Disputed Transactions. 4.1. The Cardholder undertakes to resolve any disputes and disagreements regarding the purchase or receipt of goods or services (e.g., defective merchandise, unsatisfactory services) directly with the Accepting Partner. Any such action does not release the Cardholder from his/her obligation to pay for goods or services obtained with the Card, notwithstanding the Cardholder rights described under Item 7.11. 4.2. If the Cardholder gives payment instructions for an unspecified amount, and the amount then charged by the Accepting Partner is greater than the Cardholder could have expected under normal circumstances in view of the Cardholder’s previous spending pattern, the provisions of these Terms and Conditions, and the relevant circumstances of the case (e.g., ticket for a traffic violation, tank refilling for a car rental, cancellation charge for reservations), the Cardholder has eight weeks from the date of delivery of the account statement and charging of the card account to request a full refund of the amount from card complete. The Cardholder must explain the facts supporting such a request. card complete has ten working days within which to accept the request and refund the full amount or to reject it, giving its reasons for doing so. When refunding the amount, card complete must restore the account that has been charged to the balance it would have shown without the disputed charge. If the account statement (invoice) has already been paid, the card complete must refund the difference between the amount paid and the balance the account would have shown without the disputed charge. This does not affect other claims of the Cardholder. 4.3. Item 4.2. does not apply to card contracts concluded with enterprises as defined in Art. 1 of the Consumer Protection Act.
Appears in 8 contracts
Samples: Visa Business Card Framework Agreement for Employee Cards With Company Guarantee, Visa Business Card Framework Agreement for Employee Cards, Framework Agreement for Employee Cards
