Database Software Support and Operations Sample Clauses

Database Software Support and Operations a. Vendor will: (1) install, upgrade and maintain the Database Systems Software and associated utilities on all managed servers per ACI’s requirements; (2) manage database subsystem resource availability; (3) execute backup and recovery procedures, as required, for database subsystem resources; (4) provide database subsystem status, as requested; and (5) provide reports on database availability, utilization and performance, including trending, on a monthly basis, with trend analysis of the data for the past 13 months in accordance with Schedule R (Reports), to support ACI reporting as needed. Confidential Exhibit A-5 — Server Systems Management Services b. ACI will: (1) provide requirements and approval for handling all planned and unplanned outages affecting the database environment including review, approval, communication and proper documentation; and (2) notify Vendor of any planned or emergency changes to ACI’s environment affecting Vendor’s provision of the Services.