Common use of DEFECTIVE GOODS CLAIMS Clause in Contracts

DEFECTIVE GOODS CLAIMS. All in-warranty defective Goods will be processed as a repair and return. Goods credit or replacement may be issued at the sole discretion of Seller. Defective Goods may be returned upon receipt of a RMA number issued from Seller’s RMA Coordinator (xxxx@xxxx-xxxx-xxxx.xxx). All potential defective returns should be first screened through Technical Service to avoid unnecessary returns. Buyer must provide complete technical description of the reported problem. (a) Charges: In-warranty Goods will be repaired with no charge for valid warranty claims. Repair costs for out-of-warranty product will be invoiced to Buyer or Buyer’s customer. If the returned Good, whether in or out of warranty, is found not be defective (“No-Trouble-Found”), the unit will be returned to Buyer or Buyer’s customer, and that party will be invoiced for a $100 evaluation charge and the associated return freight costs. Please note some Goods are not eligible for repair. Repair charges and lead times will be available at the time of RMA entry. Damage to Goods incurred in shipping is the responsibility of Buyer through a claim to the carrier. Normal repair charges will apply to Goods damaged in transit to our factory or warehouse. All Goods will be repaired (note exceptions below). Replacements may be authorized at Seller’s sole discretion. UPS Goods over 3 KVA must be field repaired. Repair of these Goods may be arranged by contacting Seller’s Technical Service. (b) How to Process a Return Request: A completed RMA form must be submitted for review to Seller’s Returns Coordinator. The on-line form is located in Members Only at xxx.xxxxxx.xxx. RMA numbers are issued to authorized Seller distributors only after the receipt of pertinent supporting information and documentation per these policies and procedures. RMA numbers must be clearly marked on the packing slip and Good carton to ensure identification at our factory. Goods must be packed properly so shipping damage and associated charges do not occur. RMA request must include: • Part Number • Serial Number of Product • Purchase Order Number • Complete Description of Problem • Distributor Account Number Contact Information for RMA Coordinator: Phone (000) 000-0000 Fax (000) 000-0000 E-mail xxxx@xxxxxx.xxx

DEFECTIVE GOODS CLAIMS. All in-warranty defective Goods will be processed as a repair and return. Goods credit or replacement may be issued at the sole discretion of Seller. Defective Goods may be returned upon receipt of a RMA number issued from Seller’s RMA Coordinator (xxxx@xxxx-xxxx-xxxx.xxx). All potential defective returns should be first screened through Technical Service to avoid unnecessary returns. Buyer must provide complete technical description of the reported problem. (a) Charges: In-warranty Goods will be repaired with no charge for valid warranty claims. Repair costs for out-of-of- warranty product will be invoiced to Buyer or Buyer’s customer. If the returned Good, whether in or out of warranty, is found not be defective (“No-Trouble-Found”), the unit will be returned to Buyer or Buyer’s customer, and that party will be invoiced for a $100 evaluation charge and the associated return freight costs. Please note some Goods are not eligible for repair. Repair charges and lead times will be available at the time of RMA entry. Damage to Goods incurred in shipping is the responsibility of Buyer through a claim to the carrier. Normal repair charges will apply to Goods damaged in transit to our factory or warehouse. All Goods will be repaired (note exceptions below). Replacements may be authorized at Seller’s sole discretion. UPS Goods over 3 KVA must be field repaired. Repair of these Goods may be arranged by contacting Seller’s Technical Service. (b) How to Process a Return Request: A completed RMA form must be submitted for review to Seller’s Returns Coordinator. The on-line form is located in Members Only at xxx.xxxxxx.xxx. RMA numbers are issued to authorized Seller distributors only after the receipt of pertinent supporting information and documentation per these policies and procedures. RMA numbers must be clearly marked on the packing slip and Good carton to ensure identification at our factory. Goods must be packed properly so shipping damage and associated charges do not occur. RMA request must include: • Part Number • Serial Number of Product • Purchase Order Number • Complete Description of Problem • Distributor Account Number Contact Information for RMA Coordinator: Phone (000) 000-0000 Fax (000) 000-0000 E-mail xxxx@xxxxxx.xxx

DEFECTIVE GOODS CLAIMS. All in-warranty defective Goods will be processed as a repair and return. Goods credit or replacement may be issued at the sole discretion of Seller. Defective Goods may be returned upon receipt of a RMA number issued from Seller’s RMA Coordinator (xxxx@xxxx-xxxx-xxxx.xxxrmas@sola- xxxx-xxxx.xxx). All potential defective returns should be first screened through Technical Service to avoid unnecessary returns. Buyer must provide complete technical description of the reported problem. (a) Charges: In-warranty Goods will be repaired with no charge for valid warranty claims. Repair costs for out-of-warranty product will be invoiced to Buyer or Buyer’s customer. If the returned Good, whether in or out of warranty, is found not be defective (“No-Trouble-Found”), the unit will be returned to Buyer or Buyer’s customer, and that party will be invoiced for a $100 evaluation charge and the associated return freight costs. Please note some Goods are not eligible for repair. Repair charges and lead times will be available at the time of RMA entry. Damage to Goods incurred in shipping is the responsibility of Buyer through a claim to the carrier. Normal repair charges will apply to Goods damaged in transit to our factory or warehouse. All Goods will be repaired (note exceptions below). Replacements may be authorized at Seller’s sole discretion. UPS Goods over 3 KVA must be field repaired. Repair of these Goods may be arranged by contacting Seller’s Technical Service. (b) How to Process a Return Request: A completed RMA form must be submitted for review to Seller’s Returns Coordinator. The on-line form is located in Members Only at xxx.xxxxxx.xxx. RMA numbers are issued to authorized Seller distributors only after the receipt of pertinent supporting information and documentation per these policies and procedures. RMA numbers must be clearly marked on the packing slip and Good carton to ensure identification at our factory. Goods must be packed properly so shipping damage and associated charges do not occur. RMA request must include: • Part Number • Serial Number of Product • Purchase Order Number • Complete Description of Problem • Distributor Account Number Contact Information for RMA Coordinator: Phone (000) 000-0000 Fax (000) 000-0000 E-mail xxxx@xxxxxx.xxx

DEFECTIVE GOODS CLAIMS. All in-warranty defective Goods will be processed as a repair and return. Goods credit or replacement may be issued at the sole discretion of Seller. Defective Goods may be returned upon receipt of a RMA number issued from Seller’s RMA Coordinator (xxxx@xxxx-xxxx-xxxx.xxx). All potential defective returns should be first screened through Technical Service to avoid unnecessary returns. Buyer must provide complete technical description of the reported problem. (a) Charges: In-warranty Goods will be repaired with no charge for valid warranty claims. Repair costs for out-of-of- warranty product will be invoiced to Buyer or Buyer’s customer. If the returned Good, whether in or out of warranty, is found not be defective (“No-Trouble-Found”), the unit will be returned to Buyer or Buyer’s customer, and that party will be invoiced for a $100 evaluation charge and the associated return freight costs. Please note some Goods are not eligible for repair. Repair charges and lead times will be available at the time of RMA entry. Damage to Goods incurred in shipping is the responsibility of Buyer through a claim to the carrier. Normal repair charges will apply to Goods damaged in transit to our factory or warehouse. All Goods will be repaired (note exceptions below). Replacements may be authorized at Seller’s sole discretion. UPS Goods over 3 KVA must be field repaired. Repair of these Goods may be arranged by contacting Seller’s Technical Service. (b) How to Process a Return Request: A completed RMA form must be submitted for review to Seller’s Returns Coordinator. The on-line form is located in Members Only at xxx.xxxxxx.xxxxxx.xxxxxxxxxxxx.xxx. RMA numbers are issued to authorized Seller distributors only after the receipt of pertinent supporting information and documentation per these policies and procedures. RMA numbers must be clearly marked on the packing slip and Good carton to ensure identification at our factory. Goods must be packed properly so shipping damage and associated charges do not occur. RMA request must include: • Part Number • Serial Number of Product • Purchase Order Number • Complete Description of Problem • Distributor Account Number Contact Information for RMA Coordinator: Phone (000) 000-0000 Fax (000) 000-0000 E-mail xxxx@xxxxxx.xxx