Disputed Invoice. If Customer disputes any portion of a billing invoice, Customer must timely pay the undisputed portion of the invoice and, within thirty (30) days from the invoice date, BOB must receive a written claim including all documentation substantiating Customer’s claim for all disputed amounts of the invoice. In any billing dispute where such amount in dispute is equal to or greater than fifty percent (50%) of the total billing invoice amount, Customer shall be required, as a condition precedent to its right to dispute amount such billing invoice, to timely pay BOB fifty percent (50%) of the total billing invoice amount (“Good-Faith Payment”). If BOB does not receive from Customer its written claim to dispute charges within thirty (30) days from the billing invoice date and does not timely pay the Good- Faith Payment (when applicable), Customer forever waives its right to contest or dispute such charges and releases and holds BOB harmless from and against any and all liability or claim of loss for any error, inaccuracy, and discrepancy, and Customer shall pay all amounts due in the invoice (plus applicable late fees and interest). Subject to the limitation in this section, the Parties shall negotiate in good-faith to resolve any billing dispute. In the event the Parties fail to mutually resolve any timely billing dispute within sixty (60) days (“Dispute Period”) after the written dispute is received by BOB, then BOB and Customer may agree to mutually extend the Dispute Period an additional sixty (60) days. In any event that a billing dispute is not resolved within one-hundred and twenty (120) days, any such dispute shall be deemed settled and resolved in favor of BOB, and all disputed charges shall be deemed valid charges to Customer. In no event shall any billing dispute exceed 120 days. Any disputed amounts that are not timely received when due, and are determined as valid charges to Customer in favor of BOB, shall be subject to the Late Fee, as set forth hereunder.
Appears in 1 contract
Samples: Master Service Agreement
Disputed Invoice. Any and All questions or issues regarding billing shall be done by use of email or other electronic communication, so that there can remain a tracking trail for both Customer and Sureline; and such that any authorized Sureline personnel may assist with any conflicts or disputes, with full access to the information and data being discussed. If Customer disputes any portion of a billing invoice, Customer must timely pay the undisputed portion of the invoice and, within thirty (3010) days from the invoice date, BOB SURELINE must receive a written claim including all documentation substantiating Customer’s claim for all disputed amounts of the invoice. In any billing dispute where such amount in dispute is equal to or greater than fifty percent (50%) of the total billing invoice amount, Customer shall be required, as a condition precedent to its right to dispute amount such billing invoice, to timely pay BOB SURELINE fifty percent (50%) of the total billing invoice amount (“Good-Faith Payment”). If BOB SURELINE does not receive from Customer its written claim to dispute charges within thirty (3010) days via USPS from the billing invoice date and does not timely pay the Good- Good-Faith Payment (when applicable), Customer forever waives its right to contest or dispute such charges and releases and holds BOB SURELINE harmless from and against any and all liability or claim of loss for any error, inaccuracy, and discrepancy, and Customer shall pay all amounts due in the invoice (plus applicable late fees and interest). Subject to the limitation in this section, the Parties shall negotiate in good-faith to resolve any billing dispute. In the event the Parties fail to mutually resolve any timely billing dispute within sixty thirty (6030) days (“Dispute Period”) after the written dispute is received by BOBSURELINE, then BOB SURELINE and Customer may agree to mutually extend the Dispute Period an additional sixty thirty (6030) days. In any event that a billing dispute is not resolved within one-hundred and twenty thirty (12030) days, any such dispute shall be deemed settled and resolved in favor of BOBSURELINE, and all disputed charges shall be deemed valid charges to Customer. In no event shall any billing dispute exceed 120 60 days. Any disputed amounts that are not timely received when due, and are determined as valid charges to Customer in favor of BOBSURELINE, shall be subject to the Late Fee, as set forth hereunder, and subject to collection action.
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Samples: www.surelinetelecom.com
Disputed Invoice. If Customer disputes any portion of a billing invoice, Customer must timely pay the undisputed portion of the invoice and, within thirty (30) days from the invoice date, BOB XXX must receive a written claim including all documentation substantiating Customer’s claim for all disputed amounts of the invoice. In any billing dispute where such amount in dispute is equal to or greater than fifty percent (50%) of the total billing invoice amount, Customer shall be required, as a condition precedent to its right to dispute amount such billing invoice, to timely pay BOB XXX fifty percent (50%) of the total billing invoice amount (“Good-Faith Payment”). If BOB XXX does not receive from Customer its written claim to dispute charges within thirty (30) days from the billing invoice date and does not timely pay the Good- Faith Payment (when applicable), Customer forever waives its right to contest or dispute such charges and releases and holds BOB XXX harmless from and against any and all liability or claim of loss for any error, inaccuracy, and discrepancy, and Customer shall pay all amounts due in the invoice (plus applicable late fees and interest). Subject to the limitation in this section, the Parties shall negotiate in good-faith to resolve any billing dispute. In the event the Parties fail to mutually resolve any timely billing dispute within sixty (60) days (“Dispute Period”) after the written dispute is received by BOBXXX, then BOB XXX and Customer may agree to mutually extend the Dispute Period an additional sixty (60) days. In any event that a billing dispute is not resolved within one-hundred and twenty (120) days, any such dispute shall be deemed settled and resolved in favor of BOBXXX, and all disputed charges shall be deemed valid charges to Customer. In no event shall any billing dispute exceed 120 days. Any disputed amounts that are not timely received when due, and are determined as valid charges to Customer in favor of BOBXXX, shall be subject to the Late Fee, as set forth hereunder.
Appears in 1 contract
Samples: Master Service Agreement
Disputed Invoice. Any and All questions or issues regarding billing shall be done by use of email or other electronic communication, so that there can remain a tracking trail for both Customer and Sureline; and such that any authorized Sureline personnel may assist with any conflicts or disputes, with full access to the information and data being discussed. Customer agrees to the dispute process: If Customer disputes any portion of a billing invoice, Customer must timely pay the undisputed portion of the invoice and, within thirty (30) days from the invoice date, BOB SURELINE must receive a written claim including all documentation substantiating Customer’s claim for all disputed amounts of the invoice. In any billing dispute where such amount in dispute is equal to or greater than fifty percent (50%) of the total billing invoice amount, Customer shall be required, as a condition precedent to its right to dispute amount such billing invoice, to timely pay BOB SURELINE fifty percent (50%) of the total billing invoice amount (“Good-Good- Faith Payment”). If BOB SURELINE does not receive from Customer its written claim to dispute charges within thirty (3010) days via USPS from the billing invoice date and does not timely pay the Good- Good-Faith Payment (when applicable), Customer forever waives its right to contest or dispute such charges and releases and holds BOB SURELINE harmless from and against any and all liability or claim of loss for any error, inaccuracy, and discrepancy, and Customer shall pay all amounts due in the invoice (plus applicable late fees and interest). Subject to the limitation in this section, the Parties shall negotiate in good-faith to resolve any billing dispute. In the event the Parties fail to mutually resolve any timely billing dispute within sixty thirty (6030) days (“Dispute Period”) after the written dispute is received by BOBXXXXXXXX, then BOB SURELINE and Customer may agree to will mutually extend the Dispute Period an additional sixty thirty (6030) days. In any event that a billing dispute is not resolved within one-hundred and twenty thirty (12030) days, any such dispute shall be deemed settled and resolved in favor of BOBSURELINE, and all disputed charges shall be deemed valid charges to Customer. In no event shall any billing dispute exceed 120 60 days. Any disputed amounts that are not timely received when due, and are determined as valid charges to Customer in favor of BOBSURELINE, shall be subject to the Late Fee, as set forth hereunder, and subject to collection action.
Appears in 1 contract