Disputes and Resolutions. 15.1 If you believe that an error has occurred, you should contact the Bank promptly (latest within 30 days of the date of statement). To assist the Bank with its investigations, you will need to provide the following information; your name and card number, details of the Transaction in question and the amount of the suspected error. 15.2 If you inform the Bank orally, you are required to send your complaint in writing within 5 business days. Wherever necessary the Bank will contact you should it need any further information. 15.3 Pending the Bank’s investigation and correction (if any), the Bank may, at its sole discretion, credit your account with the disputed amount till the dispute is resolved. Where, after completion of investigations, the Bank concludes that no errors has occurred, the Bank will promptly advise you accordingly. Your account will be debited for the disputed amount with the value date and service charges will accrue accordingly and if in the process of investigating your query, the Bank has had to retrieve voucher copies etc. either from its archives or through another bank, your account will be debited for retrieval fees as appropriate.
Appears in 8 contracts
Samples: Credit Cardholder Agreement, Credit Cardholder Agreement, Credit Cardholder Agreement
