Common use of Digital Champion Support to End Users Clause in Contracts

Digital Champion Support to End Users. The Grantee confirms that it has the capacity to provide Digital Champion Support to End Users or has the ability to form local partnerships to help the Grantee deliver the same. “Digital Champion Support” is support to help End Users develop their digital skills and confidence through the Digital Champions model. Please see the following link for more information on the Digital Champions model: xxxxx://xxxxxxxxxx.xxxx/digital-champions The Grantee agrees that its (and/or its local partnership’s) staff and/or volunteers shall not provide Digital Champion Support unless they complete the 2.5 hour remote training session with SCVO (and/or its partner) to become ‘Digital Champions’. The required number of staff/volunteers who undertake such training should be reflective of the number of Digital Champions which the Grantee requires to support the number of End Users to develop their digital skills and confidence. This is at the Grantee’s discretion (to be exercised in good faith). The Grantee confirms that all staff and volunteers supporting End Users to develop digital skills and confidence have been appropriately vetted through the necessary and relevant Disclosure Scotland and Protection of Vulnerable Groups (PVG) checks, where appropriate. The Grantee agrees to provide an appropriate level of support to each End User of a Device in order to help them set-up and use the Device. Such support should be provided to, and available by, each End User for a period of 6 months from the date of receipt of the Device to the relevant End User. The Grantee shall also ensure that each End User has someone to contact to request ad hoc support (e.g. through a Digital Champion). If the Grantee has any questions in respect of its obligations to provide support to End Users, it should contact SCVO at xxxx@xxxxxxxxxx.xxxx

Digital Champion Support to End Users. The Grantee confirms that it has the capacity to provide Digital Champion Support to End Users or has the ability to form local partnerships to help the Grantee deliver the same. “Digital Champion Support” is support to help End Users develop their digital skills and confidence through the Digital Champions model. Please see the following link for more information on the Digital Champions model: xxxxx://xxxxxxxxxx.xxxx/digital-champions The Grantee agrees that its (and/or its local partnership’s) staff and/or volunteers shall not provide Digital Champion Support unless they complete the 2.5 hour remote training session with SCVO (and/or its partner) to become ‘Digital Champions’. The required number of staff/volunteers who undertake such training should be reflective of the number of Digital Champions which the Grantee requires to support the number of End Users to develop their digital skills and confidence. This is at the Grantee’s discretion (to be exercised in good faith). The Grantee confirms that all staff and volunteers supporting End Users to develop digital skills and confidence have been appropriately vetted through the necessary and relevant Disclosure Scotland and Protection of Vulnerable Groups (PVG) checks, where appropriate. They should also have adequate safeguarding policies in relation to vulnerable adults and children and young people, which includes provision for online xxxxx. The Grantee agrees to provide an appropriate level of support to each End User of a Device in order to help them set-up and use the Device. Such support should be provided to, and available by, each End User for a period of 6 months from the date of receipt of the Device to the relevant End User. The Grantee shall also ensure that each End User has someone to contact to request ad hoc support (e.g. through a Digital Champion). If the Grantee has any questions in respect of its obligations to provide support to End Users, it should contact SCVO at xxxx@xxxxxxxxxx.xxxx