Duties of THISCO. THISCO shall operate and maintain the UltraSwitch Interface for the use and benefit of HOTEL and other UltraSwitch Users meeting or exceeding the UltraSwitch Specifications. Subject to the duties of HOTEL set forth in Section 2.2 below, THISCO will provide all reasonable and necessary technical support, hardware and software, and modifications to the UltraSwitch system to maintain an Interface between Reservation Providers and HOTEL. Subject to Section 6.2 hereof, delays caused by Reservation Providers, UltraSwitch Users or other third parties, the UltraSwitch Interface will provide room confirmation numbers for each booking at an UltraSwitch User's property made through a Reservation Provider within an average determined over each calendar month of: a. [*] seconds for UltraSwitch Users located within the contiguous 48 Uxxxxx Xxxxxx xxx Xxxxxxxx xx Xxxxxxxx; xxd b. [*] seconds for UltraSwitch Users located elsewhere. THISCO shall not be responsible for but will use its best efforts to require UltraSwitch Users to return response messages within the Response Time Requirements set forth in subpart (a) and (b) above. Subject to Section 6.2 hereof, the UltraSwitch will be available, operational and fully functional to process HOTEL's customer reservations 99% of the time each calendar month. Subject to Section 6.2 hereof, THISCO agrees to correct all failures or interruptions of the UltraSwitch and repair or replace all UltraSwitch parts causing or contributing to failure or interruption within 72 hours of the failure or interruption at THISCO's sole cost and expense. *Confidential Treatment Requested
Appears in 14 contracts
Samples: User Agreement (Pegasus Systems Inc), User Agreement (Pegasus Systems Inc), User Agreement (Pegasus Systems Inc)
Duties of THISCO. THISCO shall operate and maintain the UltraSwitch Interface for the use and benefit of HOTEL and other UltraSwitch Users meeting or exceeding the UltraSwitch Specifications. Subject to the duties of HOTEL set forth in Section 2.2 below, THISCO will provide all reasonable and necessary technical support, hardware and software, and modifications to the UltraSwitch system to maintain an Interface between Reservation Providers and HOTEL. Subject to Section 6.2 hereof, delays caused by Reservation Providers, UltraSwitch Users or other third parties, the UltraSwitch Interface will provide room confirmation numbers for each booking at an UltraSwitch User's property made through a Reservation Provider within an average determined over each calendar month of:
a. [*] seconds for UltraSwitch Users located within the contiguous 48 Uxxxxx Xxxxxx xxx Xxxxxxxx xx Xxxxxxxx; xxd
b. [*] seconds for UltraSwitch Users located elsewhere. THISCO shall not be responsible for but will use its best efforts to require UltraSwitch Users to return response messages within the Response Time Requirements set forth in subpart (a) and (b) above. Subject to Section 6.2 hereof, the UltraSwitch will be available, operational and fully functional to process HOTEL's customer reservations 99% of the time each calendar month. Subject to Section 6.2 hereof, THISCO agrees to correct all failures or interruptions of the UltraSwitch and repair or replace all UltraSwitch parts causing or contributing to failure or interruption within 72 hours of the failure or interruption at THISCO's sole cost and expense. *Confidential Treatment RequestedRequested THISCO will not discriminate among UltraSwitch Users in processing reservations through the UltraSwitch.
Appears in 2 contracts
Samples: User Agreement (Pegasus Systems Inc), User Agreement (Pegasus Systems Inc)
Duties of THISCO. THISCO shall operate and maintain the UltraSwitch Interface for the use and benefit of HOTEL HFS and other UltraSwitch Users meeting or exceeding the UltraSwitch Specifications. Subject to the duties of HOTEL HFS set forth in Section 2.2 below, THISCO will provide all reasonable and necessary technical support, hardware and software, and modifications to the UltraSwitch system to maintain an Interface between Reservation Providers and HOTELHFS. Subject to Section 6.2 hereof, delays caused by Reservation Providers, UltraSwitch Users or other third parties, the UltraSwitch Interface will provide room confirmation numbers for each booking at an UltraSwitch User's property made through a Reservation Provider within an average determined over each calendar month of:
a. [*] seconds for UltraSwitch Users located within the contiguous 48 Uxxxxx Xxxxxx xxx Xxxxxxxx xx Xxxxxxxx; xxd
b. [*] seconds for UltraSwitch Users located elsewhere. THISCO shall not be responsible for but will use its best efforts to require UltraSwitch Users to return response messages within the Response Time Requirements set forth in subpart (a) and (b) above. Subject to Section 6.2 hereof, the UltraSwitch will be available, operational and fully functional to process HOTELHFS's customer reservations 99% of the time each calendar month. Subject to Section 6.2 hereof, THISCO agrees to correct all failures or interruptions of the UltraSwitch and repair or replace all UltraSwitch parts causing or contributing to failure or interruption within 72 hours of the failure or interruption at THISCO's sole cost and expense. *Confidential Treatment RequestedRequested THISCO will not discriminate among UltraSwitch Users in processing reservations through the UltraSwitch.
Appears in 2 contracts
Samples: User Agreement (Pegasus Systems Inc), User Agreement (Pegasus Systems Inc)
Duties of THISCO. THISCO shall operate and maintain the UltraSwitch Interface for the use and benefit of HOTEL CHOICE HOTELS INTERNATIONAL and other UltraSwitch Ultra Switch Users meeting or exceeding the UltraSwitch Specifications. Subject to the duties of HOTEL CHOICE set forth in Section 2.2 below, THISCO will provide all reasonable and necessary technical support, hardware and software, and modifications to the UltraSwitch system to maintain an Interface between Reservation Providers and HOTELCHOICE. Subject to Section 6.2 hereof, delays caused by Reservation Providers, UltraSwitch Users or other third parties, the UltraSwitch Interface will provide room confirmation numbers for each booking at an UltraSwitch User's property made through a Reservation Provider within an average determined over each calendar month of:
a. [*] seconds for UltraSwitch Users located within the contiguous 48 Uxxxxx Xxxxxx xxx Xxxxxxxx xx Xxxxxxxx; xxd
b. [*] seconds for UltraSwitch Users located elsewhere. THISCO shall not be responsible for but will use its best efforts to require UltraSwitch Users to return response messages within the Response Time Requirements set forth in subpart (a) and (b) above. Subject to Section 6.2 hereof, the UltraSwitch will be available, operational and fully functional to process HOTELCHOICE's customer reservations 99% of the time each calendar month. Subject to Section 6.2 hereof, THISCO agrees to correct all failures or interruptions of the UltraSwitch and repair or replace all UltraSwitch parts causing or contributing to failure or interruption within 72 hours of the failure or interruption at THISCO's sole cost and expense. *Confidential Treatment Requested
Appears in 2 contracts
Samples: User Agreement (Pegasus Systems Inc), User Agreement (Pegasus Systems Inc)
Duties of THISCO. THISCO shall operate and maintain the UltraSwitch Interface for the use and benefit of HOTEL and other UltraSwitch Users meeting or exceeding the UltraSwitch Specifications. Subject to the duties of HOTEL set forth in Section 2.2 below, THISCO will provide all reasonable and necessary technical support, hardware and software, and modifications to the UltraSwitch system to maintain an Interface between Reservation Providers and HOTEL. Subject to Section 6.2 hereof, delays caused by Reservation Providers, UltraSwitch Users or other third parties, the UltraSwitch Interface will provide room reservation confirmation numbers for each booking at an UltraSwitch User's property made through a Reservation Provider within an average determined over each calendar month of:
a. [*] seconds for UltraSwitch Users located within the contiguous 48 Uxxxxx Xxxxxx xxx Xxxxxxxx xx Xxxxxxxx; xxd
b. [*] seconds for UltraSwitch Users located elsewhere. THISCO shall not be responsible for but will use its best efforts to require UltraSwitch Users to return response messages within the Response Time Requirements set forth in subpart subparts (a) and (b) above. Subject to Section 6.2 hereof, the UltraSwitch will be available, operational and fully functional to process HOTEL's customer reservations at least 99% of the time each calendar month. Subject to Section 6.2 hereof, THISCO agrees to correct all failures or interruptions of the UltraSwitch and repair or replace all UltraSwitch parts causing or contributing to failure or interruption within 72 hours of the failure or interruption at THISCO's sole cost and expense. *Confidential Treatment RequestedRequested THISCO will not discriminate among UltraSwitch Users in processing reservations through the UltraSwitch.
Appears in 2 contracts
Samples: User Agreement (Pegasus Systems Inc), User Agreement (Pegasus Systems Inc)