Discharge/Graduation. 1. Case closure is a process by which Clients are dis-enrolled from active Services. 2. All attempts to contact the Client and notifications about case closure shall be communicated to the Referral Specialist and/or Medical Case Manager as well as documented in the Client’s EDMS electronic file and shall include the reason(s) for closure. 3. Cases may be closed when the Client: a. has achieved the goals listed on the Treatment Plan; b. has become ineligible for Services; c. is deceased; d. no longer needs the Service; e. decides to discontinue the Service; f. the Service Provider is unable to contact the Client thirty (30) days after expired eligibility; or g. is found to be improperly utilizing the Service or is asked to leave the program. 4. Supervisor approval is required for all case closures.
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