Dispute Resolution Scheme. Regulations 27.1 The method for contacting THREE with regard to any dispute the Customer may have is set out in the Code of Practice, found on xxx.xxxxx.xx or may be obtained by contacting THREE Customer Care. The Regulations are available on the website of the Department of Communications, Energy and Natural Resources at xxx.xxxxx.xxx.xx. ComReg, (or an independent person appointed by ComReg) may resolve disputes in relation to the Regulations which remain unresolved after due completion of the procedures set out in the Code of Practice. Contact information for ComReg is provided in the Code of Practice. 27.2 Details on the maintenance services provided by THREE and how to request a refund or compensation from THREE for failures by THREE to meet contracted service quality levels are set out in the THREE Code of Practice.
Appears in 2 contracts
Samples: Telecommunications Services Agreement, Telecommunications Services Agreement
Dispute Resolution Scheme. Regulations
27.1 25.1 The method for contacting THREE with regard to any dispute the Customer may have is set out in the Code of Practice, found on xxx.xxxxx.xx or may be obtained by contacting THREE Customer Care. The Regulations are available on the website of the Department of Communications, Energy and Natural Resources at xxx.xxxxx.xxx.xx. ComReg, (or an independent person appointed by ComReg) may resolve disputes in relation to the Regulations which remain unresolved after due completion of the procedures set out in the Code of Practice. Contact information for ComReg is provided in the Code of Practice.
27.2 25.2 Details on the maintenance services provided by THREE and how to request a refund or compensation from THREE for failures by THREE to meet contracted service quality levels are set out in the THREE Code of Practice.
Appears in 2 contracts
Samples: Telecommunications Services Agreement, Telecommunications Services Agreement
Dispute Resolution Scheme. Regulations
27.1 25.1 The method for contacting THREE with regard to any dispute the Customer may have is set out in the Code of Practice, found on xxx.xxxxx.xx or may be obtained by contacting THREE Customer Care. The Regulations are available on the website of the Department of Communications, Energy and Natural Resources at xxx.xxxxx.xxx.xx. ComReg, (or an independent person appointed by ComRegXxxXxx) may resolve disputes in relation to the Regulations which remain unresolved after due completion of the procedures set out in the Code of Practice. Contact information for ComReg is provided in the Code of Practice.
27.2 25.2 Details on the maintenance services provided by THREE and how to request a refund or compensation from THREE for failures by THREE to meet contracted service quality levels are set out in the THREE Code of Practice.
Appears in 1 contract