students and UND. • Faculty support: In coordination with Strategic Goal #6, Me2, and Student Academic Success & Career Engagement provides advisement and implementation of high-impact practices. • Leads civic education program, building partnerships with local agencies and city officials and provide support for faculty developing service-learning or community-based learning opportunities in their ROTC courses; ROTC students contribute approximately 5,000 hours of service to the community annually. • Student advising: Provides academic-year advisement for a minimum of 75 students; provides faculty/severity of problem staff support for two ROTC student organizations (Raiders Club and Varsity Ranger Challenge). • Retention: Provides freshman orientation series to promote student retention and success as they transition to the university community; serves as liaison for the ROTC Living Learning Community serving approximately 30-40 students with 4-8 special events annually and coordinates approximately 2-4 extracurricular ROTC activities to attract and retain students. Recharge Services: N/A Premium Services: N/A ServiceName of Service Unit: Service Desk/Tech Support Essential Studies Contact: Xxxx Xxxxxxxxx - Lead Student Services Xxxxx Xxxxxxx – ManagerXxxxx, Helpdesk Director Web address: xxxxx://XXX.xxx/UIT xxxxx://XXX.xxx/academics/essential-studies/ Brief Description: Apple / Dell Warranty Services Provides leadership and vision for personal computersthe Essential Studies (ES) program, Makerspace Serviceswhich is UND’s general education program that all undergraduate students are required to complete at UND. ES is the largest academic program on campus. Customers Eligible to Request Service: FacultyAll UND departments, staff, faculty and students Core Services Specifics:  Apple• Coordinates and implements the Essential Studies Program in collaboration with the ES Committee. • Assesses Essential Studies Learning Outcomes in collaboration with the Director of Institutional Effectiveness & Accreditation, Dell Warranty Services  3D Printing/Makerspace Services the ES and Assessment Committees, faculty teaching ES courses, and other faculty volunteers. • Works with faculty, chairs, and deans to ensure that optimal number of ES courses will be offered each semester, on campus and online, in relation to ES goals and requirements, and university retention, persistence, and completion goals. • Works with departments to educate and support their students, chairs, faculty, and advisors about the validation & revalidation of ES courses. Works with the ES Committee to support a positive and effective process for the ES validations and revalidations. • Communicates with faculty teaching ES courses and students taking ES courses about the ES Program’s goals and intent, as well as the role the education provided by the ES Program plays for students after graduation – such as in their professional, civic, and personal lives. • Works directly with students who have advising questions, concerns and petitions regarding Essential Studies requirements. • Serves as ES liaison to academic units and leadership throughout the university, and to support units, including TTaDA, Student Affairs, Registrar's Office, and Enrollment Services. Recharge Services: Users pay for material costs or any needed parts on out of warranty devices. N/A Premium Services: N/A ServiceName of Service Unit: Help Desk/Tech Support Honors Program Contact: Xxxxxx Xxxxxx – Lead User Support Specialist Xxxxx Xxxxxxx – ManagerXxxxxxx-Xxxxx, Help Desk Director Web address: xxxxx://XXX.xxx/UIT xxxxx://XXX.xxx/academics/honors-program/ Brief Description: Support via ChatProvides support for students enrolled in the Honors program through oversight of administration, Phonecurriculum, Support Tickets student and email Main faculty support. • Recruits 200 new students to UND Tech Support Help Desk through the University Honors Program. • Provides a minimum of 40 SCH to students of the University Honors Program. • Provides retention experiences to honors students through advising, study abroad, residence hall, and other programming. Customers Eligible to Request Service: Honors students, faculty Core Services Specifics: • Administration: Manages and supports 4 core Honors faculty/staff and affiliated instructors; provides leadership and administration for recruitment, advising, instruction, and retention efforts for 600 students in Honors who typically double major. • Curriculum: Works individually with faculty (701approximately 18 per year) on the matching of course proposals to appropriate ES categories, and ensures each semester's course offerings include a range of ES and disciplinary options for our students; responsible for validation and revalidation paperwork for HON courses. • Student support: Coordinates and oversees up to 50 undergraduate senior projects per academic year; these are high-777impact practices that serve to retain students at UND. • Student applications for national scholarships: In collaboration with Fellowship Coordinator, encourages and supports applications to national scholarships, including the Truman, Fulbright, Critical Language Scholarships that help bring distinction to students and UND. • Faculty support: In collaboration with TTaDA, leads workshops and provides support for affiliated faculty regarding Honors pedagogy and the implementation of high-2222impact practices, including teaching abroad opportunities. • Leads civic education program through HON 260, building partnerships with local agencies and city officials and provides support for faculty developing service-learning or community-based learning opportunities in their Honors courses; Honors students contribute approximately 5,000 hours of service to the community annually. • Student advising: Provides academic-year advisement for a minimum of 200 students; provides faculty/staff support for one Honors student organization (HPSO). • Retention: Provides freshman orientation to promote student retention and success as they transition to the university community; coordinates approximately 8-10 extracurricular Honors activities to attract and retain students; offers Honors tuition waivers to at least 50 new students each year; collaborates with departments/majors (e.g., engineering and nursing) Monday to provide clear pathways for students to complete majors with honors status; and offers a workshop series aimed at developing students’ competitiveness for scholarship/fellowships, as well as cultivating balance between work and life. • Recruitment: Hosts one “Honors Preview Day” event in which approximately 100 students experience UND student life through Thursdaymodel courses, tours, and advising from honors director, staff, and faculty. • Staffs tables at New Student Orientation week in July, Fall Open Houses, and Admitted Student days in Spring. Recharge Services: 8:00 a.m. – 8:00 p.m. CST FridayN/A Premium Services: 8:00 a.m. – 4:30 p.m. CST SaturdayN/A Name of Service Unit: 12:00 p.m. - 4:00 p.m. CST SundayInternational Center Contact: 4:00 p.m. – 8:00 p.m. CSTXxx Xxxx, Assistant Director Web address: xxxxx://XXX.xxx/academics/international-center/ Brief Description: The International Center is focused on building connections with students, faculty, staff, and the community to encourage appreciation of and support for International students and education abroad opportunities. Customers Eligible to Request Service: Students, prospective students, staff, faculty Core Services Specifics: • International Affairs Administration: Provides leadership, management of 4 FTE and 3 students, and administration for advising, programming, and other internationalization efforts in alignment with the UND Strategic plan. • International Student Advising: Provides services necessary to accept and enroll international students through compliance and interpretation of regulations and maintenance of appropriate forms. Provides approximately 115 international students with orientation; provides international students and departments with support for various academic request including, but not limited to, applications for reduced course load, applications for Curricular Practical Training (CPT) and Optional Practical Training (OPT), and transfer of records in and out of UND. • International Student Programming: Develops and provides programming to help retain international students including more than 10 events annually. • International Scholar Advising: Processes and advises on F and J visas. Provides support to academic departments to fulfill the requirements of the Department of State and provides welcome letter, copy of State’s brochure, appropriate forms, instructions for payment, and other matters per regulation.

Customers Eligible to Request Service. Department Chairs with approval from Deans, Senior Administration with final Final approval from the Xxxxxxx and VP for Finance required Core Services Specifics:  Design, installation, programming, maintenance, training and support of classrooms the 150 Smart Classrooms and conference rooms across campus campus.  Maintain and support classroom technology in general the 50 basic classrooms. Upgrades will be funded through the Student Technology Fee Fee.  Provide support and technical training to instructors  Provide a help line phone in classrooms all Smart Classrooms for emergency support before or during class  Report maintenance room issues (other than technology) to Facilities  Research technology to augment which will increase the functionality and capabilities of our learning spacing spacing.  Maintain inventory and audit equipment installed in classrooms UIT supported classrooms.  Develop means and methods to adapt new and old technology to work together together.  Consult and provide project management to IT Teams and Colleges  Provide AV equipment for checkout to faculty/staff Recharge Services: N/A Level III IVN Events (to be phased out in FY19) Premium Services: Labor for additional services for enhanced and department classrooms Service: Classroom Support & Learning Spaces Contact: Xxx Xxxxx, ManagerXxxxx Xxxx, Classroom Support Design Specialist Web address: xxxxx://XXX.xxx/uit xxxx://XXX.xxx/tech-support Brief Description: Provide classroom and learning spaces support and technical training to the instructors who utilize them. Customers Eligible to Request Service: Faculty, staff Core Services Specifics:  Provide technology support to general classrooms Support 150 Smart Classrooms and 50 basic classrooms.  Report maintenance issues (other than technology) to Facilities Facilities.  Provide AV equipment for checkout to faculty/staff staff.  Provide a help line phone in general classrooms all Smart Classrooms for emergency support before or during class class. Recharge Services: N/A Premium Services: N/A Service: Audio and Visual Support and Procurement Contact: Xxx XxxxxXxxxx Xxxxxxx, Manager, Classroom IT Support Coordinator Web address: xxxxx://XXX.xxx/uit xxxx://XXX.xxx/as-technology/ Brief Description: Provide audio/visual equipment support for eligible customers. customers Customers Eligible to Request Service: Staff, faculty and students in service and primary units (with the exception of who provide their own technology staff including the School of Medicine and Health Sciences, College of Engineering, Energy & Environmental Research Center, College of Nursing and Professional Disciplines, School of Law, Xxxx X. Xxxxxxx School of Aerospace Sciences) Core Services Specifics:  Research, recommend, procure, and install audio/visual equipment  Operate, maintain, modify, and upgrade public address and audio/visual systems  High level audio/visual troubleshooting  Setup sound systems  Assist clients/presenters with computer setup for activities  Troubleshoot and support digital signage  Create and review documentation on systems and processes - Delivery of service: In-person, remote sessions, phone, and email - Response times: 2 business days  - Resolution times dependent upon nature/severity of problem Recharge Services: N/A Premium Services: N/A Service: Service Desk/Tech Support Desk Contact: Xxxx Xxxxxxxxx - Lead Student Services Xxxxx Xxxxxxx – ManagerXxxxx, Helpdesk Desktop Support Web address: xxxxx://XXX.xxx/UIT xxxx://XXX.xxx/tech-support Brief Description: Apple / Dell Warranty Services for personal computers, Makerspace Services. computers Customers Eligible to Request Service: Faculty, staff, students Core Services Specifics:  Apple, Dell Warranty Services  3D Printing/Makerspace Services Recharge Services: Users pay for material costs or any needed parts on out of warranty devices. Premium Services: N/A Service: Help Desk/Desk and Tech Support Contact: Xxxxxx Xxxxxx – Lead User Support Specialist Xxxxx Xxxxxxx – ManagerXxxxxxxxxxx, Senior Help Desk Technician Web address: xxxxx://XXX.xxx/UIT xxxx://XXX.xxx/tech-support Brief Description: Support Tier 1-2 support via Chat, Phone, Support Tickets and email Main UND Tech Support Help Desk (701000-777000-22220000) Monday through Thursday: 8:00 a.m. – 8:00 10:00 p.m. CST Friday: 8:00 a.m. – 4:30 p.m. CST Saturday: 12:00 p.m. 9:00 a.m. - 4:00 p.m. CST Sunday: 4:00 3:00 p.m. – 8:00 10:00 p.m. CST