Develop additional methods to Sample Clauses
Develop additional methods to help consumers have a better understanding of the Companies’ products during the sales process. Standard 1.F.1 The Companies review Customer complaints and Benefit Confirmation Program (“BCP”) data at least quarterly to determine whether Customers understand the provisions of their policies, and to recommend necessary changes to agent training and point of sale materials. Pass/Fail
1. Customer care representatives are the Companies’ home office staff who communicate with or otherwise respond to communications received from Customers. In those instances where the revisions require regulatory or other external approval, system modifications or involve other dependencies: • The Companies have submitted a draft implementation program to the Monitoring Regulators regarding a reasonable timetable to implement these revisions. • The Companies have used all reasonable efforts to achieve agreement with the Monitoring Regulators on an implementation schedule. Pass/Fail
1. In those instances where the revisions require regulatory or other external approval, systems modifications or involve other dependencies: • The Companies have submitted a draft implementation program to the Monitoring Regulators regarding a reasonable timetable to implement these revisions. • The Companies have used all reasonable efforts to achieve agreement with the Monitoring Regulators on an implementation schedule. Pass/Fail
Develop additional methods to help consumers have a better understanding of the Companies’ products during the sales process. Standard 1.F.1 The Companies review Customer complaints and Benefit Confirmation Program (“BCP”) data at least quarterly to determine whether Customers understand the provisions of their policies, and to recommend necessary changes to agent training and point of sale materials. Pass/Fail IN THE MATTER OF THE MARKET CONDUCT EXAMINATION OF THE MEGA LIFE AND HEALTH INSURANCE COMPANY, MID-WEST NATIONAL LIFE INSURANCE COMPANY OF TENNESSEE, AND THE CHESAPEAKE LIFE INSURANCE COMPANY REGULATORY SETTLEMENT AGREEMENT Standard 1.F.2
1. Customer care representatives are the Companies’ home office staff who communicate with or otherwise respond to communications received from Customers. In those instances where the revisions require regulatory or other external approval, system modifications or involve other dependencies: Pass/Fail • The Companies have submitted a draft implementation program to the Monitoring Regulators regarding a reasonable timetable to implement these revisions. • The Companies have used all reasonable efforts to achieve agreement with the Monitoring Regulators on an implementation schedule. IN THE MATTER OF THE MARKET CONDUCT EXAMINATION OF THE MEGA LIFE AND HEALTH INSURANCE COMPANY, MID-WEST NATIONAL LIFE INSURANCE COMPANY OF TENNESSEE, AND THE CHESAPEAKE LIFE INSURANCE COMPANY REGULATORY SETTLEMENT AGREEMENT