Common use of Deficiency Investigation and Corrections Clause in Contracts

Deficiency Investigation and Corrections. Kivuto agrees to investigate deficiencies reported by Customer or an Authorized End User and to complete the corrective action, if any, which Kivuto deems reasonable and appropriate, including but not limited to temporary fixes, patches and corrective releases. Kivuto shall have no obligation to correct deficiencies that result from: (i) malfunctions or hardware or third-party software not provided or recommended to Customer by Kivuto; (ii) misuse of the Platform by Customer; (iii) unauthorized modifications or changes made by Customer to the Platform; or (iv) use of the Platform with third party software or hardware that is not designated, authorized, or provided by Kivuto for use with the Platform.