Common use of DISASTER RECOVERY ELEMENT - PRINCIPLES AND CONTENTS Clause in Contracts

DISASTER RECOVERY ELEMENT - PRINCIPLES AND CONTENTS. 5.1 The Disaster Recovery Plan shall be designed so as to ensure that upon the occurrence of a Disaster the Supplier ensures continuity of the business operations of the Customer supported by the Services following any Disaster or during any period of service failure or disruption with, as far as reasonably possible, minimal adverse impact. 5.2 The Disaster Recovery Plan shall only be invoked upon the occurrence of a Disaster. 5.3 The Disaster Recovery Plan shall include the following: 5.3.1 the technical design and build specification of the Disaster Recovery System; 5.3.2 details of the procedures and processes to be put in place by the Supplier and any Sub-contractor in relation to the Disaster Recovery System and the provision of the Disaster Recovery Services and any testing of the same including but not limited to the following: 5.3.2.1 data centre and disaster recovery site audits; 5.3.2.2 backup methodology and details of the Supplier's approach to data back-up and data verification; 5.3.2.3 identification of all potential disaster scenarios; 5.3.2.4 risk analysis; 5.3.2.5 documentation of processes and procedures; 5.3.2.6 hardware configuration details; 5.3.2.7 network planning including details of all relevant data networks and communication links; 5.3.2.8 invocation rules; 5.3.2.9 Service recovery procedures; 5.3.2.10 steps to be taken upon Service resumption to address any prevailing effect of the Service failure or disruption; 5.3.3 any applicable Service Levels with respect to the provision of Disaster Recovery Services and details of any agreed relaxation upon the Service Levels during any period of invocation of the Disaster Recovery Plan; 5.3.4 details of how the Supplier shall ensure compliance with security standards ensuring that compliance is maintained for any period during which the Disaster Recovery Plan is invoked; 5.3.5 access controls (to any disaster recovery sites used by the Supplier or any Sub-contractor in relation to its obligations pursuant to this schedule 5); and 5.3.6 testing and management arrangements.

DISASTER RECOVERY ELEMENT - PRINCIPLES AND CONTENTS. 5.1 6.1 The Disaster Recovery Plan shall be designed so as to ensure that upon the occurrence of a Disaster the Supplier Contractor ensures continuity of the business operations of the Customer Authority supported by the Goods and/or Services following any Disaster or during any period of service failure or disruption with, as far as reasonably possible, minimal adverse impact. 5.2 6.2 The Disaster Recovery Plan shall only be invoked upon the occurrence of a Disaster. 5.3 6.3 The Disaster Recovery Plan shall include the following: 5.3.1 (a) the technical design and build specification of the Disaster Recovery System; 5.3.2 (b) details of the procedures and processes to be put in place by the Supplier Contractor and any Sub-contractor Contractor in relation to the Disaster Recovery System and the provision of the Disaster Recovery Services and any testing of the same including but not limited to the following: 5.3.2.1 (i) data centre and disaster recovery site audits; 5.3.2.2 (ii) backup methodology and details of the SupplierContractor's approach to data back-back- up and data verification; 5.3.2.3 (iii) identification of all potential most likely disaster scenarios; 5.3.2.4 (iv) risk analysis; 5.3.2.5 (v) documentation of processes and procedures; 5.3.2.6 (vi) hardware configuration details; 5.3.2.7 (vii) network planning including details of all relevant data networks and communication links; 5.3.2.8 (viii) invocation rules; 5.3.2.9 Service (ix) service recovery procedures; 5.3.2.10 (x) steps to be taken upon Service Goods and/or Services resumption to address any prevailing effect of the Service Goods and/or Services failure or disruption; 5.3.3 (c) any applicable Service Levels service levels with respect to the provision of Disaster Recovery Services and details of any agreed relaxation upon the Service Levels service levels during any period of invocation of the Disaster Recovery Plan; 5.3.4 (d) details of how the Supplier Contractor shall ensure compliance with security standards Schedule 2 (Security Requirements, Policy and Plan) ensuring that compliance is maintained for any period during which the Disaster Recovery Plan is invoked; 5.3.5 (e) access controls (to any disaster recovery sites used by the Supplier Contractor or any Sub-contractor Sub- Contractor in relation to its obligations pursuant to this schedule 5Schedule); and 5.3.6 (f) training of staff, testing and management arrangements.

DISASTER RECOVERY ELEMENT - PRINCIPLES AND CONTENTS. 5.1 The Disaster Recovery Plan shall be designed so as to ensure that upon the occurrence of a Disaster the Supplier CONTRACTOR ensures continuity of the business operations of the Customer CUSTOMER supported by the Services Ordered IT Products following any Disaster or during any period of service failure or disruption with, as far as reasonably possible, minimal adverse impact. 5.2 The Disaster Recovery Plan shall only be invoked upon the occurrence of a Disaster. 5.3 The Disaster Recovery Plan shall include the following: 5.3.1 the technical design and build specification of the Disaster Recovery System; 5.3.2 details of the procedures and processes to be put in place by the Supplier CONTRACTOR and any Sub-contractor Contractor in relation to the Disaster Recovery System and the provision of the Disaster Recovery Services and any testing of the same including but not limited to the following: 5.3.2.1 data centre and disaster recovery site audits; 5.3.2.2 backup methodology and details of the SupplierCONTRACTOR's approach to data back-up and data verification; 5.3.2.3 identification of all potential disaster scenarios; 5.3.2.4 risk analysis; 5.3.2.5 documentation of processes and procedures; 5.3.2.6 hardware configuration details; 5.3.2.7 network planning including details of all relevant data networks and communication links; 5.3.2.8 invocation rules; 5.3.2.9 Service service recovery procedures;; and 5.3.2.10 steps to be taken upon Service resumption to address any prevailing effect of the Service failure or disruption; 5.3.3 any applicable Service Levels service levels with respect to the provision of Disaster Recovery Services and details of any agreed relaxation upon the Service Levels during any period of invocation of the Disaster Recovery Plan; 5.3.4 details of how the Supplier CONTRACTOR shall ensure compliance with security standards ensuring that compliance is maintained for any period during which the Disaster Recovery Plan is invoked; 5.3.5 access controls (to any disaster recovery sites used by the Supplier CONTRACTOR or any Sub-contractor Contractor in relation to its obligations pursuant to this schedule 5)Schedule; and 5.3.6 testing and management arrangements.

DISASTER RECOVERY ELEMENT - PRINCIPLES AND CONTENTS. 5.1 The Disaster Recovery Plan shall be designed so as to ensure that upon the occurrence of a Disaster the Supplier Contractor ensures continuity of the business operations of the Customer Authority supported by the Services following any Disaster or during any period of service failure or disruption with, as far as reasonably possible, minimal adverse impact. 5.2 The Disaster Recovery Plan shall only be invoked upon the occurrence of a Disaster. 5.3 The Disaster Recovery Plan shall include the following: 5.3.1 the technical design and build specification of the Disaster Recovery System; 5.3.2 details of the procedures and processes to be put in place by the Supplier Contractor and any Sub-contractor in relation to the Disaster Recovery System and the provision of the Disaster Recovery Services and any testing of the same including but not limited to the following: 5.3.2.1 data centre and disaster recovery site audits; 5.3.2.2 backup methodology and details of the SupplierContractor's approach to data back-up and data verification; 5.3.2.3 identification of all potential disaster scenarios; 5.3.2.4 risk analysis; 5.3.2.5 documentation of processes and procedures; 5.3.2.6 hardware configuration details; 5.3.2.7 network planning including details of all relevant data networks and communication links; 5.3.2.8 invocation rules; 5.3.2.9 Service recovery procedures; 5.3.2.10 steps to be taken upon Service resumption to address any prevailing effect of the Service failure or disruption; 5.3.3 any applicable Service Levels service levels with respect to the provision of Disaster Recovery Services and details of any agreed relaxation upon the Service Levels during any period of invocation of the Disaster Recovery Plan;; [Guidance: Once the detail of Service Levels which will be applicable during the provision of Disaster Recovery Services becomes clearer then further drafting maybe necessary to link this to the Service Levels and Service Credits] 5.3.4 details of how the Supplier Contractor shall ensure compliance with security standards ensuring that compliance is maintained for any period during which the Disaster Recovery Plan is invoked; 5.3.5 access controls (to any disaster recovery sites used by the Supplier Contractor or any Sub-contractor in relation to its obligations pursuant to this schedule 5schedule); and 5.3.6 testing and management arrangements.

DISASTER RECOVERY ELEMENT - PRINCIPLES AND CONTENTS. 5.1 The Disaster Recovery Plan shall be designed so as to ensure that upon the occurrence of a Disaster the Supplier Contractor ensures continuity of the business operations of the Customer Authority supported by the Goods and/or Services following any Disaster or during any period of service failure or disruption with, as far as reasonably possible, minimal adverse impact. 5.2 The Disaster Recovery Plan shall only be invoked upon the occurrence of a Disaster. 5.3 The Disaster Recovery Plan shall include the following: 5.3.1 the technical design and build specification of the Disaster Recovery System; 5.3.2 details of the procedures and processes to be put in place by the Supplier Contractor and any Sub-contractor Contractor in relation to the Disaster Recovery System and the provision of the Disaster Recovery Services and any testing of the same including but not limited to the following: 5.3.2.1 data centre and disaster recovery site audits; 5.3.2.2 backup methodology and details of the SupplierContractor's approach to data back-up and data verification; 5.3.2.3 identification of all potential most likely disaster scenarios; 5.3.2.4 risk analysis; 5.3.2.5 documentation of processes and procedures; 5.3.2.6 hardware configuration details; 5.3.2.7 network planning including details of all relevant data networks and communication links; 5.3.2.8 invocation rules; 5.3.2.9 Service service recovery procedures; 5.3.2.10 steps to be taken upon Service Goods and/or Services resumption to address any prevailing effect of the Service Goods and/or Services failure or disruption; 5.3.3 any applicable Service Levels service levels with respect to the provision of Disaster Recovery Services and details of any agreed relaxation upon the Service Levels service levels during any period of invocation of the Disaster Recovery Plan; 5.3.4 details of how the Supplier Contractor shall ensure compliance with security standards Schedule 4 (Security Requirements, Policy and Plan) ensuring that compliance is maintained for any period during which the Disaster Recovery Plan is invoked; 5.3.5 access controls (to any disaster recovery sites used by the Supplier Contractor or any Sub-contractor Contractor in relation to its obligations pursuant to this schedule 5Schedule); and 5.3.6 training of staff, testing and management arrangements.

DISASTER RECOVERY ELEMENT - PRINCIPLES AND CONTENTS. 5.1 The Disaster Recovery Plan shall be designed so as to ensure that upon the occurrence of a Disaster the Supplier Contractor ensures continuity of the business operations of the Customer Authority supported by the Goods and/or Services following any Disaster or during any period of service failure or disruption with, as far as reasonably possible, minimal adverse impact. 5.2 The Disaster Recovery Plan shall only be invoked upon the occurrence of a Disaster. 5.3 The Disaster Recovery Plan shall include the following: 5.3.1 the technical design and build specification of the Disaster Recovery System; 5.3.2 details of the procedures and processes to be put in place by the Supplier Contractor and any Sub-contractor Contractor in relation to the Disaster Recovery System and the provision of the Disaster Recovery Services and any testing of the same including but not limited to the following: 5.3.2.1 data centre and disaster recovery site audits; 5.3.2.2 backup methodology and details of the SupplierContractor's approach to data back-up and data verification; 5.3.2.3 identification of all potential most likely disaster scenarios; 5.3.2.4 risk analysis; 5.3.2.5 documentation of processes and procedures; 5.3.2.6 hardware configuration details; 5.3.2.7 network planning including details of all relevant data networks and communication links; 5.3.2.8 invocation rules; 5.3.2.9 Service service recovery procedures; 5.3.2.10 steps to be taken upon Service Goods and/or Services resumption to address any prevailing effect of the Service Goods and/or Services failure or disruption; 5.3.3 any applicable Service Levels service levels with respect to the provision of Disaster Recovery Services and details of any agreed relaxation upon the Service Levels service levels during any period of invocation of the Disaster Recovery Plan; 5.3.4 details of how the Supplier Contractor shall ensure compliance with security standards Schedule 7 (Security Requirements, Policy and Plan) ensuring that compliance is maintained for any period during which the Disaster Recovery Plan is invoked; 5.3.5 access controls (to any disaster recovery sites used by the Supplier Contractor or any Sub-contractor Contractor in relation to its obligations pursuant to this schedule 5Schedule); and 5.3.6 training of staff, testing and management arrangements.

DISASTER RECOVERY ELEMENT - PRINCIPLES AND CONTENTS. 5.1 The Disaster Recovery Plan shall be designed so as to ensure that upon the occurrence of a Disaster the Supplier ensures continuity of the business operations of the Customer Contracting Body supported by the Services following any Disaster or during any period of service failure or disruption with, as far as reasonably possible, minimal adverse impact. 5.2 The Disaster Recovery Plan shall only be invoked upon the occurrence of a Disaster. 5.3 The Disaster Recovery Plan shall include the following: 5.3.1 the technical design and build specification of the Disaster Recovery System; 5.3.2 details of the procedures and processes to be put in place by the Supplier and any Sub-contractor Sub- Contractor in relation to the Disaster Recovery System and the provision of the Disaster Recovery Services and any testing of the same including but not limited to the following: 5.3.2.1 data centre and disaster recovery site audits; 5.3.2.2 backup methodology and details of the Supplier's approach to data back-up and data verification; 5.3.2.3 identification of all potential disaster scenarios; 5.3.2.4 risk analysis; 5.3.2.5 documentation of processes and procedures; 5.3.2.6 hardware configuration details; 5.3.2.7 network planning including details of all relevant data networks and communication links; 5.3.2.8 invocation rules; 5.3.2.9 Service Services recovery procedures; 5.3.2.10 steps to be taken upon Service Services resumption to address any prevailing effect of the Service Services failure or disruption; 5.3.3 any applicable Service Levels with respect to the provision of Disaster Recovery Services and details of any agreed relaxation upon the Service Levels during any period of invocation of the Disaster Recovery Plan; 5.3.4 details of how the Supplier shall ensure compliance with security standards ensuring that compliance is maintained for any period during which the Disaster Recovery Plan is invoked;; Schedule 2: Business Continuity and Disaster Recovery Telephony Services 5.3.5 access controls (to any disaster recovery sites used by the Supplier or any Sub-contractor Contractor in relation to its obligations pursuant to this schedule 5Schedule 2); and 5.3.6 testing and management arrangements.

DISASTER RECOVERY ELEMENT - PRINCIPLES AND CONTENTS. 5.1 The Disaster Recovery Plan shall be designed so as to ensure that upon the occurrence of a Disaster the Supplier Contractor ensures continuity of the business operations of the Customer Authority supported by the Goods and/or Services following any Disaster or during any period of service failure or disruption with, as far as reasonably possible, minimal adverse impact. 5.2 The Disaster Recovery Plan shall only be invoked upon the occurrence of a Disaster. 5.3 The Disaster Recovery Plan shall include the following: 5.3.1 the technical design and build specification of the Disaster Recovery System; 5.3.2 details of the procedures and processes to be put in place by the Supplier Contractor and any Sub-contractor Contractor in relation to the Disaster Recovery System and the provision of the Disaster Recovery Services and any testing of the same including but not limited to the following: 5.3.2.1 data centre and disaster recovery site audits; 5.3.2.2 backup methodology and details of the SupplierContractor's approach to data back-up and data verification; 5.3.2.3 identification of all potential most likely disaster scenarios; 5.3.2.4 risk analysis; 5.3.2.5 documentation of processes and procedures; 5.3.2.6 hardware configuration details; 5.3.2.7 network planning including details of all relevant data networks and communication links; 5.3.2.8 invocation rules; 5.3.2.9 Service service recovery procedures; 5.3.2.10 steps to be taken upon Service Goods and/or Services resumption to address any prevailing effect of the Service Goods and/or Services failure or disruption; 5.3.3 any applicable Service Levels service levels with respect to the provision of Disaster Recovery Services and details of any agreed relaxation upon the Service Levels service levels during any period of invocation of the Disaster Recovery Plan; 5.3.4 details of how the Supplier Contractor shall ensure compliance with security standards Schedule 7 (Security Requirements, Policy and Plan) ensuring that compliance is maintained for any period during which the Disaster Recovery Plan is invoked; 5.3.5 access controls (to any disaster recovery sites used by the Supplier Contractor or any Sub-contractor Sub- Contractor in relation to its obligations pursuant to this schedule 5Schedule); and 5.3.6 training of staff, testing and management arrangements.