Billing Services NATIONAL GRID shall provide billing services which consist of billing and collecting Accounts Receivable and budget billing. ESCO shall be responsible for any and all ESCO Charges. NATIONAL GRID agrees to print XXXX'x name (provided that it does not exceed 36 characters) and telephone number and the respective Customer’s Accounts Receivable, based upon the current Billing Price Determinants in effect, on each NATIONAL GRID bill to such Customer provided that NATIONAL GRID has received Billing Price Determinants in accordance with the terms of this Agreement. NATIONAL GRID bills shall also contain a statement that directs Customers to make all checks payable to NATIONAL GRID only.
Hosting Services 13.1 If Supplier or its subcontractor, affiliate or any other person or entity providing products or services under the Contract Hosts Customer Data in connection with an Acquisition, the provisions of Appendix 1, attached hereto and incorporated herein, apply to such Acquisition.
Customer Services Customer Relationship Management (CRM): All aspects of the CRM process, including planning, scheduling, and control activities involved with service delivery. The service components facilitate agencies’ requirements for managing and coordinating customer interactions across multiple communication channels and business lines. Customer Preferences: Customizing customer preferences relative to interface requirements and information delivery mechanisms (e.g., personalization, subscriptions, alerts and notifications).
Monitoring Services IDT staff shall, using methods that include face-to-face and other contacts with the member, monitor the services a member receives. This monitoring shall ensure that:
Pharmacy Services The Contractor shall establish a network of pharmacies. The Contractor or its PBM must provide at least two (2) pharmacy providers within thirty (30) miles or thirty (30) minutes from a member’s residence in each county, as well as at least two (2) durable medical equipment providers in each county or contiguous county.