Dedicated Representation and Timely Response. Reseller shall provide a dedicated representative for each Participating State. Such representative will become familiar with the State and its cooperative partners, provide a single point as needed for quote assistance, offer software recommendations, track and report on renewal deadlines, and serve as a contact point for the LSCA. Xxxxxxxx must commit to returning phone calls or responding to emails within two (2) business days.
Appears in 6 contracts
Samples: Software Value Added Reseller Services Master Price Agreement, Software Value Added Reseller Services Master Price Agreement, Software Value Added Reseller Services Master Price Agreement
Dedicated Representation and Timely Response. Reseller shall provide a dedicated representative for each Participating State. Such representative will become familiar with the State and its cooperative partners, provide a single point as needed for quote assistance, offer software recommendations, track and report on renewal deadlines, and serve as a contact point for the LSCA. Xxxxxxxx Reseller must commit to returning phone calls or responding to emails within two (2) business days.
Appears in 3 contracts
Samples: Participating Addendum, Participating Addendum, Cooperative Purchasing Agreement
