Determination of Error Severity and Response Times for Customer Hosted Software. 6.1 During the term of this Agreement, End User may submit a report to Vocera specifying Errors in the Software which End User requests to have corrected. “Error” means a verifiable and reproducible failure of the Software to conform in a material respect to the Documentation. When an Error has been identified through Vocera Technical Support, Vocera and End User will agree to the Severity Level of the Error and associated Vocera response times and resolution process as defined in the tables below:
Appears in 8 contracts
Samples: Master Purchase Agreement, Master Purchase Agreement, Master Purchase Agreement
Determination of Error Severity and Response Times for Customer Hosted Software. 6.1 During the term of this Agreement, End User may submit a report to Vocera specifying Errors in the Software which End User requests to have corrected. “Error” means a verifiable and reproducible failure of the Software to conform in a material respect to the Documentation. When an Error has been identified through Vocera Technical Support, Vocera and End User will agree to the Severity Level of the Error and associated Vocera response times and resolution process as defined in the tables Tables 7 and 8 below, as applicable:
Appears in 3 contracts
Samples: Master Purchase Agreement, Master Purchase Agreement, Master Purchase Agreement
Determination of Error Severity and Response Times for Customer Hosted Software. 6.1 During the term of this Agreement, End User may submit a report to Vocera specifying Errors in the Software which End User requests to have corrected. “Error” means a verifiable and reproducible failure of the Software to conform in a material respect to the Documentation. When an Error has been identified through Vocera Technical Support, Vocera and End User will agree to the Severity Level of the Error and associated Vocera response times and resolution process as defined in the tables Table 7 below:
Appears in 3 contracts
Samples: Master Purchase Agreement, Master Purchase Agreement, Master Purchase Agreement
Determination of Error Severity and Response Times for Customer Hosted Software. 6.1 During the term of this Agreement, End User may submit a report to Vocera specifying Errors in the Software which End User requests to have corrected. “Error” means a verifiable and reproducible failure of the Software to conform in a material respect to the Documentation. When an Error has been identified through Vocera Technical Support, Vocera and End User will agree to the Severity Level of the Error and associated Vocera response times and resolution process as defined in the tables below:failure
Appears in 1 contract
Samples: Master Purchase Agreement
Determination of Error Severity and Response Times for Customer Hosted Software. 6.1 7.1 During the term of this Agreement, End User may submit a report to Vocera specifying Errors in the Software which End User requests to have corrected. “Error” means a verifiable and reproducible failure of the Software to conform in a material respect to the Documentation. When an Error has been identified through Vocera Technical Support, Vocera and End User will agree to the Severity Level of the Error and associated Vocera response times and resolution process as defined in the tables Table 7 below:
Appears in 1 contract
Samples: Master Purchase Agreement
