Days of Effective Date. A “Return” is defined as a Customer’s request to cancel the Program within 30 days of the Program Effective Date (defined in Section 6). Customer must deliver to Staymobile a written request to cancel the plan and will receive a refund of the Program Fee subject to the following: 1. If a Protective Case was purchased, the Protective Case and any other protective accessories must be returned in the original packaging to be eligible for a refund. The refund will be net of a $5 service fee per Protective Case returned inclusive of all protective accessories. 2. If a Protective Case or any other protective accessories were installed on the Customer Device there will be no refund. 3. If a Protective Case was purchased with any customer-specific features (logo or other unique markings) there will be no refund. 4. A Return will not be approved if any services in Paragraph 3 have been performed. 5. If the Program was purchased without a Protective Case and no services in Paragraph 3 have been performed, Customer will receive a full refund net of a $5 service fee.
Appears in 2 contracts
Samples: Connectivity Program Agreement, Connectivity Program Agreement
Days of Effective Date. A “Return” is defined as a Customer’s request to cancel the Program within 30 days of the Program Effective Date (defined in Section 6). Customer must deliver to Staymobile a written request to cancel the plan and will receive a refund of the Program Fee subject to the following:
1. If a Protective Case was purchasedreceived, the Protective Case and any other protective accessories must be returned in the original packaging to be eligible for a refundpackaging. The refund will be net of a $5 service fee per Protective Case returned inclusive of all protective accessories.
2. If a Protective Case or any other protective accessories were installed on the Customer Device there will be no refund.
3. If a Protective Case was purchased requested and received with any customer-specific features (logo or other unique markings) there will be no refund.
4. A Return will not be approved if any services in Paragraph 3 have been performed.
5. If the Program was purchased without a and no Protective Case was provided and no services in Paragraph 3 have been performed, Customer will receive a full refund net of a $5 service fee.
Appears in 2 contracts
Samples: Connectivity Program Agreement, Connectivity Program Agreement