Dedicated Representation and Timely Response. Reseller shall provide a dedicated representative for each Participating State. Such representative will become familiar with the State and its cooperative partners, provide a single point as needed for quote assistance, offer software recommendations, track and report on renewal deadlines, and serve as a contact point for the LSCA. Xxxxxxxx must commit to returning phone calls or responding to emails within two (2) business days.
Appears in 6 contracts
Samples: Services Master Price Agreement, Services Master Price Agreement, Services Master Price Agreement
Dedicated Representation and Timely Response. Reseller shall provide a dedicated representative for each Participating State. Such representative will become familiar with the State and its cooperative partners, provide a single point as needed for quote assistance, offer software recommendations, track and report on renewal deadlines, and serve as a contact point for the LSCA. Xxxxxxxx Reseller must commit to returning phone calls or responding to emails within two (2) business days.
Appears in 3 contracts
Samples: Participating Addendum Contract, Master Agreement, Cooperative Purchasing Agreement
