Declarations, instructions and consents of the client. 11.3.1 Contacting the Bank via the phone, following the undergoing of relevant identification/ verification procedures, the Customer assigns to the Bank and provides the Bank with the following rights: 11.3.1.1 provide with the information on the client’s accounts; 11.3.1.2 carry out banking operation upon the client’s relevant instructions within the limits established for telephone services. 11.3.2 By this Agreement the Customer expresses his/her consent that any telephone conversation carried out with the Customer (including his/her any request/ statement on receiving Bank information, registration for the use of banking services, making changes to the registered data, receiving Bank (including credit) products or/and carrying out transaction) to be recorded in the electronic database of the Bank and in case of dispute, such recording to have power of evidence (to be used as an evidence). Recording of the telephone conversation is considered as the property of the Bank and within the period of three years after its recording the Bank is obligated to share the recording with the Customer in the form acceptable for the Bank no later than 15 (fifteen) calendar days following receiving the written request on the above from the Customer. 11.3.3 Bank has right to contact the Customer on the phone registered with the Bank with the objective to provide service or/and to offer product(s) (including credit products) and to register such products or/and to offer the Customer to record his/her voice for provision of service envisaged under the article 11 of the present Agreement. 11.3.4 The client is entitled 11.3.4.1 At any time Customer has right to request the Bank to stop contacting him/her on the phone for provision of Bank service or/and offering and registration of the product(s) or reject future use of his/her voice. For the registration of the above request, Customer shall carry out one of the following actions: 11.3.4.1.1 To visit the branch of the bank; 11.3.4.1.2 To verify the demand with the telephone service-center; 11.3.4.1.3 By means of the internet bank to send to the bank notifications from the relevant personal parameters page.
Appears in 7 contracts
Samples: Banking Operations Agreement, Banking Operations Agreement, Banking Operations Agreement
Declarations, instructions and consents of the client. 11.3.1 Contacting the Bank via the phone, following the undergoing of relevant identification/ verification procedures, the Customer assigns to the Bank and provides the Bank with the following rights:
11.3.1.1 provide with the information on the client’s accounts;
11.3.1.2 carry out banking operation upon the client’s relevant instructions within the limits established for telephone services.
11.3.2 By this Agreement the Customer expresses his/her consent that any telephone conversation carried out with the Customer (including his/her any request/ statement on receiving Bank information, registration for the use of banking services, making changes to the registered data, receiving Bank (including credit) products or/and carrying out transaction) to be recorded in the electronic database of the Bank and in case of dispute, such recording to have power of evidence (to be used as an evidence). Recording of the telephone conversation is considered as the property of the Bank and within the period of three years after its recording the Bank is obligated to share the recording with the Customer in the form acceptable for the Bank no later than 15 (fifteen) calendar days following receiving the written request on the above from the Customer.
11.3.3 Bank has right to contact the Customer on the phone registered with the Bank with the objective to provide service or/and to offer product(s) (including credit products) and to register such products or/and to offer the Customer to record his/her voice for provision of service envisaged under the article 11 of the present Agreement.
11.3.4 The client is entitled
11.3.4.1 At any time Customer has right to request the Bank to stop contacting him/her on the phone for provision of Bank service or/and offering and registration of the product(s) or reject future use of his/her voice. For the registration of the above request, Customer shall carry out one of the following actions:
11.3.4.1.1 To visit the branch of the bank;
11.3.4.1.2 To verify the demand with the telephone service-center;
11.3.4.1.3 By means of the internet bank to send to the bank notifications from the relevant personal parameters page.
11.3.5 The bank is liable no later than in 10 (ten) business days upon receipt of the client’s demand as indicated in the subparagraph 11.
3.4.1 of the Agreement to cease implementation of the telephone calls to the client with the purpose to offer and to register the service rendering and/or the products use.
11.3.6 The Bank ensures safety of biometry of Customer’s voice and is responsible for its use for the purposes agreed between the parties. Recording of Customer’s biometric data will be conducted following the undergoing of complex identification process. Customer, at any time, can request to change/delete/ destroy the voice recording except for cases envisaged under the legislation of Georgia.
11.3.7 The objective of processing the biometry of Customer’s voice is to ensure high standard of Customer safety and protection of ownership, maximal protection of confidential information by means of modern, safe technologies. In terms of maximal ensuring of safety measures, biometric data of Customer’s voice are stored in encrypted format and access to the encrypted data is restricted.
11.3.8 Parties agree that Bank transaction carried out via the use of voice authentication, has legal power equal to the signature on the material document.
Appears in 7 contracts
Samples: Banking Operations Agreement, Banking Operations Agreement, Banking Operations Agreement
Declarations, instructions and consents of the client. 11.3.1 Contacting the Bank via the phone, following the undergoing of relevant identification/ verification procedures, the Customer assigns to the Bank and provides the Bank with the following rights:
11.3.1.1 provide with the information on the client’s accounts;
11.3.1.2 carry out banking operation upon the client’s relevant instructions within the limits established for telephone services.
11.3.2 By this Agreement the Customer expresses his/her consent that any telephone conversation carried out with the Customer (including his/her any request/ statement on receiving Bank information, registration for the use of banking services, making changes to the registered data, receiving Bank (including credit) products or/and carrying out transaction) to be recorded in the electronic database of the Bank and in case of dispute, such recording to have power of evidence (to be used as an evidence). Recording of the The telephone conversation is considered as recordings are deemed to be the property of the Bank from its creation, it is kept in the manner and within for the period of three years after its recording determined by the Bank bank, and the bank is obligated obliged to share introduce the recording with to the Customer client in the a form acceptable for to the Bank bank no later than 15 (fifteen) calendar days following after receiving the his written request on (this obligation of the above from bank applies only to the Customerrecordings made since January 1, 2011).
11.3.3 Bank has right to contact the Customer on the phone registered with the Bank with the objective to provide service or/and to offer product(s) (including credit products) and to register such products or/and to offer the Customer to record his/her voice for provision of service envisaged under the article 11 of the present Agreement.
11.3.4 The client is entitled
11.3.4.1 At any time Customer has right to request the Bank to stop contacting him/her on the phone for provision of Bank service or/and offering and registration of the product(s) or reject future use of his/her voice. For the registration of the above request, Customer shall carry out one of the following actions:
11.3.4.1.1 To visit the branch of the bank;
11.3.4.1.2 To verify the demand with the telephone service-center;
11.3.4.1.3 By means of the internet bank to send to the bank notifications from the relevant personal parameters page.
Appears in 2 contracts
Samples: Banking Operations Agreement, Banking Operations Agreement
Declarations, instructions and consents of the client. 11.3.1 Contacting the Bank via the phone, following the undergoing of relevant identification/ verification procedures, the Customer assigns to the Bank and provides the Bank with the following rights:
11.3.1.1 provide with the information on the client’s accounts;
11.3.1.2 carry out banking operation upon the client’s relevant instructions within the limits established for telephone services.
11.3.2 By this Agreement the Customer expresses his/her consent that any telephone conversation carried out with the Customer (including his/her any request/ statement on receiving Bank information, registration for the use of banking services, making changes to the registered data, receiving Bank (including creditcr edit) products or/and carrying out transaction) to be recorded in the electronic database of the Bank and in case of dispute, such recording to have power of evidence (to be used as an evidence). Recording of the telephone conversation is considered as the property of the Bank and within the period of three years after its recording the Bank is obligated to share the recording with the Customer in the form acceptable for the Bank no later than 15 (fifteen) calendar days following receiving the written request on the above from the Customer.
11.3.3 Bank has right to contact the Customer on the phone registered with the Bank with the objective to provide service or/and to offer product(s) (including credit products) and to register such products or/and to offer the Customer to record his/her voice for provision of service envisaged under the article 11 of the present Agreement.
11.3.4 The client is entitled
11.3.4.1 At any time Customer has right to request the Bank to stop contacting him/her on the phone for provision of Bank service or/and offering and registration of the product(s) or reject future use of his/her voice. For the registration of the above request, Customer shall carry out one of the following actions:
11.3.4.1.1 To visit the branch of the bank;
11.3.4.1.2 To verify the demand with the telephone service-center;
11.3.4.1.3 By means of the internet bank to send to the bank notifications from the relevant personal parameters page.
11.3.5 The bank is liable no later than in 10 (ten) business days upon receipt of the client’s demand as indicated in the subparagraph 11.
3.4.1 of the Agreement to cease implementation of the telephone calls to the client with the purpose to offer and to register the service rendering and/or the products use.
11.3.6 The Bank ensures safety of biometry of Customer’s voice and is responsible for its use for the purposes agreed between the parties. Recording of Customer’s biometric data will be conducted following the undergoing of complex identification process. Customer, at any time, can request to change/delete/ destroy the voice recording except for cases envisaged under the legislation of Georgia.
11.3.7 The objective of processing the biometry of Customer’s voice is to ensure high standard of Customer safety and protection of ownership, maximal protection of confidential information by means of modern, safe technologies. In terms of maximal ensuring of safety measures, biometric data of Customer’s voice are stored in encrypted format and access to the encrypted data is restricted.
11.3.8 Parties agree that Bank transaction carried out via the use of voice authentication, has legal power equal to the signature on the material document.
Appears in 1 contract
Samples: Banking Operations Agreement
Declarations, instructions and consents of the client. 11.3.1 Contacting By calling at the Bank via bank and after going through relevant identification procedures the phone, following client hereby instructs the undergoing of relevant identification/ verification procedures, bank and grants the Customer assigns to the Bank and provides the Bank with the following rightsright to:
11.3.1.1 provide with the information on the client’s accounts;
11.3.1.2 carry out banking operation upon the client’s relevant instructions within the limits established for telephone services.
11.3.2 By Under this Agreement the Customer expresses his/her consent customer agrees that any telephone conversation carried out that may take place with the Customer him (including histhose related to any of his orders/her any request/ statement on receiving Bank statements about the receipt of banking information, registration for the use of banking subscription to services, making changes to the registered data, receiving Bank as well as receipt of banking (including credit) products or/and carrying out transactionproduct and/or performance of any operation) can be recorded (written) to be recorded in the electronic database of the Bank and which may be used as a proof of evidence in case of dispute, such recording to have power of evidence (. The telephone recordings are deemed to be used as an evidence). Recording of the telephone conversation is considered as the property of the Bank and within they must be returned to the period of three years after its recording customer in any form acceptable to the Bank is obligated to share the recording with the Customer in the form acceptable for the Bank within no later than 15 (fifteen) calendar days following after receiving the customer’s written request on and before the above from expiry of the Customerthree-year period since they were made (the mentioned obligation of the Bank applies to the recordings made after 1st of January, 2011 only).
11.3.3 The Bank has shall have the right at any time to contact make a phone call to the Customer on telephone number indicated by a client in the phone registered with the Bank with the objective to provide service or/and bank in order to offer product(sand register the use of customer service and / or product (products) (including the credit products) and to register such products or/and to offer the Customer to record his/her voice for provision of service envisaged under the article 11 of the present Agreement).
11.3.4 The client is entitled
11.3.4.1 At any time Customer has right 11.3.5.1 to request demand from the Bank bank with the purpose to stop contacting him/her on offer and to register the phone for provision of Bank service or/and offering and registration rendering and/or the products useto cease implementation of the product(s) or reject future use of his/her voicetelephone calls to the latter. For In order to verify the registration of indicated demand the above request, Customer client shall carry out implement one of the following below listed actions:
11.3.4.1.1 11.3.5.1.1 To visit the branch of the bank;
11.3.4.1.2 11.3.5.1.2 To verify the demand with the telephone service-center;
11.3.4.1.3 11.3.5.1.3 By means of the internet bank to send to the bank notifications from the relevant personal parameters page.
11.3.5 The bank is liable no later than in 10 (ten) business days upon receipt of the client’s demand as indicated in the subparagraph 11.3.4 of the Agreement to cease implementation of the telephone calls to the client with the purpose to offer and to register the service rendering and/or the products use.
Appears in 1 contract
Samples: Banking Operations Agreement
